What are the Features of a Best Self-Service Payment Kiosk Software?

Posted on February 15, 2024 by admin

No one can deny the importance of corporate tools, enterprise software and business applications. Essentially these all are software tools, categorized on the bases of usage or application. Today’s competitive landscape where market trends are tend to change rapidly and the customer demands are always increasing, it is crucial for any business to have a super-efficient business operations. Whether it is financial management, human resource or customer relationship, in today’s modern world everything is dependent on robust software applications which not only drive efficiency but also offer great convenience and better management of every task. Prior to the technological advancements and IT revolution, all those tasks were manual. The biggest problem with the manual work is that it is very time-consuming and errors and mistakes are also very common due to human-factor. The management is difficult as everything was manual, hence identifying and rectifying a problem could have taken several days of painstaking efforts. However, with the rise of enterprise software solutions, all this become a pleasant breeze. Books worth of data can be processed and analyzed within a blink of an eye, making corporate software applications essential for a present day business.

What are the Features of a Best Self-Service Payment Kiosk Software?

What are the Features of a Best Self-Service Payment Kiosk Software?

Any enterprise tool or corporate software application offers digitalization, automation, integration and analytical data or valuable insights. These attributes make such software application absolutely essential for modern day businesses. When it comes to self-service payment kiosks it is a highly valuable asset for a modern business. If you are living in Dubai, Sharjah, Abu Dhabi or any other part of UAE you would have noticed interactive self-service payment kiosks either in a shopping mall, or at pavement, in public offices, bus stations, airports, and various other places. Even a simple vending machine selling water and cold drinks is a type of interactive self-service payment kiosk. The ATMs and CDMs are also example of self-service payment kiosks along with bill-payment kiosks and food-ordering kiosks are all different applications of interactive self-service payment kiosks. All these self-service payment kiosks runs on a kiosk management software or self-service payment kiosk software. In this blog we will discuss what features of interactive self-service payment kiosk software that can help you achieve your goals and gain a competitive advantage.

When it comes to self-service payment kiosks it is a highly valuable asset for a modern business.

When it comes to self-service payment kiosks it is a highly valuable asset for a modern business.

Key Features of a Best Self-Service Payment Kiosk Software

The interactive self-service payment kiosks are getting popular, more and more businesses are adopting them day by day. That is not only limited to businesses but the federal government of UAE and local governments of Dubai, Sharjah, Abu Dhabi and other emirates are also actively expanding their self-service offering to facilitate local population as well as tourists and visitors. Here are a few industries which are rapidly deploying interactive self-service payment kiosks:

  • Self-Checkout Retail Kiosks
  • Utility and Telecom Bill Payment Kiosks
  • Transportation Ticketing Kiosks
  • Financial Service and Money Exchange Kiosks
  • Self-Service Hotel-Check-in/Checkout Kiosks
  • Payments for Government Services via Self-Service Payment Kiosks
  • Charity Donation Kiosks

Now a days these self-service payment kiosks are popping up everywhere and sooner or later most of the consumer service-sector will be completely dominating all other industries by setting up new benchmarks for customer service using interactive self-service payment kiosks or other self-service technologies. Here are some key features of a self-service payment kiosk software which can help any business to boost their operational efficiency, customer service and overall performance while obtaining higher customer satisfaction.

Key Features of a Best Self-Service Payment Kiosk Software

Key Features of a Best Self-Service Payment Kiosk Software

Features of Self-Service Payment Kiosk Software: Intuitive User Interface

The user interface or UI is the touch point where a human interacts with the software. It has to be intuitive and user-friendly, a great software application with extraordinary features could fail miserably due to a poorly designed UI. It is very simple, if you are unable to navigate, access and utilize the features due to inability of the user interface, all of these features are useless for you. Therefore no matter what industry sector you operates in, your self-service payment kiosk software must be very user-friendly. The UAE is a very diverse society with a large number of expats and millions of tourists every year. Therefore the first and the simplest features that you can have is a multi-lingual user interface, and it will make your self-service payment kiosk very user-friendly. Furthermore the navigational structure should be designed in a way to enable the users to properly interact via touch screen. On-screen instructions and access to FAQs, Help Content, and knowledgebase could greatly improve the user experience. All the processes should be designed in a way that the user doesn’t require scroll on any screen, all steps should be defined clearly and coupled with high-quality touch screen could greatly increase customer satisfaction.

Features of Self-Service Payment Kiosk Software: Intuitive User Interface

Features of Self-Service Payment Kiosk Software: Intuitive User Interface

Features of Self-Service Payment Kiosk Software: Secure and Flexible Payment Process

In the modern day and age where internet has become our daily need, people tend to spend hours on internet while working, communicating or spending time in their social media. The security, data protection and privacy has become one of the biggest concern. People today are more aware and concerned about security. Thus ensuring your interactive self-service payment kiosk includes necessary security features could help you gain your customers’ trust. Features like user authentication, secure logins, encrypted communication between the kiosks and the server are the most essential features. There are several other features and compliances which can add more layer to make your interactive self-service payment kiosks software more secure and protected. Along with the security, the flexible payment process is also one of the most crucial feature to have. Integrating multiple payment methods and modes can greatly increase convenience and offer customers more flexibility and control over their transaction. Including cash acceptor, coin-based payment and offering change return is a great features along with offering credit/debit card based POS. Furthermore the digital payment methods such as NFC, Google Pay, Apple Pay and other smart payments can be the topping on the cake.

Features of Self-Service Payment Kiosk Software: Secure and Flexible Payment Process

Features of Self-Service Payment Kiosk Software: Secure and Flexible Payment Process

Features of Self-Service Payment Kiosk Software: Easy Integration

In the today’s modern business landscape where the IT and digital technologies are completely dominating the businesses and enterprises are heavily relying on central business operation management systems. For example the ERP, CRM, Accounting Tools, Production Management System, etc. and several other such tools lie at the foundation of modern day business operation. It is a very common practice to have different software and systems for different purposes, for example, businesses often use customer feedback system and queue management system which both are linked to customer relationship management. Similarly the interactive self-service payment kiosk software has to interact with various different business functions and should be able to communicate with all those systems and solutions. In simple words this is called integration or third-party system integration. This is one of the core capability of any software which makes it more efficient, effective and adoptable. A self-service payment kiosk usually require to identify the customer, thus it should be able to interact with main customer database to identify the customer and to authenticate the transaction. Similarly if you are collecting customer feedback it should be able to integrate with it, and so on. A simple API-based third-party system integration is ideal for such purposes and allow self-service payment kiosk software to integrate with virtually any third-party, commercial off-the-shelf software or customized application.

Features of Self-Service Payment Kiosk Software: Easy Integration

Features of Self-Service Payment Kiosk Software: Easy Integration

Features of Self-Service Payment Kiosk Software: Centralized Management

Businesses who are implementing interactive self-service payment kiosks usually have multiple branches or are utilizing multiple kiosks. Therefore a centralized management mechanisms is an absolute essential. The interactive self-service payment kiosk software is usually a server-side application where it is hosted on a server either online, cloud or it could be on-premises too. This server application has all the algorithms, information and databases. Whenever a customer interacts with any interactive self-service payment kiosk, the kiosk communicates with the server-side application in a way that all the instructions are given through the kiosks but all the digital processing, such as updating information, pulling data or storing the transaction details is happening at the server. Usually no customer data or transaction details are stored at the interactive self-service kiosk. This also offer higher security and minimize the cost, as it is easier to secure the server. Furthermore the centralized management also enable head office to manage all the connected branches, collect and monitor every kiosk in real-time and manage data and information on each self-service kiosk.

