Visitor check-ins are always problematic for both businesses and visitors, especially during the peak hours. Whether you are visiting a corporate office, a service center, government office, exhibition venue, hospital or educational institute, you are usually greeted by a reception staff who signs you in and get your basic information for their record. This process takes time and due to this time, congestion and crowd formation is common at such places. What if this check-in process reduced to a few taps on an intuitive touch screen? How convenient it would be for visitors! This is exactly what the visitor management kiosk does.
The visitor management kiosk automates and streamline the check-in processes resulting in significant time cutting from visitor registrations and check-ins. The visitor management kiosk not only replace the traditional sing-in books, but also eliminate manual processes with intuitive autonomous workflows. In this blog we will discuss your journey form manual and outdated check-in methods to a technology-driven, advanced, automated, robust and intuitive digital solution. By implementing visitor management kiosks, businesses and organizations can eliminate unwanted hustle and long wait time which results in better visitor and guest experience.
Moreover the digitalization help eliminating errors, delivers personalized customer experience and ensure superior safety and security of both your visitors and your staff. The visitor management kiosks support multilingual UIs (user interfaces) and help guide users through the check-in or registration process with on-screen prompts, clear instructions and visuals. These kiosk can also collect visitors’ data, scan their ID cards, passports, and documents and can also receive payments if required. All these features make registration and check-ins hustle free and very convenient.
What is a Visitor Management Kiosk? (Introduction)
When a visitor visits a place the first impression mattes a lot. Whether you are a corporate office, exhibition venue, educational institute, government office, healthcare facility or any other organization, the first impression of your visitor will going to set the tone for their brief experience at your premises. A visitor management kiosk help businesses and organizations to just focus on that and greet visitors with a very warm and welcoming first impression. The visitor management kiosk is simply an interactive self-service kiosk with additional features that facilitates the registration or check-in process according to business needs and requirements.
A visitor management kiosk has simple and quicker operation, ensuring superior visitor experience:
- Step 1: When the customers/visitors arrive, they are greeted with a welcome message and basic options, such as language selection or service selection.
- Step 2: If it is a check-in kiosk the customers/visitors will check-in by providing their basic information. For registration kiosk the customers are provided with full guide, on-screen prompts and instructions to ensure quicker and seamless registration.
- Step 3: Most of the visitor management kiosk print the visitor badge, in some cases they issues QR Codes, or grant direct access to the premises or exhibition venue.
- Step 4: The host is alerted as per predefined policy. If it is a meeting, the meeting room, attendant or any other relevant personal is informed. The kiosk can also automatically update all integrated systems in real-time, hence there is no manual work or lag.
For example, a standard visitor management kiosk has interactive touchscreen with intuitive multilingual UIs. A camera and Emirates ID reader or biometrics is also very common. Similarly for a registration kiosk, the visitor registration kiosk has additional devices along with touchscreen, such as visitor badge printing, document scanning (if required) and in some cases payment options to pay the registration fee, etc.
The visitor management kiosk comes with integrated software application which keeps all the logs, share, and store and authenticate data, and provide an analytical dashboard. This software can be linked with any core business application, ERP, or centralized management system for better efficiency.
Key Advantage of a Visitor Management Kiosk
The manual visitor management process has various inefficiencies and it undermines visitor experience by high wait time, manual registration or signing-in processes which are error-prone and slow. That is why businesses are not seeking automated solutions to eliminate all these inefficiencies. A visitor management kiosk is an idea solution to drive efficiency and if offers flexible customization which help businesses mitigating the unique problems and challenges they have. The visitor management kiosks also provide in-depth insights and real-time analytical data, increasing organization’s ability to instantly take actions and allocate resources before even the need arises.
This preventive approach have significant impact on operational efficiency and visitor experience. Here are some key advantages of implementing a customized visitor management kiosk for your business or organization:
- Reduce Visitor Wait Time: The visitor wait time is the single most impactful factor on visitor experience. A visitor management kiosk streamline check-ins and registration, digitalize work-flows and internal processes, eliminate the need of manual work or human interaction which effectively reduce the average visitor wait time.
- Enhanced Security and Safety: The visitor management kiosks are integrated with internal systems, databases and core business application which enable them to instantly authenticate user data and identity (if required), the visitor management kiosk elevate security by helping management keeping an eye on visitors’ movement by providing real-time data and restricting access to certain areas of the building.
- Improved First Impression: For any business the first impression of its customers, prospects or attendees of an exhibition is crucial. Long waiting line, inefficient registration and check-in processes set a negative tone for customer experience which can quickly amplify during their stay. A visitor management kiosk welcome visitors with greeting message, simplify registration and check-ins, provide personalized and intuitive experience, leaving a positive impression on them.
