Why more self service kiosks are being used in Dubai now?

Posted on January 10, 2021 by admin

The self-service kiosk is an integral part of delivering an omnichannel experience for your customers, connecting them more deeply with the products or services that you offer. In the UAE, kiosks Dubai is being widely adopted because they offer numerous benefits in terms of efficiency, customer satisfaction, and revenue generation.

Why-more-self-service-kiosks-are-being-used-in-Dubai-now

Recently, Emirates enhances airport experience with self-check-in kiosks in Dubai. These interactive self-service kiosks reduce wait times for customers during peak travel periods and improve customer experience. With automated kiosks strategically placed at the airport, these kiosks enable customers to check-in, receive a boarding pass, select their seats and also drop off their luggage.

This is just one instance where self-service kiosk has been implemented in Dubai resulting in huge benefits for the organization and the customer. Let us take a look at some reasons why more self-service kiosks are being used in Dubai.

1. Highly customizable

Highly-customizable

The self-service kiosk is highly customizable; hence they can be adapted to meet the requirements of any company regardless of its nature of business. The kiosks can be configured with customized content and functions which will ensure that the kiosk handles the requirement in the best way possible. For example, interactive kiosks Dubai can be used at an airport for travellers, and they can also be used at banks for banking and cash management. Most self-service kiosk providers supply their kiosks in a highly adaptable manner so that they can be easily integrated into the organization’s existing systems.

2. Resource savings

Resource-savings

Self-service kiosk eliminates the need for staff to put in extra time in order to cater to all needs of customers. The self-ordering kiosk is capable of automating a lot of business processes, and therefore the efforts of staff can be focused on other more pressing tasks.

3. Easy connectivity of interactive kiosks

Easy-connectivity-of-interactive-kiosks

Most kiosks are connected to some form of the network so they can be remotely configured as per the requirement. This means that new content or functionality can be remotely pushed to the self-service kiosks from anywhere. This is very important for organizations whose scope of operations span multiple locations. The content of kiosks located at multiple places can be managed remotely at once since all kiosks are interconnected.

4. Improved customer satisfaction

Improved-customer-satisfaction

This is perhaps the most important reason why Emirates rolls-out self-check-in options in Dubai. With kiosks Dubai carrying out most of the functions that would otherwise have required manual intervention, customers do not have to wait as much to get things done. More number of customers are being served in a timely fashion and they are also better informed since the kiosk display important information that is helpful for customers. This creates a happy and knowledgeable customer base.

5. Increased revenue

Increased-revenue

When kiosks Dubai are able to improve efficiency, speed, and time-management, they inevitably lead to an increase in profits since more people are served in a shorter period of time. Increased automation will lower operational costs, thereby contributing to a more profitable business model.

6. Better customer feedback and analysis

Better-customer-feedback-and-analysis

Interactive self-service kiosks also provide a way for companies to collect customer feedback. This feedback data can be stored in a database that can be analysed and used to tweak the business operations of the company. It will also help in understanding areas that need improvement and contribute to increased customer satisfaction.

The ever-increasing demand for sophisticated technology to automate business processes makes self-ordering kiosk a useful tool in endless situations. They can be utilized in many different industries and are already making a huge difference in places that see heavy footfall, like Dubai airport.

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5 new techniques to collect customer feedback

Posted on January 5, 2021 by admin

The proper collection and analysis of customer feedback is a highly valuable activity to improve your services. But there are two bottlenecks that every business has to deal with whenever they try to implement a customer feedback system. First, customers rarely provide feedback unless you ask them for it. Second, obtaining different types of customer feedback can be a tricky challenge for most businesses.

5 new techniques to collect customer feedback

Each business is different, and therefore the best way to approach customers for feedback without affecting customer satisfaction will be unique for a particular business. However, there are some general techniques that can be applied everywhere. We will take a look at the 5 best ways to get feedback from your customers in a customer survey system Dubai.

1. Feedback button on your website or app

Feedback-button-on-your-website-or-app

Instead of spamming your customers with emails to get their feedback, implementing an always-visible static button on your website is the fastest way to get actionable feedback from your customers. For example, customers can be prompted to leave their feedback using the button once they have made a purchase on the website. This should ideally be in the form of a customer satisfaction survey. The data from this can be implemented into a customer feedback system and become part of the larger customer feedback strategy.

2. Website surveys 

Website-surveys 

Another great way to get valuable data from your customer survey system Dubai is to implement website or web app surveys. Since the web has become an integral part of lead generation for any business, surveys on websites can be targeted to appear to only relevant users. It is a very convenient way too. If you have a CRM or a customer feedback system in place already, the data from website surveys can be streamlined to your customer survey system Dubai easily.

3. Transactional emails 

Transactional-emails

Instead of sending your customer’s dedicated survey or feedback emails and thus creating a negative impression, transactional emails are a powerful tool to foster a great relationship with customers as part of your customer feedback strategy. Transactional emails are the ones the customer receives right after he has made a purchase, signed up for new service with your company and so on. This will ensure that such emails are meaningful to the customer and not just spam.