Features of Self-Service Payment Kiosk Software: Centralized Management

Features of Self-Service Payment Kiosk Software: Centralized Management

Features of Self-Service Payment Kiosk Software: Reporting and Analytics

The modern day businesses are heavily relying on data and insight to take their strategic decisions and to set up their future polices. An interactive self-service payment kiosk can offer a wealth of valuable business intelligence data which mainly consists of analytical data and intuitive reports. Since the payments are involved it is extremely important to maintain a record of each transaction. Apart from recording each transaction the customer experience is important too. An interactive self-service kiosk offer deeper insight to understand customer interaction, it helps identifying customers’ pain points and provide valuable insight which can help businesses to improve customer experience. The interactive self-service kiosk can accurately monitor service time, and it can also record customer preferences and their past choices along with ability to understanding their required products/services, this the system can analyze all these details and help businesses offering personalized customer experience while providing the required information and personalized suggestions, features and much more. Furthermore the interactive self-service payment kiosks software can also collect customer feedback data directly from the kiosk and all that business intelligence can also be synchronized with the central information center making it available in any other dashboard or third-party management software. The analytical data, system usage data and reports provide deeper insight to customer experience and help businesses improve their internal processes and overall customer journey.

Features of Self-Service Payment Kiosk Software: Reporting and Analytics

Features of Self-Service Payment Kiosk Software: Reporting and Analytics

Conclusion

The transformative impact of an interactive self-service payment kiosk is extraordinary. The self-service payment kiosk software is a great tool to drive productivity, automation and performance. The rapid adaptation of self-service payment kiosk across various industries is an evidence of its impact and capabilities in the modern fast-paced and rapidly evolving business landscape. The interactive self-service payment kiosk software is helping businesses to cater to the needs of a very diverse audience with its features like intuitive user interfaces, personalized customer experience, secure and flexible payment processes and much more. The today’s IT-driven business landscape demands a deep rooted and highly connected digital environment and the modern self-service payment kiosk software perfectly fits in. It helps businesses not only manage customer service effectively but also help improving their operational capabilities while providing them a valuable insight to customer experience and customer journey. Acquiring deeper understanding of customer behavior help businesses rectify customer pain points and also offer management more visibility, control and administrative abilities.

Integrated reporting, centralized information management system, accurate analytical data help management taking informed decisions. Furthermore the interactive self-service kiosk software also offers a great ROI which makes them even more attractive. In this blog we have discussed a few key features of modern self-service payment kiosk software which indicates their importance and extraordinary capabilities. If you want to learn more about the subject of if you want our help to develop your customized self-service payment kiosk software to align it with your exclusive business needs, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Posted in Customized Kiosks, Interactive Kiosk Dubai, Interactive Self-Service Kiosk, Payment Kiosk Machine | Tagged , , , , , , , , , , , , | Leave a comment

What is a Bill Payment Kiosk: Everything You Need to Know

Posted on February 12, 2024 by admin

The bill payment kiosks are revolutionizing the financial market and traditional methods of transactions between businesses and customers. A bill payment kiosk is a specialized type of interactive self-service kiosk which includes features and functionalities to collect payments from the customers. The bill payment kiosks offer seamless transaction with an intuitive self-service experience which is why businesses and organizations in Dubai, Sharjah, Abu Dhabi and all around the UAE are rapidly adopting the technology. The bill payment kiosk are not exclusive to banking and financial sector, in fact various industries are showing great ROIs, making it one of the most popular emerging technology in UAE. A bill payment kiosk not only help streamlining the payment process, but it also ensures a higher customer satisfaction. Features like multiple payment methods, multilingual intuitive UIs, countless hardware features, customizable software, easy adoptability and automation makes bill payment kiosk a perfect companion to deal with diverse customer demand, managing operational performance and building a strong brand perception. In this blog we will explore several key aspects of the bill payment kiosks and how businesses can leverage them to enhance customer experience and boost operational efficiency.

What is a Bill Payment Kiosk: Everything You Need to Know

What is a Bill Payment Kiosk: Everything You Need to Know

What is a Bill Payment Kiosk?

A bill payment kiosk is an interactive touchscreen kiosk which accept payments from customers via multiple modes such as cash payment via currency bills and coins, credit/debit cards, digital payments, NFC payments, integrated payment gateways, vouchers and many. A bill payment kiosk is a one-stop-shop where customers are offered multiple different services and information. The bill payment kiosks are excellent at enhancing customer experience while offering them easy 24/7 access to business services such as paying bills, service charges, subscription fees, or checking out at retail stores and restaurants. In the fast-paced markets like Dubai, Sharjah, Abu Dhabi and other regions in UAE where the importance of time is paramount, customers and businesses both admire solutions which optimize service delivery process and minimize customer wait time. A bill payment kiosk is designed to offer a multitude of services through intuitive user interfaces. It comes with a powerful backend software or management tool which enable businesses to control and manage data and information on the kiosk in real-time. The bill payment kiosk software offers great features such as customization, easy scalability, adoptability, and flexible integration which enable business to offer innovative features and help them improve customer experience.

What is a Bill Payment Kiosk?

What is a Bill Payment Kiosk?

What are the Types of Bill Payment Kiosk?

There are several types of bill payment kiosks based on their technical specification, usage, or industry-specific application. In general a bill payment kiosk has a touchscreen interface, cash acceptor and authenticator, however, coin-base payment, cash recycler for change return and POS integration for credit/debit card payments is also common. However, there are three major types of the bill payment kiosk on the bases of its physical design:

  • Indoor Bill Payment Kiosk: As the name suggests the indoor bill payment kiosks are designed to deploy in indoor setups, it could be an office, shopping mall, community center, transportation hubs, airports, libraries, healthcare, government service centers, etc. These types of kiosk are cost efficient and can offer multiple advanced features.
  • Outdoor Bill Payment Kiosk: The outdoor bill payment kiosks are deployed in outdoors – fully exposed to the harsh environment. These kiosks are built using specialized components with advanced temperature control and weather proofing features. The outdoor bill payment kiosks are slightly expensive and can have limited features due to the outdoor compatibility of the physical components and parts.

Customized Bill Payment Kiosks: The customized bill payment kiosks are tailored solutions as per the specific and unique business needs. Businesses usually go for customized bill payment kiosks in order to develop innovative features adding value to customer experience as well as helping then gain the competitive advantage. Furthermore businesses also require customized solutions in order to include additional hardware and software features which accommodate and strengthen their existing business processes without compelling them to make disruptive changes to their internal workflows.

What are the Types of Bill Payment Kiosk?

What are the Types of Bill Payment Kiosk?

Furthermore there are many more types of bill payment kiosks on the bases of application and usage. Here are a few commonly used bill payment kiosks that are gaining popularity in Dubai, Sharjah, Abu Dhabi and all across the UAE.