- Hyper-Personalized Visitor Experience: The visitor management kiosks comes with multilingual UIs and configurable software application. The intelligent software application and AI can deliver a hyper-personalized customer experience according to customer profile, demographics and various other factors, adding value to customer experience and satisfaction.
- Visitor Journey Management: Some businesses, corporate offices and government facilities only allow visitors to certain parts of the premises. The visitor management kiosk can provide access cards and/or visitor badges along with autonomous authentication to permit access to the required areas as per company polices. The management can also restrict access in real-time with electronic access cards, QR Code enabled access, and special visitor badges.
- Integration with Access Control System: Offices, government buildings, Hotels, and other facilities can integrate their access control system with visitor management kiosk which enable them to streamline the employee check-ins and other internal processes. The visitor management kiosk can also offer separate access control through specialized cards, NFC enabled devices, QR Codes, and various other mediums for superior security and monitoring.
- Third-Party Integration: The visitor management kiosk comes with a highly advanced software solution. This software can be integrated with any existing software, solution, web portals, self-check-in mobile applications, database, or core business application, enabling businesses to build innovative features for superior customer experience and better operational efficiency.
- Customization & Scalability: The visitor management kiosks offer excellent scalability and customization. Businesses can easily customize the UIs, the features and even workflows with very little efforts. The whole system is driven by a centralized server side application, which means adding more kiosk or other devices to the system is not only doable but very also cost-effective.
- AI-Driven Features: The AI or Artificial Intelligence is revolutionizing every aspect of the digital world. The visitor management kiosks can leverage AI for personalized customer experience, facial recognition and advanced security features within the system. Businesses can also leverage AI to enhance security, reporting, and real-time analytics for better decision making.
- Real-Time Monitoring and Insights: The visitor management kiosks offer real-time monitoring and analytical dashboards. Management can monitor every activity and even they can predict the footfall by identifying changes in visitor patterns and in context to historical data. All these features empower management and help them in resource planning and optimization.
- Integration with Existing Security Apparatus: The visitor management kiosk doesn’t require manual data entry, in fact it can automatically fetch data from the existing security apparatus through API integration. The data such as watch lists, blocked or blacklisted users will never be able to check-in and if they try the concerns teams/persons will be alerted immediately.
- Cost-Efficiency and ROI: The visitor management kiosks can significantly reduce the operational cost by minimizing the requirement of human resource. Furthermore the value added to customer experience and satisfaction results in higher loyalty, retention and lower churn. These kiosks can operate 24/7 and require very less maintenance. All these reflects in ROI over a longer period of time and make these systems very cost-efficient.
The visitor management kiosks are a transformative tool offering a wide spectrum of benefits and features. Businesses can further customized these kiosks to align with their unique needs, features and integration requirements. These kiosks have ability to operate 24/7 and doesn’t require much maintenance which makes them ideal for long term use.
Furthermore businesses can also keep them updating and upgrading by adding new features, customizing the user experience and emerging business needs. These all features make visitor management kiosk a valuable asset for modern customer-centric businesses and organizations.
See Also: The Role of Exhibition Stand Kiosks in Enhancing Visitor Experience
Conclusion
Welcoming customer to your premises is very delicate and crucial process. Businesses are always eager to improve the customer experience and operational efficiency. However, the manual visitor management processes are not enough for that. The manual registration and check-ins are time consuming, slow, prone to errors and can greatly undermine the customer experience. Businesses needs a proactive, automated and efficient solution to transform their visitor management processes. A visitor management kiosk is a technology-driven solution which not only enhance and elevate visitor experience but it is also very capable of driving superior efficiency and operational performance.
These kiosk automate visitor check-ins and registration processes, eliminating any need of human intervention or manual processes which greatly reduce the wait time and optimize performance. A visitor management kiosk offers multilingual UIs, personalized visitor experience, automation and integration with various hardware and software tools which help businesses to build innovative features. These kiosk can drastically reduce visitor wait time, offer them pre-signup or pre-registration through mobile devices or online channels and integration with internal security solutions and other core business applications.
Any business or organization whether it is a corporate office, service center, exhibition venue, healthcare facility, government or public office or from any other industry, the visitor management kiosks offer customized solutions that aligns with your unique business needs. In this blog we have discussed key advantages of a visitor management kiosk. If you want to learn more about the subject or if you want our help to design and implement a customized visitor management kiosk please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.