Statistically speaking, transactional emails have better open rates than other types of emails. Therefore, asking a feedback question within these emails, which can take the customer to a customer satisfaction survey, is a great way to ensure that you get relevant and useful types of customer feedback. Transactional emails are perhaps the most useful of the 5 best ways to get feedback from your customers.

4. Survey Kiosk

Survey-Kiosk

If your business if of the type where a customer visits the organization premises in order to avail a product or service, then survey kiosks are a good way to get instant feedback about customer satisfaction and collect different types of customer feedback. Survey kiosks are a better way than walking up to a customer and asking them to fill out a form. The information captured by the kiosk can be integrated into your existing customer feedback system Dubai or CRM in order to complement the other ways of obtaining feedback.

5. Asking for feedback and monitoring social media channels

Asking-for-feedback-and-monitoring-social-media-channels

Social media is an inexpensive way to reach and engage your customers. Every business today has a presence on social media and customers actively participate in different social media channels. In fact, people use social media as a means of giving feedback. As a business, it Is a good idea to join in on the conversation to collect and monitor customer feedback. Several CRM and customer feedback process have social media monitoring integrated into them to analyse feedback obtained through social media.

So, we have seen Customer Feedback: Why It’s Important + 5 Ways to Collect It. Investing in customer experience improvement through a robust customer feedback system is a guaranteed way to improve your products/services and increase revenue-generating opportunities.

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7 Features of Self Service Kiosks

Posted on November 18, 2020 by admin

In this blog, we will discuss the 7 features of a self-service interactive kiosk that could drastically improve customer experience and can boost your sales. These features will also help you automate the processes, which could result in more convenience, less wait time, shorter service delivery time and obviously less workload on the staff. The self-service interactive kiosks market is expanding globally and the main reason is people prefer to use a kiosk instead of waiting in a long queue. Apart from that the interactive kiosks machines also allow a user to perform certain tasks without any involvement of the staff. Which could enable businesses to fully or partially automate their services. In both cases, the service delivery time can be reduced and the overall user experience is improved. Additionally, the business can provide more access points by placing interactive self-service kiosks on different convenient locations for their users and customers.

7-Features-of-Self-Service-Kiosks

Here are the most useful 7 features of interactive self-service kiosk:

1. Card and/or Cash Payments

Card-and-or-Cash-Payments

An interactive self-service kiosk with the ability to let the user make payments via card or cash deposit is a great feature to have. This feature is applicable to a lot of many solutions. Payment enabled kiosks to have a wide range of application in the services industry, pre-paid or post-paid services, vending machines, food sector, hospitality sector, shopping malls & retail sector, and much more. The users can have more payment points which reduce the queues and eliminates the requirements to visit a particular branch, etc. This help improving customer experience and happiness. A lot many businesses are relying on that type of interactive self-service kiosks. People most often consider this facility before opting for a particular service provider.

2. Information Desk Kiosks

Information-Desk-Kiosks

Usage of the interactive self-service kiosk to provide information is very common, such types of kiosks can be utilized in various scenarios, such as when users are visiting a public office or a customer support centre, they can get information related to their matter beforehand from the kiosk, no need to wait in the queue to reach out the information desk. Such kiosks should have a large interactive touch screen to provide information in a presentable manner along with taking inputs and capability to respond to those inputs could add extra value to the usability of such kiosk machines.

3. Way Finding Interactive Kiosk

Way-Finding-Interactive-Kiosk

The wayfinding is another most useful feature of an interactive self-service kiosk machine. The wayfinding kiosks are mostly used in shopping malls, airports, mass transit stations, large public offices/buildings, and much more. The large interactive screen with the on-screen keyboard and interactive user interface can improve the user experience and at the same time, it can also be used for marketing/advertising purposes. These days wayfinding interactive self-service kiosks are also providing 3D wayfinding and integration with other systems for real-time updates and data synchronization. Which results in excellent user experience.

See Also: What is wayfinding software and why is it important?

4. Internet Surfing Interactive Kiosks

Internet-Surfing-Interactive-Kiosks

Internet Surfing Interactive Kiosks are usually placed in airports, immigration departments, government offices, mass transit stations, etc. Usually, the visitors/customers could stay for hours in such places and they might also require to access the internet to do some important work or something. For such places large touch screens and physical keyboard are excellent features, mostly the vendors are also including a trackball/pad for users’ convenience. The internet surfing interactive kiosks have gained worldwide popularity in the past decade and still, these kiosks are representing a large part of the interactive self-service kiosk market.

5. Restaurant Menu and Fast Food ordering interactive self-service Kiosks

Restaurant-Menu-and-Fast-Food-ordering-interactive-self-service-Kiosks

Restaurant menu and fast food ordering interactive self-service kiosks are also gaining popularity since past 4 – 5 years, not only in Dubai, UAE but all across the GCC they are a common sight at restaurants, fast food outlets, and food courts. Almost 99% of the restaurant menu and food ordering kiosks accept credit/debit cards only and the users are liking these kiosks as they allow them to skip large queues. Not only that, these interactive self-service kiosks also allow more freedom to select from the menu with easy access to the full menu and no pressure from the people waiting in the queue behind.