  1. Bill Payment Kiosk Machine: These are some of the most common bill payment kiosks in UAE. The bill payment kiosk machines are versatile with cash and debit/credit card based payment methods. These kiosks support transactions for a multitude of services such as electricity and water supply bills, telecom services, remittances, international payments, fees and charges for government services and much more. These kiosk machines are common in public areas, markets, shopping malls, and residential areas, etc. offering a quick way to manage payments.
  2. Cash Payment Kiosk: These kiosks are usually offered by utility service providers, retail businesses, facility management companies, and organizations who are usually dealing with small amounts ranging from AED 5/10 Dirham to up to AED 200 Dirhams. Usually these kiosk doesn’t offer change and return but in certain cases these facilities are added too. These kiosks are usually found in busy service centers offering a quick alternate service channel to optimize efficiency.
  3. Utility Payment Kiosk: The utility payment kiosks are usually utilized by utility service providers and installed at their attended and unattended service areas. The utility bill payment kiosks are also common in shopping malls, residential areas and high footfall public areas. These kiosks offer intuitive payment processes with additional features exclusively designed to simplify the customer journey.
  4. Self-Ordering Kiosks: These self-ordering kiosks are utilized by small and medium sized businesses offering multiple services. Furthermore the food-ordering kiosks are also a type of self-ordering kiosk and are very common all across the UAE. Many popular food and restaurant chains, retail stores, and service providers are using self-ordering kiosks to enhance customer experience and to offer an alternate service channel for quick service delivery.
  5. Self-Service Payment Kiosk: These types of kiosks are usually used at high footfall areas, public places for a multitude of different services, for example, the kiosk that you are using at metro stations to top up your NOL card or any other card or the kiosk you use to purchase bus tickets, cinema tickets, and even at entertainment venues are all different example of self-service payment kiosks.
  6. Cash Payment Kiosk: The cash payment kiosks are usually designed to take and hold large quantity of currency bills, it usually offer a more flexible payment method such as ability to get payment in coins as well along with facility to return change in cash and coins. The cash payment kiosks are used by retail businesses, service providers, government and public offices, charities, libraries and various other sectors.
  7. Money Transfer Kiosk: The money transfer kiosks are used by money exchanges, banks and remittance service providers. As in UAE a large number of expats is living who are regularly sending remittances to their home countries, this is why the money transfer kiosks are gaining huge popularity. These kiosks are equipped with specialized KYC tools and security features to comply with government policies and can hold large amount of cash inside them, ensuring a smooth and seamless customer experience.
  8. Government Service Payment Kiosk: The government service payment kiosks are gaining popularity in Dubai, Sharjah, Abu Dhabi and all across the UAE. Different government departments are utilizing these kiosks. These kiosks not just take payments, but has ability to fully integrate in the workflow with additional integrated tools such as Emirates ID scanner, Passport Scanner, Document Scanner/Printer, Barcode/QR Code Scanners, Biometrics and much more. These kiosks are usually custom designed in order to seamlessly integrate with existing government services, workflows and business processes and can offer a multiple different payment methods along with cash payment.

Apart from above all, all different types of vending machines, parking ticket payment machines, and even the ATMs are also the types of cash or bill payment kiosks.

How does Interactive Self-Service Bill Payment Kiosk Works?

Interactive Self-Service Bill Payment Kiosk

What are the Key Benefits of a Bill Payment Kiosk?

Different industries utilizes bill payment kiosk differently for example, a government of public-office might be using a bill payment kiosk which have additional features such as Emirates ID scanner, biometrics, document scanners and printers and multiple payment methods, however, a retail store might be using barcode/QR code scanner, RFID reader, and in some cases digital weighting scale and such features. However, no matter what industry you belongs to, there are certain benefits which are similarly applicable across all industries and applications. Here are some key benefits of a bill payment kiosk, regardless of business’ industry or size.

  1. Easy Accessibility: One of the biggest advantage of bill payment kiosk is that it offers 24/7 access to business services. Easy access and reachability enhance customer experience and raise their satisfaction.
  2. Reduced Wait Time: Whether used in attended service centers or unattended setups, the bill payment kiosks has ability to process payments much quickly, optimizing service delivery process, and reducing customer wait time.
  3. Intuitive User Interface (UI): The bill payment kiosks usually offer multi-lingual and very user-friendly user interface (UI) which can greatly enhance customer experience. On-screen instructions and other intuitive features raise customer satisfaction.
  4. Raise Operational Efficiency: A bill payment kiosk digitalize several processes and make transactions seamless. Which greatly improve operational efficiency and also help reducing the employee workload which lead to better resource management.
  5. Multiple Payment Methods: A bill payment kiosk is a digital system which has ability to integrate multiple payment methods such as cash, coins, credit/debit cards, and digital payment modes, offering more ease, convenience and freedom to customers.
  6. Real-time Processing: A bill payment kiosk software can be integrated with third-party software, tools, databases and central information center of the business. This enables it to process payments in real-time and update all relevant systems automatically, giving instant confirmation.
  7. Privacy and Security: A bill payment kiosk complies with highest industry standards to ensure high level security and privacy. It offer self-service experience and encrypted data communication which raise protection levels and help gaining customer trust.
  8. Business Intelligence Data: The powerful software of bill payment kiosk can provide a wealth of high-value actionable analytical data on customer behavior, market trends, service preference and much more which help business taking informed decisions.

Instant service delivery, easy access, intuitive features and secure transactions make bill payment kiosk an ideal solution for growing business. A bill payment kiosk can offer alternate service channel which can greatly improve the capability to serve more customers, hence reduce the staff requirements. All these features enhance customer experience as well as boot operational efficiency and help businesses scale for growth by maximizing their profitability.

What are the Key Benefits of a Bill Payment Kiosk?

What are the Key Benefits of a Bill Payment Kiosk?

How Bill Payment Kiosk can Elevate Customer Experience?

In the highly dynamic and fast-paced business landscape of UAE businesses located in Dubai, Sharjah, Abu Dhabi and all across the country are very inclined towards adopting modern practices and methodologies and implementing cutting-edge technology to elevate customer experience. The customer experience is one of the most important aspect of the business, as the entire business success heavily depends on customer satisfaction. The bill payment kiosks or self-service payment kiosks are also a step toward elevated customer experience and satisfied customer journey. The payment kiosk machines offer a super user-friendly customer experience and also help businesses enhancing operational performance. Here are some key advantages of bill payment kiosk which help elevating customer experience:

  • Easy Access and Convenience: The biggest appeal of an interactive self-service bill payment kiosk lies in its ability to offer easy access and convenience. These kiosk machines operates 24/7 offering more freedom and letting customer access the services any time they want. Furthermore there is no need to stand in long waiting lines, which usually undermine customer experience.
  • Intuitive and User-Friendly: The bill payment kiosks are built on a smart kiosk management software which has ability to offer intuitive multi-lingual user interfaces (UIs). Furthermore on-screen instruction, access to updated information and direct customer support access offer excellent customer experience and make them more user-friendly.
  • Customer Satisfaction and Loyalty: By offering a friction less and optimized service delivery mechanisms through bill payment kiosks businesses can greatly boost customer satisfaction. Freedom, control and personalization with an intuitive and user-friendly service delivery process the customer happiness can be raised which is a key to customer loyalty and long term success.
  • Enhanced Customer Service: The bill payment kiosks are very reliable, offering most accurate services and information by avoiding almost all different types of human errors. Furthermore the bill payment kiosks also help boosting the performance of the service centers. By serving as an alternate service channel, the staff workload is reduced resulting in improved service quality.
  • Multi-Functionality: The bill payment kiosks are versatile, they comes up with multiple software and hardware based features which are all designed to enhance customer experience by simplifying customer journey. Such as specialized features to instantly scan documents, or access to information, or connecting with support, etc. All these features elevate customer experience.

With the advancements in technology the bill payment kiosk machines are becoming more user-friendly day by day. Businesses are rapidly adopting to self-service bill payment kiosks to streamline their service delivery processes which is completely transforming how businesses and customers are conducting financial transactions.

How Bill Payment Kiosk can Elevate Customer Experience?

How Bill Payment Kiosk can Elevate Customer Experience?

Why the Placement of the Bill Payment Kiosk is Crucial for Success?

The success of the bill payment kiosk depends on the users, if not many users will use it, you won’t be able to leverage its full potential. But most of the businesses doesn’t realized that how crucial it is to place the bill payment kiosk on carefully selected strategic locations. For example, if you place a bill payment kiosk in a resting area at a highway, what do you expect how many people will going to use it? Not many, because despite having large footfall at those areas, the people who are stopping there are just there for refreshment or rest and doesn’t have any attention to make quick payment while traveling between Dubai and Abu Dhabi. However, if you place your bill payment kiosk at the entrance or exit of a shopping mall, the chances are almost everyone will notice them. Hence you should chose the placement of these kiosk machines very carefully. The shopping malls, bus and metro stations, markets, community centers and places with large footfall are ideal to place a bill payment kiosk. If you are placing it in your existing service center, even then the placement matters a lot. For example, if you are placing it at a corner, where it is not as that visible, then the chances are most of the people will end up in queues instead of going for the self-service bill payment kiosk. Ensuring the bill payment kiosk is placed at a well-lit, secure, easily accessible place could greatly increase the chances of success.