6. Retail Goods and Vending Machines

Retail-Goods-and-Vending-Machines

Everyone is aware of large and small vending machines which dispense packed food items, chocolates, candies, juices, water and much more. These kiosks are mostly placed in public places where people are expected to wait for a long period, apart from airports, metro stations, bus stations, gas stations, mass transit, and such places, these retail goods dispensing vending machines are also provided by different brands to target additional locations, where a crowd is expected in any way. Businesses and corporations also like to provide more options in their canteens by using such vending machines. Which is another reason the private and retail sector is also installing such vending machines. Usually, such vending machines accept both credit/debit cards and cash payments.

See Also: Self-Service Kiosks in Retail: Revolutionizing the Shopping Experience

7. Employee Self Service Interactive HR Kiosks

Employee-Self-Service-Interactive-HR-Kiosks

HR Department could be the busiest department in some organizations. With hundreds of daily expected visitors. Another challenging factor for large organizations is that usually their HR Department is located in a different location and the employees are working and living in different locations, so providing transportation, bearing the off-hours during that period and arranging visits for the employees to perform their HR-related tasks, not only put pressure of the HR department but at overall management and administration. This is why Employee Self Service Interactive HR Kiosks are used to provide instant services through interactive interfaces on multiple locations, which not only reduce the visits to the HR Department but for some services it entirely eliminates the need of a visit.

Conclusion

These are only a few applications and classifications of the interactive self-service kiosk machines. The kiosk industry is expected to grow 20% to 28% in the coming 5 years (unofficial projections). It has a huge potential and with the customized interactive self-service kiosk solution providers like RSI Concepts, you can create a completely new idea which could give you a great competitive edge and it could also increase the happiness and satisfaction of your customers. The interactive self-service kiosks can be a great opportunity for you to improve your existing services as well as reaching out to new markets.

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Shifting of business process on interactive kiosk

Posted on August 29, 2020 by admin

From grocery stores to retail outlets, several industries are starting to recognize the benefits of digital kiosks in Dubai. Interactive kiosk with custom functionality is being heralded as the next big thing in customer service and employee satisfaction.

Every organization knows that the two pillars of its business are its employees and customers. Here we will take a look at how digital kiosks improve business & customer engagement, and how you can integrate self-service kiosks in Dubai into your organizational workflow.

Shifting-of-business-process-on-interactive-kiosk

The basics – What are digital kiosks?

The-basics–What-are-digital-kiosks

Smart or digital kiosks in Dubai are interactive terminals powered by a computer system that can help customers or employees handle various transactions and functionality by themselves. Kiosks are a combination of hardware and software and can be customized to fit the requirements of any organization.

How can self-service kiosks improve businesses?

How-can-self-service-kiosks-improve-businesses

Kiosks in Dubai can help you improve customer engagement or satisfaction by streamlining your business capabilities and deliver a better customer experience. Alternatively, a self-kiosk machine can also empower employees to avail organizational services by themselves without having to rely on other departments.

For example, the HR department of an organization provides a salary certificate once an employee visits the HR department physically. If the organization provides smart kiosks in Dubai at various places within the organization, the employees can print salary certificates themselves through the kiosk without having to visit the HR department at all!

Why do people prefer / like using interactive kiosks?

Why-do-people-prefer-like-using-interactive-kiosks

A kiosk in Dubai can offer more functionality to staff and customers alike.

  1. Faster transactions: In a retail environment, having an interactive kiosk in Dubai can speed up the time it takes for customers to complete transactions since most processes are automated by the kiosk. The process becomes even faster for customers who are returning to the store because they know how to interact with the kiosk from earlier experiences.
  2. Visual cues with digital signage: Our interactive kiosk in Dubai has the ability to display digital signage that allows an organization to present what they want to the customer. Visual cues that will allow them to understand the kiosk faster and improve satisfaction while shopping.
  3. Increase customer spending: One way how digital kiosks improve business & customer engagement is by increasing customer spending. Studies have shown that people tend to spend more on a digital kiosk as they are stimulated through visual cues. For example, an image of a dessert food item could motivate them to add it to their cart before checkout.
  4. Convenient for employees: Shifting employee processes to a kiosk in Dubai can help save a great amount of time and increase the productivity of employees. For instance, if an employee wants to check his attendance log or wants to apply for leave, he first needs to take an appointment with the HR department. Then he needs to visit the department personally and interact with an HR employee to complete the process. All this time travelling to the HR department and interacting with an employee can be saved if there is a smart kiosk inside the department where he is working. With a digital kiosk, all he needs to do is authenticate his credentials with emirates ID or another document, and avail the HR service he wants through the kiosk. He can print his attendance log or apply for leave quickly and efficiently through the kiosk.

Some examples of real-world usage of Dubai self-service kiosk

Some-examples-of-real-world-usage-of-Dubai-self-service-kiosk

There are innumerable uses for a digital kiosk. The biggest advantage of a kiosk is that they are highly customizable and can be configured to meet the requirements of the organization no matter which business they are in. Here are a few examples of real-world usage of a smart kiosk that can save your business time, energy and cost.