Why the Placement of the Bill Payment Kiosk is Crucial for Success?

Why the Placement of the Bill Payment Kiosk is Crucial for Success?

Why “Pay and Go” Bill Payment Kiosks are the Future?

The Pay and Go kiosks is a type of self-service bill payment kiosks, very popular among retail and service sector in UAE. The Pay and Go kiosk not just only offers convenience but it is a great leap towards more customer-centric and efficient customer service. The ease-of-access, intuitiveness, personalized experience, multi-functionality and optimized service delivery not just ensure customer satisfaction but also boost operational performance. The digitalization and automation plays a crucial role along with additional features such as remote management, real-time data updates and flexible integration and countless many more benefits of a customized self-service Pay and Go kiosk. Another reason of the popularity of the Pay and Go kiosks is the fast-paced lifestyle of the country. Quicker access to service, freedom of choice, full control over financial transactions and simplicity offered by Pay and Go bill payment kiosks make them and ideal solution for customer-centric businesses. Businesses can leverage the cost-effectiveness and easier adaptation of the Pay and Go bill payment kiosks to expand their market reach and offer their services for a broader audience base. All the valuable features and advantages offered by Pay and Go kiosk machines are encouraging more businesses to adopt to these solutions to gain great competitive advantage.

Why “Pay and Go” Bill Payment Kiosks are the Future?

Why “Pay and Go” Bill Payment Kiosks are the Future?

Conclusion

The bill payment kiosks are becoming an indispensable need of modern customer-centric businesses. The versatility, multi-functionality, quicker adaptation, and higher customer satisfaction are the major factor contributing to completely reshaping the business landscape of Dubai, Sharjah, Abu Dhabi and broader UAE. Various industries are witnessing huge rise in customer satisfaction and operational performance by implementing Pay and Go bill payment kiosk solutions. Above all these kiosk machines are very cost-efficient with relatively longer lifecycle, low maintenance needs, less operational cost and convenience are making them ideal for many industries. Offering a quicker and more user-friendly service channel can greatly reduce the workload of the service staff, which lead to better and improved staff performance and higher service quality. However, when you are considering to implement a Pay and Go bill payment kiosk, there are certain things that you should consider, such as the features you want to offer, the customer journey optimization, the bill payment kiosks software, the integration and even the placement of the kiosk, all these factors are the main contributes in the success.

In this blog we have covered many aspects of bill payment kiosks and designed this guide to be more understandable for a vast majority of the audience. If you want to learn more about the bill payment kiosks or if you want our help to design and deploy a highly cost-effective tailor-made Pay and Go bill payment kiosk for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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How to Choose a Right Self-Service Payment Kiosk for your Business?

Posted on February 5, 2024 by admin

The self-service payment kiosks have become common these days. A variety of different businesses and service sector is adopting self-service solutions to ensure a smoother and seamless customer journey while leveraging the modern technologies and AI (artificial intelligence) based smart solutions. The service industry is heavily relying upon human resource, but since past few years, businesses have started recognizing the potential of self-service solutions. The self-service payment kiosks is a modern form of interactive kiosks. Retail, food, hospitality, and government sector is rapidly adopting interactive self-service payment kiosks. A self-service payment kiosk not only simplify the payment process but also offers a tons of features which enhance and improve customer experience.

The capabilities of the interactive self-service payment kiosks and sensitive nature of tasks which it can perform makes them more important. Thus it is crucial to choose a right self-service payment kiosk for your business. There are several vendors and suppliers offering a variety of different self-service payment kiosk and such solutions which makes it difficult for the businesses and organizations to choose the right kiosk. In this blog we will discuss how you can chose a right self-service payment kiosk.

How to Choose a Right Self-Service Payment Kiosk for your Business?

How to Choose a Right Self-Service Payment Kiosk for your Business?

What is a Self-Service Payment Kiosk?

A self-service payment kiosks is similar to an ordinary interactive self-service kiosk but with additional features to take bill payment, credit/debit cards, coins and even ability to accept payment via digital payment channels. You can find many examples of self-service payment kiosk around you such as the kiosk at bus and metro stations to recharge your NOL Cards, the kiosk at parking lots to pay parking fees, bill payment kiosks, food & good vending machines and many more. Businesses, private organizations and government sector is actively implementing self-service payment kiosks to enhance their customers’ experience and to leverage the extraordinary benefits of digitalization and automation.

One of the biggest advantage of a self-service payment kiosk is that it makes services more accessible, and it allow businesses and organizations to use their resources in something more productive and important while ensuring their customers will have a great experience and easy access to their services via interactive self-service kiosks. The interactive self-service payment kiosks can operate 24/7 which make them more accessible. Furthermore the businesses and organizations can greatly increase their reach to targeted markets, as deploying and managing interactive self-service payment kiosk is much more convenient and cost-effective then opening up new branches and offices.

What is a Self-Service Payment Kiosk?

What is a Self-Service Payment Kiosk?

Factors to Consider When Choosing a Self-Service Payment Kiosk

Different businesses have different needs, they offer different kind of services. Even in a similar industry different businesses tend to offer different user experience, and this is something that makes them unique and could also gain them competitive advantage. However, when it comes to deploy a self-service payment kiosk, there are several factors that are important to consider such as:

  • User Experience and User Interface
  • Security and Data Protection Features
  • Integration with Existing Systems
  • Administration and Reporting
  • Customization
  • Support and Maintenance
  • Compliance

The self-service solutions are becoming more popular both businesses and customers are praising them for the level of convenience and control these solutions offers. The traditional service methods are gradually losing their importance, people are becoming more tech savvy, especially in a region like UAE where the technology and internet is widely available to all. Businesses in Dubai, Sharjah, Abu Dhabi and in other emirates are proactively seeking ways to leverage digitalization and modernization for their growth and customer excellence. Same is the case with the self-service payment kiosks, if you want to get full benefits of the technology you must make sure you are choosing the right kiosk, which means you are choosing the right features and technical specs which match with your specific business needs.

Factors to Consider When Choosing a Self-Service Payment Kiosk

Factors to Consider When Choosing a Self-Service Payment Kiosk

Choosing a Right Self-Service Payment Kiosk: User Experience and User Interface

The user experience (UX) and user interface (UI) are one of the most important and crucial factor to consider when deploying a self-service payment kiosk. The user experience will determine the level of customer satisfaction and the customer satisfaction is the direct measure of the success of you self-service payment kiosk. Therefore it is extremely important to carefully thought about these two aspects and define your goals. The UI or user interface is the touch point where your customers will interact with the self-service payment kiosk system. It will be a touch screen which will be running a software, allowing users to interact with the system and perform several tasks.

As in UAE a large population consists of expats form several different countries, so having a multi-lingual user interface (UI) could be a great help for the users and it can tremendously enhance customer experience. Furthermore the on-screen instructions and even audio guides can be added to elevate customer satisfaction. A better optimized user interface enable users to easily navigate through different features and perform the payment tasks. The multi-lingual UIs, guidance well-crafted navigational structure can be very helpful in improving customer experience and raising customer satisfaction.

Choosing a Right Self-Service Payment Kiosk: User Experience and User Interface

Choosing a Right Self-Service Payment Kiosk: User Experience and User Interface

Choosing a Right Self-Service Payment Kiosk: Security and Data Protection Features

Security and Data Protection have paramount importance, whether it is your Self-Service Payment kiosk or an online portal, whenever the customers are required to make payments, which means sharing sensitive information, the biggest concerns of the customers is the security and data protection. A self-service payment kiosk can offer multiple payment methods including:

  • Payment via Credit/Debit Card
  • Cash Deposit or Currency Bills (Coins and Cash Return Features)
  • Online Payment Gateways
  • Contactless Payment
  • Digital Payment Methods such as Google Pay, Apple Pay, etc.

The customers can pay using multiple methods, hence it is crucial to ensure that whatever payment mode you are offering your self-service payment kiosk is equipped with adequate security features. Such as anti-spam protection, anti-theft features, secure and encrypted data communication, etc. Along with these security features you should also make sure that the user data you are capturing from the customers is also well-preserved, protected and stored with great care. You can also setup multiple backups for your data in your cloud hosting or in your on-premises servers. There are several network security and server side security application which will add more layers of protection for customer’s sensitive data. It is important that you work on the security and data protection features thoroughly to gain your customer’s trust and satisfaction.

Choosing a Right Self-Service Payment Kiosk: Security and Data Protection Features

Choosing a Right Self-Service Payment Kiosk: Security and Data Protection Features

Choosing a Right Self-Service Payment Kiosk: Integration with Existing Systems

Integration is one of the most important factor while implementing a new software-based solution. In case of interactive self-service payment kiosk, since there are several workflows that involves, you are not just taking payments, you are also offering services which could be managed by different teams, and even departments. Hence an inter-connected network and synchronized communication is a key to robust and seamless operation. This can only be achieved by enabling integration or third-party system integration. Both terms means the same. The integration or third-party integration allow a system/software to interact with other systems, software and databases to synchronize data in real-time.

For example, you are offering a service, the customer comes in, make a payment for the renewal of the subscription via interactive self-service payment kiosk. The protocols suggests that the customer should immediately receive the confirmation SMS, and email with the payment details and receipt and the customer portal and mobile app should immediately reflect the payment. All these tasks are traditionally managed by different systems, hence a communication is enabled between all these system so the interactive self-service payment kiosk can notify each system automatically to complete the workflow and this can be done in a completely autonomous way, without requiring any input from staff which usually cause delays. That is why the third-party system integration is a must have feature for self-service payment kiosk.

Choosing a Right Self-Service Payment Kiosk: Integration with Existing Systems

Choosing a Right Self-Service Payment Kiosk: Integration with Existing Systems

Choosing a Right Self-Service Payment Kiosk: Administration and Reporting

I am working in tech industry for past 10 years, the one thing that I noticed a lot is that most of the time when businesses are seeking to design or deploy a ready-made system all of their focus is on the frontend of the system. Businesses mostly undermine the importance of the backend/back-office or administration dashboard which is basically the control and command center of a system or solution. It is important to understand how the administration and management has to be done to achieve maximum productivity and higher performance. The administration panel or dashboard of a self-service payment kiosk is simply a kiosk management software. This is usually a server side application manages and control all connected self-service payment kiosk.

A standard kiosk management software comes with dashboards and control panels, which allow businesses to create workflows aligned with their internal processes, update and manage information on the user interface of the self-service payment kiosk, and it allow them to perform many other tasks. Furthermore there are tools to collect and analyze system usage, statistical and analytical data which help producing valuable business intelligence. The data collected can be extracted in forms of reports, hence it is crucial to understand what data you want to capture, in what form and format and what way you want to generate the reports to ensure they can be used effectively in decision making process. Hence it is important to consider the features and tools for administration and reporting.

Choosing a Right Self-Service Payment Kiosk: Administration and Reporting

Choosing a Right Self-Service Payment Kiosk: Administration and Reporting

Choosing a Right Self-Service Payment Kiosk: Customization

Now a days businesses all over the UAE are realizing the importance of customization. The market studies are suggesting that businesses are becoming more inclined towards the custom software development, rather than preferring off-the-shelf or ready-made solutions. The customization is one of the most important feature considering the rapidly evolving market landscape. It will allow you to incorporate your unique and very specific needs, customized branding and much more. Now a days, the technology is evolving rapidly, and in fact the overall markets and customer trends could be much unpredicted. Which sometime demand customization to align with the new needs. There are two types of customization, one is the application level, which means your internal team, and vendor or any outsourcing partner take your software or application and make changes to its core with programing and coding. Then there is a minor type of customization which means to have onboard features and tools which allow you to modify the processes, workflows, content, and overall working of the software application that you are using.

For example, in case of self-service payment kiosk you can enable Emirates ID based authentication for certain customers and for others you can set QR Code scanning to identify them. Similarly right now you might not have a reward program, in future you want to integrate it or maybe you wish to collect customer feedback at the end of the transaction, etc. Therefore it is important to have a self-service payment kiosk that support with your customization needs and will remain compatible with your future needs.

Choosing a Right Self-Service Payment Kiosk: Customization

Choosing a Right Self-Service Payment Kiosk: Customization

Choosing a Right Self-Service Payment Kiosk: Support and Maintenance

For any system or solution a business must require good support and maintenance. There are several great products available in the market, but the vendors or distributors doesn’t offer good support to businesses which sometimes could cause unimaginable setbacks and interruptions. Such scenarios can immediately impact your customer experience and could be very disruptive for the operations. Thus having a great support and maintenance services is a must. Whenever you are choosing a vendor for your customized or off-the-shelf self-service payment kiosk, you must enquire for their maintenance and support services. Usually the interactive kiosks are very rigid and have high-endurance, however, it is crucial to have a great AMC and SLA to prevent off-times. It is always good to contact some of the existing customers of your vendor and enquire them about their services.

You should also carefully study the annual maintenance contracts (AMC) and service level agreements (SLA) to ensure you will be getting a great after-sale support and maintenance service from the vendor. The availability of the parts and response time is important too. If your interactive self-service payment kiosk will go offline or have functional problems, it will affect your customer experience and you could lose valuable sales. In long term your relationships with customers will also get impacted, so it is crucial to have a great support and maintenance service when choosing a self-service payment kiosk vendor.

Choosing a Right Self-Service Payment Kiosk: Support and Maintenance

Choosing a Right Self-Service Payment Kiosk: Support and Maintenance

Choosing a Right Self-Service Payment Kiosk: Compliance

Adhering to industry-specific and local regulations is not just a legal obligation but it is absolutely essential to gain your customer’s trust and ensure their satisfaction. Especially when you are collecting payments or allowing your customers to make transactional tasks form your self-service payment kiosk it is more important to ensure you are meeting each standard and complying with local and government’s regulations. These regulations and industry standards could vary from the prospective of the application and the place of deployment. For example, if you are only offering credit/debit card payment, then you doesn’t required ATM grade kiosk body/frame, but if you are collecting cash then you must require a strong kiosk body with anti-theft features and you must also take certain certifications and approvals (if needed).

However, if you are placing a self-service interactive kiosk in a shopping mall, where there are security cameras everywhere, the security guards are available all the time, then you might not need as many physical traits to make it strong and fool proof. However, if you are installing your self-service payment kiosk on a high-way, or in a remote place, and in outdoor, then you cannot use the same kiosk, you must have to make sure your kiosk body/frame is strong enough and meet all the standards, you must add anti-theft features and CCTV security cameras to gain customer’s trust.

Choosing a Right Self-Service Payment Kiosk: Compliance

Choosing a Right Self-Service Payment Kiosk: Compliance

Conclusion

Choosing a right self-service payment kiosk for your business is not a matter of using the right specs, but it is a strategic decision which could have huge impact on customer experience and customer satisfaction. Thus this decision requires a thorough study of several factors and then based upon your exclusive business needs you should chose all the right features for your self-service payment kiosks. A self-service payment kiosk doesn’t only impact the customer experience but it is capable of effectively improving the performance and increasing operational effectiveness. In this blog we have discussed several important factors which a business must consider to ensure they are choosing the best solution.

As every business have different needs, priorities and goals, therefore all these factors should be analyzed carefully to ensure that all your business needs are met effectively. I hope this blog will be very helpful. If you still need some help or if you want to highlight any other important aspect which I haven’t covered in this blog, please feel free to get in touch with us through the below comment box or you can also contact us through our Contact Us page. If you need our help to assist you with your self-service payment kiosk project, please feel free to get in touch with us.