  1. Kiosk placed at the entry points of office buildings or retail stores in Dubai can display welcome messages, directions and building information. This is great for people visiting the store for the first time.
  2. A kiosk in the real estate industry can display room availability information, rates and other amenities.
  3. In a corporate office, staff can avail almost all HR functionalities through the kiosk. This includes printing payslips, attendance, salary certificates, travel requests, loans etc.
  4. A customer feedback system integrated with a kiosk can greatly improve the overall customer experience at a store. It helps the organization get crucial information about customer satisfaction and devise a strategy to keep customers happy and identify short-falls if any.
  5. In the medical industry, self-service kiosks used at hospitals or clinics can have options for appointment booking, doctor availability, check-in details etc.
  6. Integrating a kiosk for online services like bill payments can further improve customer experience. A customer can easily pay the bill online, or by visiting the office and using the smart kiosk available there.
  7. Placing smart kiosks at events and expos will be incredibly useful in displaying the details of the expo like exhibitor list, location map or even capturing the information of attendees.

As mentioned earlier, there are innumerable uses of a kiosks machine that can benefit any organization.

Digital Kiosks in Dubai can help your business

Digital-Kiosks-in-Dubai-can-help-your-business

Investing in a digital kiosk is not expensive or difficult, especially when you work with a partner who can set up, customize and train you to take full advantage of the kiosk functionality. Learn more about leveraging the benefits that self-service kiosks in Dubai can bring to your organization by contacting us today.

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How to maintain social distancing in Human Resources department?

Posted on August 8, 2020 by admin

COVID-19 has changed our work-life in unprecedented ways. The pandemic has brought an end to our old office lives, with employees working remotely for months at a stretch. However, with many of us slowly resuming our work lives by returning to the office,  companies now face the challenge of ensuring social distancing in the workplace.

How-to-maintain-social-distancing-in-Human-Resources-department

Self-serving HR kiosks like our HR Kiosk Dubai can simplify the HR department processes and also make the workplace much safer as we will see later on. Our HR Kiosk can help an organization automate most of the HR processes like attendance, salary certificates, loans/benefits, and overtime calculator.

We will take a look at how to manage social distancing at your workplace, especially the role of Human Resources tips during social distancing. Our HR Kiosk can also assist the HR department to efficiently carry out their functions. The HR Kiosks can be placed virtually anywhere in the office, like cafeterias, common rooms, receptions etc. so that employees don’t have to crowd in the HR department and make use of the kiosk.

Here are some tips for social distancing in the workplace in general, and the human resources department in particular with the assistance of our kiosk.

1. Our HR Kiosk can help physically distance the work environment

Our-HR-Kiosk-can-help-physically-distance-the-work-environment

The HR Kiosk can be placed in the office so that employees don’t have to visit the HR department every time they want to get something done. Proper social distancing signage in the HR department along with our HR Kiosk Dubai can help avoid unnecessary gatherings inside the HR department. For example, if an employee wants to utilize the overtime calculator feature, or submit a travel request, they can do it easily at the HR Kiosk without having to go to the HR department. This is a great way to ensure safe distance in the HR department of an organization. Our HR Kiosks are equipped with standard hardware features like Emirates ID Scan, Biometric Fingerprint Scan, Facial recognition technology etc. and software features like a multi-lingual interface, dispensing salary certificates, payslips, leave applications etc. An employee can seamlessly avail any HR service using the kiosk.

2. Our HR Kiosk can help to avoid face-to-face meetings

Our-HR-Kiosk-can-help-to-avoid-face-to-face-meetings

A very intuitive way for effective crowd planning is to use our HRMS Dubai kiosk to automate most of the functions of the human resources department. Usually, employees have to meet their HR manager or other personnel to avail payslips, salary certificates or even update their documents. The HR department is usually the busiest department in an organization, which makes it extremely difficult to implement the tips for social distancing in the workplace. Employees may need to visit the HR for many reasons,  which puts their safety at risk. With our self-service HR Kiosk, face-to-face meetings can be eliminated entirely as employees can access all these functions via the kiosk. Simply installing our HR Kiosks strategically around the organization will empower employees to avail the services of the human resources department without ever actually visiting the department.

3. Customized HR Kiosk to adapt to safety protocols

Customized-HR-Kiosk-to-adapt-to-safety-protocols

Since the kiosk will be frequently used by employees, putting up social distancing signage near the HR Kiosk Dubai and other commonly used facilities is a good idea so that employees can maintain a safe distance. Our HR Kiosk Dubai comes in 17 and 19-inch screens that can be used to inform employees on safety policies. The kiosk is highly customizable so that the organization can provide whatever services they deem fit through the kiosk. The system is very flexible, including integration with third-party ERP software for maximum productivity and compatibility. To make the processes even more streamlined, you can integrate the Kiosk system with the existing HR or payroll management systems so that every function of the HR department can be carried out by the kiosk system. This will improve efficiency and profitability.As an employee uses our HRMS Kiosk for attendance or biometric authentication, a small awareness message can be played on the screen so that they are informed and aware the precautions taken in the organization to prevent the spread of COVID-19.