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How to Design a Customized HR Self-Service Kiosk?

Posted on February 1, 2024 by admin

Businesses are always seeking ways to improve their HR operations. For that several tools and technologies are used, a HR self-service kiosk is one of the most modern technological solution to boost HR efficiency. A high-performing HR department not only ensure employee satisfaction and higher retention, but it also guarantee superior operational performance and higher profitability. Over the past decade the HR technologies have evolved massively, the HR kiosks and other self-service HR solutions are have revolutionized the HR services and operations. The HR managers are well-aware of the fact that the HR team has to deal with repetitive tasks on daily bases involving daily employee requests. All this can take most of the time of the team, on top of that a lot of documents are processed on daily bases adding up to the cost of printing documents and managing the records manually. Implementing a self-service solution could greatly improve employee experience and reduce HR cost while significantly enhancing HR performance and efficiency. The HR kiosks are one of the most effective type of self-service channel to offer HR services. In this blog we will discuss how customized HR self-service kiosks can be designed to align with your exclusive business needs to maximize the impact.

How to Design a Customized HR Self-Service Kiosk?

How to Design a Customized HR Self-Service Kiosk?

What is an HR Self-Service Kiosk?

An HR self-service kiosk is a computer terminal which is equipped with specialized features to facilitate delivering HR services with an intuitive self-service experience. The HR self-service kiosk offers excellent employee experience and can greatly boost HR performance. A standard HR self-service kiosk can have document scanner, printer, facial recognition, biometrics, Emirates ID reader, RFID card reader, interactive touch screen, intuitive user interface and a smart backend management software. The HR self-service kiosks can be deployed in both attended and unattended service centers. The HR team can have them in the HR offices as an alternate service channel to distribute the workload of the HR team and it can also be deployed at remote location to make HR services more accessible for the employees. In either case the businesses have two options, the off-the-shelf HR kiosk or the customized HR self-service kiosk. Now a days, businesses are turning toward customized solutions, due to their capabilities to deliver exclusive features, higher adoptability, flexible integration and much higher ROI.

What is an HR Self-Service Kiosk?

What is an HR Self-Service Kiosk?

Designing a Customized HR Self-Service Kiosk

Before we step into the process, it is important to understand that a standard HR Self-Service kiosk has two distinct part one is the software and the other is the hardware. The primary objective of customization is to have all the hardware and software features that a business needs. Hence the customization is done to fully align a solution to the unique and exclusive business needs. Furthermore the customization also help businesses save cost, instead of paying reoccurring fees and subscription charges, businesses can pay upfront and get a proprietary application. Here are some important aspect of customizing a HR self-service kiosk which will help you design a high-performing and impactful solution for your business needs.

Understanding the Business Needs and Set Clear Objectives

Any good projects starts with requirement gathering phase. This is one of the most important step of a customized project. If you are aiming to design a customized HR self-service kiosk you should involve all stockholders including users/employees, HR team, HR managers, experts/consultants, higher management and the vendor who will be developing the solution for you. Once you have everyone onboard, you need to identify some crucial processes and challenges which are hindering your HR’s performance, such as:

  1. What are the most common tasks the HR team is engaged with on daily bases?
  2. What are the most time-consuming HR tasks?
  3. What are the most repetitive tasks your HR team has to perform on daily bases?
  4. What are the most important tasks that can generate high value in HR’s function?
  5. How you can utilize the HR Kiosk to streamline any of the above task to boost efficiency?
  6. What are the most common challenges your employees are facing while dealing with the HR, such as long wait time, difficulty in accessing information, etc.
  7. How you can utilize the HR kiosk to enhance employee experience?
  8. How you can utilize the HR kiosks to increase HR accessibility?

These are just generic questions, you can engage all relevant stakeholders and ask them about their experience to identify the common challenges which are undermining employee experience or hindering your HR team’s performance. This will help you set up clear goals and objectives for your customized HR self-service kiosk.

Understanding the Business Needs and Set Clear Objectives

Understanding the Business Needs and Set Clear Objectives

Incorporate your Organizational Culture and Local Contexts

Incorporating your organizational culture and tailoring to local contexts could greatly improve the efficiency and efficacy of your customized HR self-service kiosk. This aspect is often overlooked, however, this is one of the most important emotional aspect of your solution. As businesses in Dubai, Sharjah, Abu Dhabi and all around the UAE are well aware of the fact that most of the workforce comprises of expats from various countries, regions and ethnicities. Especially when you are designing a system for a wider audience you should consider all these aspects. You can easily cater to a large variety of employees by simply adding up more languages to your customized HR self-service kiosk. Furthermore you should also consider of the fact that your HR self-service kiosk will be used by all types and levels of the employees on a wider spectrum including white color, blue color, senior management and everyone else. This means that your customized HR self-service kiosk should be capable of delivering a satisfactory experience to all employees regardless of their computer literacy, job designation or language preference. There is no need to reinvent the wheel, keep the system and processes aligned with your existing organizational culture to make them familiar for the employees. These features will definitely raise employee satisfaction.

Incorporate your Organizational Culture and Local Contexts

Incorporate your Organizational Culture and Local Contexts

Enlist and Define the Features of Your Customized HR Self-Service Kiosk

This is one of the most important step in designing your customized HR self-service kiosk. You should enlist and define all the features that you want in your HR self-service kiosk. For example, enlist all the services that you want to offer through your HR self-service kiosk. Such as:

  1. Employee Information: Instant access to employee information, personal details, family/spouse details, dependent visa details, work schedules, and much more.
  2. Leaves Forms and Applications: Allowing employee to submit and track a leave request through the HR kiosk. Enabling several application forms to streamline HR processes.
  3. Payroll and Compensations: Enabling the employee to easily access their salary and benefits details along with any other compensation or financial information.
  4. Document Printing and Submission: The onboard document printer and scanner allowing employees to print important documents or scan to submit updated documents.
  5. Internal Job Portals: Enabling employees to keep track on internal job openings and also offering them to apply for the position through the HR self-service kiosk.
  6. Secure Login and Authentication: Enabling employee to login to the kiosk using their RFID enabled job ID, QR Code, OTP verification, username & password, Emirates ID scan, etc.

These are some of the most common features business in Dubai, Sharjah, Abu Dhabi and all around the UAE are offering. These features depends on business needs and the challenges they face. You can also classify features in two categories such as essential and advanced, you can start with offering essential features and later on improve employee experience by incorporating advanced features such as AI ChatBot, Access to IT/HR Team, HR appointment booking, and much more.

Enlist and Define the Features of Your Customized HR Self-Service Kiosk

Enlist and Define the Features of Your Customized HR Self-Service Kiosk

Prepare a Scope of the Project Document

The scope of the project document is a simple technical document which is majorly used to define the working of a software based project. When you are designing a customized HR self-service kiosk you should consider preparing the scope of the project document. As this document will enlist and explain all functionalities and technical details for the project. It is a more technical translation of your requirements and the scope of the project document is used to outline the objectives, deliverables, constraints, and boundaries of the project. The scope of the project document serves as a roadmap and provides a very specific and clear understanding of what the project will accomplish. Furthermore the acceptance criteria, platform requirements and technical specifications are also listed in this document. As at this stage while you are preparing the scope of the project document the project is still on paper, so you must engage a technical team to help you prepare a comprehensive scope document. It is important to engage the third-party vendor or software development partner at this stage as the resource planning, technical specifications, software stack, platform limitations and such details should be worked by the technical team who will be developing the project. It is better to involve all stakeholders at this stage and take feedbacks multiple time to refine your scope of the project document.