4. Use HR Kiosk Dubai to automate the human resources department and integrate with existing systems.

Use-HR-Kiosk-Dubai-to-automate-the-human-resources-department-and-integrate-with-existing-systems

Due to the current financial situation around the world, organizations need to maximize profitability and keep overhead costs to a minimum. Our HR Kiosk system is the perfect partner to achieve these goals as it is quite powerful and can be customized according to the client’s needs so that it can be quickly implemented in the organization. There is very little maintenance required. Employees can request HR services through the kiosk, and the concerned department will instantly receive an electronic copy to process the request immediately. This can save a lot of time and cost in the long run.

5. Our HR Kiosk enables contactless attendance and usage

Our-HR-Kiosk-enables-contactless-attendance-and-usage

COVID-19 spreads through contact with infected surfaces. This is where our HR Kiosk can keep employees safe with advanced IRIS Scan verification. Even when the employee has to touch the kiosk, most of the features can be done in a single click. If an employee wants to print out his salary certificate, the kiosk can do so with the touch of a button with real-time data. In addition to our HRMS Kiosk Dubai, you can also implement our state of the art hand sanitizer self-service kiosk at entrance points to the workplace. In addition to a fully contactless sanitizer dispensing system, the kiosk also has facial recognition and eye scanning technology for attendance similar to our HRMS Dubai self-service kiosk. The HR Kiosk can also be easily installed at entry and exit points so that employees can safely check their attendance and timing records.

Social distancing is perhaps the most important thing workers can do to protect themselves and others from spreading COVID-19. Our workplaces may have changed forever, but taking adequate precautions can help organizations to increase productivity without sacrificing employee safety. Our HRMS Dubai self-service kiosk can reduce the overhead on the HR department as employees do not need to visit human resources frequently and create unnecessary contact risk. The HR can delegate workload to the kiosk, which enables them to spend more time on building a workplace for the future that is flexible, resilient and most importantly, safe.

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Mobile Anti-theft Charging Stands for IKEA

Posted on August 3, 2020 by admin

Mobile-Anti-theft-Charging-Stands-for-IKEAIKEA – Is a world-wide popular household name. The brand in itself is a symbol of quality and convenience. Ikea is multinational ready-to-assemble furniture and kitchen appliances and other household things. Well known for its quality, durability and longevity of the products. The company has established its superiority worldwide by delivering modernistic designs, utility and simplicity along with its eco-friendliness. UAE is one of the most active nations in the MENA region aggressively implementing and promoting eco-friendly strategies. Introducing Ikea to the market was another brick to the wall. Ikea is growing exponentially since its operation begins in the country and has a very large facility in Dubai Jebel Ali area.

IKEA acquired Mobile Anti-theft Stands from RSI Concepts which are placed in smart home products section to give customers an interface to control devices through mobile phone. Our stand keeps the phone secure so that it will not fall or stolen. It means whoever is entering in the Ikea will first encounter our Mobile Anti-theft stands to explore the products and catalogues. As Ikea has established its own legacy so the stands should also be able to speak the same language. Which is the reason Ikea has selected RSI Concepts over so many other bidders and we have successfully matched the criteria of the product design and quality which was required by the Ikea?

The Mobile Anti-theft stands come in a few variants depends upon the need and requirements of the client. There are general purpose Mobile Anti-theft stands which are completely compatible with almost 95% of smartphones and tablets models. The Micro USB, Lightning USB and USB Type-C compatibility make them easier to use and compatible with almost any device available in the market these days. The stands are made up of very rigid and strong materials and are proven to be the most durable of their kind available anywhere in the market. The strong audible sound alarm which triggers whenever anyone tries to temper with the stand by trying to remove the device makes them more theft-proof.

Here are the remarks of our Sales and Marketing Manager, Ms. Maheen Waheed who was in charge of this project:

“Providing a product which matches Ikea brand’s DNA was not an easy task for most of the vendors participating in the bid, but at RSI Concepts since our inception, we have established a brand name in the market by delivering top-of-the-line products and services. Our portfolio and futuristic product design were the major advantages we had over our other competitors which lead us to win this bid.”

This is another testimonial of our commitment towards our customers and proof of our high-quality products and services. If you want to learn more please visit our Mobile Anti-theft Stand product page. Feel free to contact us at our Contact Us page.

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Entrance fever checking Camera

Posted on July 12, 2020 by admin

The Entrance Fever Checking Cameras are very important these days. As the fever and higher temperature are among the main symptoms, so we have to consider them very seriously. There is a variety of thermal imaging cameras available in the market, the important thing is the requirement. Such as if people are entering in the premises in a queue then any ordinary thermal camera can be used, if you are also taking attendance via biometrics, or facial recognition or RFID or any mean, then that setup will suffice. The identification of the infected person will be easier. But in case if people are entering in a crowd then the ordinary thermal imaging camera will not work and we will have to use an Entrance Fever Checking Camera.

Entrance-fever-checking-Camera

The Entrance Fever Checking Cameras are must to have for the entrances where people are entering in the crowds. Even if there is a queue the Entrance Fever Checking Camera can do the job with higher accuracy and efficiency. Another important feature in our Entrance Fever Checking Camera products is that they have an in-built optical imaging sensor too. The image fusion function is also another very advance feature which our all Entrance Fever Checking Cameras have. This means that the thermal image and the optical image can be infused or superimposed upon each other, which also provides a very clear picture to precisely identify the person with fever or high temperature.

Our Entrance Fever Checking Cameras are equipped with very advance computing and electronics which can provide multiple options for recording and compression. Above all the temperature measurement is done in real-time with very high accuracy and can be transmitted to the security officer or relevant officials to take action immediately. The data and power interfaces are also very flexible and compatible with a multitude of all commonly found systems. Which ensures low commissioning and operational cost.

Our Entrance Fever Checking Cameras are also equipped with in-built sound alarm and soft-alarm (software notification). The sound alarm is configurable and can be set on the desired temperature level, once anyone with that temperature passes through the focused area, the camera will automatically sound an alarm. This is to notify the concerned person at the entrance.

As the only way to control this current scenario is to contain it, so advance technologies such Entrance Fever Checking Cameras, Sterilization Tunnels/Gates, Social Paperless Queue Management Systems and many more such applications can be used to minimize the spread. As our core speciality is customized solutions so we are providing the best and effective prevention measures to ensure the public health and safety to our customers. The solutions are totally based upon the requirements and scenarios of the clients, which is the reason we have successfully delivered a lot many such projects with a very cost-efficient and higher ROI rate to our customers in the past few months.

If you have any question or if you want to learn more about our product, please visit our product page Crowd Fever Screening Thermal Camera Dubai, UAE. Or contact us at our Contact Us page.

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Why should we use hand sanitizer digital signage kiosk?

Posted on May 28, 2020 by admin

Why-should-we-use-hand-sanitizer-digital-signage-kiosk

As the COVID-19 outbreak has spread all over the world and still we are far away from a practical cure for the disease, technology-aided things such as our latest hand sanitizer digital signage kiosk could help to reduce the spread and aiding the social distancing. As for now, the social distancing seems to be the only prevention to the disease so we all must implement it as much as we could. As the virus can spread mostly from touching the contaminated objects and surfaces, so we have developed a very innovative product, our latest hand sanitizer digital signage kiosk which will allow a contactless operation of dispensing the hand sanitizer solution.

The hand sanitizer digital signage kiosk is fully automatic and doesn’t require any input such as a tap, or push button or something form the user. The kiosk has proximity sensors at the front and whenever someone places their hand in the range the kiosk will automatically dispense the hand sanitizer solution in their hands. The user doesn’t even require to touch the kiosk, this means there will be no contaminated surfaces which could possibly cause the spread of the virus.

That is not all, the hand sanitizer digital signage kiosk is also equipped with other features. There are two models one with a medium-sized screen and one with a fairly large screen. There are other add-ons such as body temperature sensor, thermal camera, facial recognition for the attendance, eye-scan for the attendance and instant alarm if fever is detected. Such features enable it to effectively identify a person with some basic symptoms of the COVID-19/Corona Virus. Thus the hand sanitizer digital signage kiosk can be placed at various locations such as entrances of the offices, shopping malls, airports, metro stations, bus stations, clinics, medical stores, hospitals, retail stores, shops and many more.

The hand sanitizer digital signage kiosk also comes with a standard digital signage module, this enables it to play videos and adverts. The videos could be informational or precautions of the COVID-19/Corona Virus prevention or just the advertisements for marketing purposes. There is a user dashboard for the administrators to monitor the level of the hand sanitizing solution in real-time and also control the digital signage screen. The signage content can be uploaded instantly at hand sanitizer digital signage kiosk from a remote location or from the head office. The signage can operate in multi-unit configurations where you can have two or more hand sanitizer digital signage kiosk connected to the network and can be controlled from a single admin dashboard. The admin dashboard is not only for monitoring the sanitizer levels and playing the content on the screen but the admin dashboard will also provide statistical data and reports. It can record the data for the temperature for any period such as one month, three months and so on, it depends upon the customer’s requirements. The usage data can also be extracted. All the stats and reports are downloadable from the admin control panel.

Due to this COVID-19/Corona Virus crises, we being a technological innovator have designed multiple products which will help our customers and users to implement the social distancing. We are also welcoming innovative ideas from our customers and providing them with completely customized solutions to help and support the community. Being a responsible citizen it is our moral duty to strictly follow the government SOPs and precaution to ensure our and other’s safety. Only together we can defeat this crisis. Do let us know about your ideas and thoughts in the comment section below or get in touch with our consultant to discuss your requirements via our Contact Us page.

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How HR Kiosks help managing the HR more efficiently?