Prepare a Scope of the Project Document

Prepare a Scope of the Project Document

Choose the Right Vendor for your Customized HR Self-Service Kiosk

Whenever a business decides to design a customized software, application or solution they biggest challenge they face is to how to choose the right vendor. Same is the case with the customized HR self-service kiosk. Here in UAE there are hundreds of vendors available which could make things more confusing for the project managers. Here are a few simple steps which will help you selecting the right vendor for your customized HR self-service kiosk:

  • Market Research: Start searching for vendors in the market who are expert in HR self-service kiosk or HR solutions. You can start with Google, make a list of top 5 websites, and try to add more to this list by asking colleagues, friends and business partners.
  • Evaluate Vendor Experience: Now that you have a list of at least 8 to 10 vendors, it is time to evaluate them on the bases of relevant experience. You can contact vendors and ask them about their previous projects related to your requirements and refine the list.
  • Share Your Requirements: Share your customized HR self-service kiosk requirements including features, technology stack, platforms, integration needs, system implementation policy, and most importantly your budgetary limitations and expected deadline.
  • Request Proposal: Ask all vendors from your list to submit their proposals and quotes on the bases of your requirements and time limitation. Once you go the proposals it is easier to find the suitable vendor for your customized HR self-service kiosk project.
  • Compare Vendors: Compare all vendors on the bases of their price, technical details of their proposal, cross-check the references they provided, compare their portfolios and specifically experience in the relevant solutions, maintenance and support policy, AMCs, SLAs, etc.
  • Sign the Agreement: Once you are satisfied with above mentioned comparisons, you should visit the vendor’s facility and sign the contract. You should also carefully compare and negotiate the agreements and contract to ensure you are getting most out of it and your rights are protected.

If you will follow the above steps you can work systematically to identify the best vendor for your customized HR self-service kiosk project which guarantees a great outcome.

Choose the Right Vendor for your Customized HR Self-Service Kiosk

Choose the Right Vendor for your Customized HR Self-Service Kiosk

UAT and Launch of Customized HR Self-Service Kiosk

Once your customized HR self-service kiosk system is developed, it is time to perform through testing before going for a full-launch. The UAT or user acceptance test is a key to success of any digital solutions. However, the testing could be done in multiple steps, starting with functionality testing, this testing involves testing out the system in a way to ensure all the features are fully developed and functional. It will help you to understand if all the functions are working as you wanted them to work or not. Furthermore it will also test the system technically and will help you rectifying the bugs and errors. Then you should form a closed user group involving key stakeholders, project owners, a chunk of end-users and the IT or management team who will be managing the system at your organization. The next phase is the soft-launch where you select a slightly wider and diverse user group ranging all different user sets and let them test the system thoroughly. It is extremely important that you take feedbacks of the users at all stages, do the revisions if necessary and retest the system. Once satisfied with all these testing phases, you can go on with full-fledge launch where the entire organization starts using your customized HR self-service kiosk. It is important to incorporate a feedback mechanisms in the system to keep taking user feedbacks. It will help you further refining the HR self-service kiosk efficiency and efficacy. The testing and feedback is a great way to optimize the performance and impact of your customized HR self-service kiosk.

UAT and Launch of Customized HR Self-Service Kiosk

UAT and Launch of Customized HR Self-Service Kiosk

Conclusion

In this fast-paced market landscape it is crucial for businesses to remain competitive and innovative. Any business’s strength lies in the strength of its team, the employees. Happy and satisfied employees tend to perform well and high-performing teams generate more value and increase a business’s profitability while strengthening its growth and brand perception. The HR department or team is the key player when it comes to employee satisfaction, retention and performance. The technology is completely revolutionizing everything whether it is personal or our work life. The HR practices, methodologies and technologies have also evolved greatly. Now a days’ businesses and organizations are using a variety of HR management tools to enhance HR performance. However, there are certain challenges which every HR team had to deal with, such as daily footfall, repetitive work, time consuming paperwork and manual tasks, and various other inefficient processes which are not only hindering HR performance but also undermining employee experience. A HR self-service kiosk is a full package that can help both the HR team and the employees to overcome several HR related challenges. Businesses are now realizing the superior impact and efficiency of customized solutions. Therefore businesses in Dubai, Sharjah, Abu Dhabi and other regions of UAE are also leaning toward customized HR self-service kiosks instead of readymade solutions.

In this blog we have elaborated the designing processes of a customized HR self-service kiosk. If you will consider following the above mentioned steps while designing a customized HR self-service kiosk, you would be able to systematically design a high-performance HR kiosk solution. If you want to learn more about the subject or if you need our help in designing a customized HR self-service kiosk for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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How Payment Kiosks and Secure Transactions are Improving Customer Experience

Posted on January 30, 2024 by admin

Businesses are on a continuous quest to improving customer experience and achieving service excellence. For that businesses often rely on technology and innovation. The technology is deeply rooted to our modern day societies. Especially if you are living in Dubai, Sharjah, Abu Dhabi or any other region of UAE you must be aware of the interactive self-service kiosks. These kiosks are popping up everywhere and both businesses and customers are embracing this remarkable technology. The interactive self-service kiosks are known for their ability to streamline processes and increasing customer satisfaction through their integrated solutions and intuitive user interfaces. A payment kiosk is also a type of interactive self-service kiosk, the only difference is that it has additional features to enable secure transactions and various other features to facilitate transactional interactions via self-service experience. Contact-less payment or unattended payment are the most crucial areas of focus for businesses and organizations. In this blog we will discuss how payment kiosks and secure transactions can greatly enhance customer experience and operational efficiency which are the two essential ingredients of long-term success.

How Payment Kiosks and Secure Transactions are Improving Customer Experience

How Payment Kiosks and Secure Transactions are Improving Customer Experience

What is a Payment Kiosk?

A payment kiosk is a self-service computer terminal with an interactive user interface (UI) and ability to take payment via cash or credit/debit card. The modern day payment kiosks offer several flexible methods to make payment such as credit/debit cards, cash, digital payments, payment gateways, POS integration, biometrics scanner, Emirates ID scanners, and much more. The interactive self-service payment kiosks can be classified in two classes based on their deployment, the indoor payment kiosk and the outdoor payment kiosk. As the name suggest the indoor payment kiosks are used in indoor such as offices, shopping malls, mass transit stations, airports, educational institutions, healthcare sector, public offices, government service centers, etc. Whereas the outdoor payment kiosks are widely used for utility payments, in ports, warehouses, parks and entertainment venues, parking lots and such places. A payment kiosk is integrated with central information center and can offer a variety of services and access to information. Ability to offer multi-lingual user interfaces make them more customer friendly and enable businesses to use them in both attended and unattended service centers.

What is a Payment Kiosk?

What is a Payment Kiosk?

What is the meaning of Secure Transactions?

When it comes to secure transactions, it doesn’t mean the mortgage or car loan, but in the context of payment kiosk the secure transactions means a digitally well-protected and secure mode of payment. This means that the customers or users utilizes a digital medium such as interactive self-service payment kiosk and make payment by their credit/debit card and can provide their personal and financial information with full confidence and trust. In interactive self-service payment kiosk machines the secure transactions are done by utilizing  various digital methodologies such as encrypted data communication between the terminal (payment kiosk machine) and the server (where the customer data has to be updated). Businesses can also use two-factor authentication by sending confirmation OTP via SMS or email as well as by authenticating the customer’s identity via secure login process or simple Emirates ID scan or biometric. There are many ways to make transactions secure, several security layers at software and hardware levels are added to prevent exploitation and data leak. With all these security layers and protective features businesses are able to offer secure transactions.

What is the meaning of Secure Transactions?

What is the meaning of Secure Transactions?

How Businesses can Enhance Customer Experience with Payment Kiosk Machines?