Posted on May 27, 2020 by admin

Introduction to HR Kiosks

With the advancements in the technology, the interactive self-service hr kiosk machines are serving in a lot of industries especially in public places. The HR departments of some organizations could be the busiest department with most people are coming there on a daily bases. There are so many HR-related tasks that keep your other employees away from their regular tasks just to visit the HR Department and to do those processes. This could lead to a busy, crowded and overloaded HR office/branch. This also results in delays in the regular HR processes and sometimes it disturbs the employees as well which could reduce their productivity.

If somehow we can automate the routine processes and eliminate or reduce the need to visit the HR Department, we can avoid a lot of these things. This raises the need for an interactive self-service HR Kiosk. For example, let say an employee needs to update their passport, they should have to take off from the work, transport should be reserved for them and they will have to skip some hours or maybe a complete day just to do that.

How-HR-Kiosks-help-managing-the-HR-more-efficiently

But in case if we provide them with the facility to update the passport through an HR Kiosk machine at any nearby location where they work, we can save all that time and resources required for just a simple task which can be done in 5 minutes max from the HR Kiosk machine having a passport scanner in it. The HR Kiosks can be placed in the offices, cafeterias, common areas, receptions, or living quarters for the labours and virtually anywhere.

Updating Passport or Emirates ID or such things are not the only features our standard HR Kiosk have but there is a list of standard features and additional add-one can be added to introduce more features. The complete HR Kiosk system is based on two main types of components, the hardware part and the software part.

Features and Functionalities of HR Kiosk

Here is a list of some of the most popular features and functionalities popular among our customers:

 HR Kiosk Hardware

1.       Emirates ID Scan 2.       Passport Scan
3.       A4 Size Documents Scan 4.       A4 Size Printer
5.       Biometrics Fingerprint Scan 6.       RFID/Magnetic Strip/Contact Chip Scan
7.       Barcode/QR Code Scan 8.       Telephone to connect to the Help Line
9.       Credit/Debit Card Payment 10.   Cash Acceptor
11.   Facial Recognition& IRIS Scan 12.   Physical Keyboard & Mouse

 HR-Kiosk-Hardware

HR Kiosk Software

1.       Multi-lingual Simple User Interface 2.       Various Forms (Print + Scan)
3.       Attendance 4.       Documents Update
5.       Leave Application 6.       Ticket/Travel Request
7.       Salary Certificates 8.       Pay Slips
9.       Loan & Benefits 10.   ERP/CRM/Third-Party Integration
11.   Mobile Applications 12.   Low Maintenance Operations

These are some of the very commonly used features of the HR Kiosk.

HR-Kiosk-Software

The combination of the above-mentioned software and hardware features result in a highly interactive and self-service kiosk machine which let the employees do most of the tasks by themselves without any intervention of the HR officer.

How HR Kiosk works?

Here is a short but brief workflow of a standard HR Kiosk system:

Login to the employee portal

The employee should have to log in to the employee portal in order to access the personalized information. This can be achieved by:

  1. Biometric Fingerprint Scanning
  2. Emirates ID Scanning
  3. RFID Based Employee ID Card Scanning
  4. Magnetic Strip Based Employee ID Card Scanning
  5. Simple login credentials such as username and password

These are the most popular methods used for the logging into the system but in some of the recent projects, we also provided eye-scan and facial recognition-based log-ins. The HR Kiosk system allows implementing multiple methods or any of the above-mentioned method to ensure data protection and security.

Interactive Self-service HR Kiosk support multiple languages

As in UAE is a much-diversified culture having communities of people from diverse backgrounds. So, having an HR Kiosk which supports multiple languages will make it more convenient for the employees especially the labour and the lower class working staff, who might feel it difficult to work with only English or Arabic language, so our HR Kiosk system is built to have multiple languages simultaneously. The employee can choose their desired language immediately after signing in to the system or even prior to that, it depends upon the user interface and the client’s requirements.

Online and Offline HR Forms

The HR Kiosk can provide any type of form and application. The forms can either be filled online using the on-screen keyboard or a physical keyboard of the HR Kiosk. Or the employee can directly take print of a form, fill it, and submit it by using the built-in scanner from the kiosk. This is even more convenient than the online forms which you have to download and take the prints from a print shop and in some cases, you will have to visit the HR to submit the paper. This could save a lot of time and resources required to perform a certain task.

Identification papers and Document Update

In case an employee’s passport is renewed, then they must have to go to the HR Department to submit the new passport copy. But in case of the HR Kiosk, the employee can use the passport scanner to scan their passport and submit it via online through the kiosk. Similar applies to other documents, let say if an employee will have to submit a tenancy contract, in the conventional approach the employee will have to visit the HR Department, wait in the queue and submit the paper, the HR officer will have to file it, update it in the system and so on. But in case of the HR Kiosk, the employee can do it by themselves, by simply scanning the document with the kiosk scanner and submit it in a minute or two. This could really save a big hustle for just a very small task.

Employees Requests and Applications

Once the employee is logged in to the system then the system will automatically learn their identification and other info. If the employee wants to apply for a leave, then they must have to do a few taps on the touch screen and it will be done. The HR or the concerned department will receive an electronic copy and can proceed with the process immediately. Other requests such as transfer request or anything can be done easily from the HR Kiosk.

Annual Leave/Ticket Request & Attendance

The system can automatically calculate the annual leave as per the company policy and let the employee submit an application for annual leave and air ticket as per the company policy. Another advantage of the HR Kiosk is that an employee can check their attendance and other information too which could require a difficult process without the HR Kiosk.

Loans & Benefits

The employee can easily make requests for the loans, or other benefits such as health care or residence allowance or anything. They can view the status and other information of their current loan and deductions and the benefits they are getting.

Salary Certificates & Payslips

The employee can easily download and print their salary certificates and payslips to form the HR Kiosk within a few taps on the screen. That is not all there are endless possibilities to provide relevant information to the employees via the Kiosk.

Customized HR Kiosk Solution

The HR Kiosk system is built on a centralized database mechanism, which means whatever the organization wants to provide their employees can be provided through the HR Kiosk along with the standard printer, scanners and various other hardware and software feature the organization can implement automated processes as per their organization’s policy.

The system is very flexible and can be completely customized for each and every organization as per their preferences. Which makes it even more effective. The system works on a powerful software engine which is built on intelligent algorithms to let the clients automate as many processes as they want to reduce the load of the HR Department and to make all the processes more agile and robust for their employees. The automation comes with other benefits too, such as there is no chance of human error or any lag or latency caused by the manual processes. This prevents a lot of hustle, in addition, it helps reduce the HR resources and in a longer-term could be very profitable for an organization.

Integration with the ERP/Third-Party Software

The HR Kiosk system can easily be integrated with existing organizational software, such as ERP, Intranet, Property Management System, HR and Payroll Management System and many more. The integration can be done via Secure Web Services (APIs) this let different software communicate with each other and ensure better security of the data and information.

Integration-with-the-ERP-Software

The HR Kiosk system can communicate with existing digital information centres and other enterprise solutions & systems to fetch and push data and for various authentications. This also makes the operational process and maintenance a lot easier for the IT Department. The HR Kiosk system can be hosted in any data centre, cloud or online hosting as per the policy and existing information technology infrastructure of the client. This makes it a lot less expensive in terms of maintaining the HR Kiosk system and as the Kiosk unit itself is a self-service and very interactive tool so it doesn’t require any operator or presence of HR/Staff on sight. These are some of the distinguishing features of our HR Kiosk system.

Conclusion

The HR Kiosk will reduce the workload of the HR department and the employees would be able to do a lot many things without worrying for the need to go to the HR department and wait in long queues. This will result in lower resource consumption by the HR and the related activities. The reporting mechanism is automated and quite comprehensive. Customized reports can be generated to meet the requirements. The HR Kiosk system can easily be integrated with any existing organizational software or any other third party software/ERP using secure web services or APIs. This allows the HR Kiosk to push and pull the data from the main information centre and keep the information centralized. The HR Kiosks are highly customizable in terms of both the software and the hardware, the design too can be customized to meet the branding requirements of the customer.

Want to know more about RSI HR Kiosk? Or need a quote? Please contact us through our Contact Us Page.

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Aramex Customer Feedback Interactive Kiosks

Posted on March 31, 2020 by admin

Aramex is a multinational courier company who acquired Customer Feedback Interactive Kiosks from RSI Geeks. The courier service is very popular in the UAE and is considered to be the leading courier service with the best rates and good delivery time. Most of the corporate sector is relying on Aramex services. Having flexible plans and packages for small and medium-sized businesses, the courier has established a brand name. Mainly the eCommerce businesses in Dubai, UAE are using the courier service for their time-critical deliveries.

Aramex-Customer-Feedback-Interactive-Kiosks

Aramex is proving the best customer services and support all over the UAE. Such customer-centric organizations are very concerned about their customer feedbacks. Which is the reason the Aramex required a customer feedback kiosk which is not only easily accessible but also matches the brand look and feels when placed in their customer support centres? RSI Geeks has provided Aramex with an FR-MDF model having branding on three sides of the kiosk. The Samsung Android Tablet was also placed in a slim and sleek enclosure to maintain the brand identity. The tablet housing is fully protected with a lock and the Android tablet can only be accessed with a key. All of the wirings and other electronics are also protected underneath the body of the kiosk.

Here are the remarks of our Sales and Marketing Manager, Ms Maheen Waheed about this project:

”The project was a bit of a challenge due to a very short deadline, but thanks to our competent teams, we managed to pull out the gig. The design was not as that complex, but the strict branding rules and security & safety features made it a bit difficult. The Aramex team was very cooperative and understanding. We have completed the project within the given deadline and the client was very excited to have these Interactive Kiosks for customer feedback in real-time.”

Watch video of Aramex Customer Feedback Kiosks

These are one of the so many examples that we have set during our journey, meeting short deadlines and delivering big projects in record time. It requires a determined and dedicated team, who are highly motivated to do their job.

At RSI Geeks we specialized the techniques of custom made interactive kiosks and customer feedback systems. If you want to learn more or need a quote, please visit the RSI Geeks Interactive Kiosks.

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