Businesses can greatly improve customer experience and increase satisfaction by offering them their desired services in the most convenient way possible while utilizing the innovative features of an interactive self-service payment kiosk machine and secure transactions. The customer experience is often used in broader context, and it refers to the perception a customer has of a business. Every interaction counts, and offers an opportunity to increase customer satisfaction, and strengthen the bond between your brand and your customer. Here are some key advantages which help businesses improving customer experience and increasing customer satisfaction:

Payment Kiosk Machine Offers Intuitive User Interface

The user interface of any software application plays vital role in customer experience. Here in Dubai, Sharjah, Abu Dhabi and all around the UAE there is a large population of expats is living and the country is also hosting millions of tourists and visitors throughout the year. Which is why having a multi-lingual user interface (UI) with multiple popular languages to facilitate a diverse range of customers and offering them more convenience and comfort. Furthermore, aligning the user interface (UI) with the touch screens will enable customers to easily perform their tasks. Adding on-screen instructions and guides will make customer journey seamless. Furthermore integrating several hardware devices also enable customers to quickly perform complex and lengthy tasks. Businesses can also include knowledgebase and customer support details to let customers instantly reach out to customer support centers via VoIP or live chats, etc. All these features help enhancing customer experience and raise customer satisfaction.

Payment Kiosk Machine Offers Intuitive User Interface

Payment Kiosk Machine Offers Intuitive User Interface

Payment Kiosk Machine Offer More Convenience and Control

The interactive self-service payment kiosk machines can operate 24/7 hence businesses can offer access to their services and support 24/7. Unlike traditional customer service centers who have limited timing and require customers to sign-in queues and long waiting lines, a payment kiosk machine offers instant access to the service and there is no time restriction. Business install self-service payment kiosk machines at key strategic locations, such as at shopping malls, in markets, or even on remote locations where there is no customer service center. Hence customers can conveniently visit any payment kiosk at any time of the day and get access to the services or make payments and acquire information. Furthermore businesses can offer more control to customer over their interaction through payment kiosks. Customers can chose whatever service they want, they can make payments easily, they can look-up for more services and they can spend as much time as they want without having any pressure. All these features lift up customer experience and streamline customer journey.

Payment Kiosk Machine Offer More Convenience and Control

Payment Kiosk Machine Offer More Convenience and Control

Interactive Payment Kiosk Offer Secure Transactions

The payment kiosk machines allow customers to input their data, information and documents by themselves hence there is no worry of disclosing confidential information to the service agent. These kiosk machines comes with a very sophisticated payment kiosk software which encrypts user data and information. These encrypted information and data are sent to a secure server where algorithms perform all the tasks and complete the transaction. Furthermore businesses can also add CCTV Cameras, anti-theft features and currency validators to make user experience more protective. Since all the payments are authenticated electronically, the customer details are also updated instantly. The customers instantly receive confirmation email or SMS and the same is reflected simultaneously in customer portals. All these features make transaction secure and protected. Gaining customer trust is crucial for customer experience and offering secure transactions is a great way to do that.

Interactive Payment Kiosk Offer Secure Transactions

Interactive Payment Kiosk Offer Secure Transactions

Payment Kiosk Machines Has Multi-Function Capabilities

The interactive payment kiosks are very dynamic and can offer a multitude of functionalities. This not only limit their application to a specific industry but also help businesses adding useful features to enhance customer experience. Instead of just collecting revenue businesses can offer full access to customer portal and dashboard through these kiosks, allowing them to update the information, subscriptions, plans or services at their own. The advanced payment kiosk machines comes with document scanning and printing ability along with additional features such as Emirates ID scanner, QR Code, Biometrics, secure log-in and access to customer portal, and several other hardware and software features. All these features are designed to protect customer data, payments, and information. These features are very helpful for various service-based industries. These multi-function capabilities of payment kiosk can significantly improve customer experience and streamline customer journey.

Payment Kiosk Machines Has Multi-Function Capabilities

Payment Kiosk Machines Has Multi-Function Capabilities

Payment Kiosk Compatibility with Emerging Technologies

The interactive self-service payment kiosks are made up on a very flexible technology framework which enables them to easily integrate with other technology platforms and applications. In the modern business landscape, where digitalization has become absolutely essential, the ability to integrate with other software, tools, databases, central information center and other emerging technologies is vital for the success. The payment kiosk machine comes with a very powerful server software or kiosk management system. This kiosk software allow payment kiosk to interact with other systems and databases making adaptation very easy. As the AI (artificial intelligence), virtual chatbots, facial recognition, and various other technologies are rapidly emerging and becoming main stream, it is crucial to acknowledge their importance. The payment kiosk machines can easily be integrated with such high-end and other emerging technologies via secure APIs and various unconventional methods which not only improve internal business processes but also help enhancing customer experience.

Payment Kiosk Compatibility with Emerging Technologies

Payment Kiosk Compatibility with Emerging Technologies

Payment Kiosks Offers Great Customization and Scalability

The technology is evolving on a rapid pace, it is important to keep up with the industry trends and emerging customer needs. A payment kiosk machine is a future-ready solution which not only help you drive performance and efficiency but also raise your capability to deal with emerging future challenges. For that the payment kiosk machines offer a highly customizable software solution. Businesses doesn’t have to rely on commercial off-the-shelf solutions but they can fully tailor-made their payment kiosk machine and system as per their unique business requirements and needs. That is not all, the payment kiosk machines can easily be upgraded and updated with nominal cost. This can be very helpful for businesses who are operating in a competitive markets, where the industry trends and customer demands could change rapidly. Furthermore one the payment kiosk system is in place, businesses can easily add more features, services and information to the system. The payment kiosk machines comes with a centralized management dashboard that allow business to remotely manage these kiosks. Thus the payment kiosk not only improve customer experience but also several internal business processes.

Payment Kiosks Offers Great Customization and Scalability

Payment Kiosks Offers Great Customization and Scalability

Conclusion

The adaptation to interactive self-service payment kiosk and secure transactions could be a big transformative leap towards customer service excellence. The payment kiosks not only streamline customer journey but also offer digitalization which drives automation and boost operational performance. Customer satisfaction and operational efficiency are the two most essential ingredients for a long-term sustainable success. The rapid adaptation of interactive self-service payment kiosks and secure transactions is an evidence of its ability to elevate operational performance and customer satisfaction. The security, protection, personalized experience, freedom and control these payment kiosks can offer are unmatched in any other customer service solution. Furthermore businesses can integrate payment kiosk machine with other internal systems, tools, databases and central information system which unlock a spectrum of advantages and innovation. Interactive self-service payment kiosk machines can be a game changer for businesses operating in highly competitive markets such as in Dubai, Sharjah, Abu Dhabi and other regions of UAE.

In this blog we have discussed how payment kiosks and secure transactions can help businesses improving customer experience and boosting their operational efficiency. If you want to learn more about the subject or if you want our help to design a bespoke self-service payment kiosk solution for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Posted in Payment Kiosk Machine, Self Service Kiosk | Leave a comment

Modern Technologies to Make Your Exhibition Booth Stand Out

Posted on January 24, 2024 by admin

The Dubai, Sharjah, Abu Dhabi and other regions of UAE are considered to be a gateway between east and west. This makes UAE a trade and business hub and companies from all over the world try to have presence in the country not only to cater the needs of the wealthy consumer base of the local market, but also to gain easy access to other regional markets such as Middle East, Africa, Asia and Europe. This attracts a lot of visitors. Dubai, Sharjah, Abu Dhabi and other emirates are home of some of the world’s largest exhibitions and tradeshows. The UAE is considered to be most attractive destination for foreign investment with its business-friendly government initiatives and policies. This also make UAE one of the most competitive business landscape in the world. The UAE’s reputation as a favorable business hub and unmatched government support attracts a lot of attention from global audience. That is why participating in exhibitions and tradeshows can provide your business with a great opportunity to grow and connect with high-quality attendee base. However, such tradeshows and exhibitions are always very crowded, in order to stand out of the crowd you must have to make your exhibition stand exceptionally unique and attractive. In this blog we will discuss how leveraging modern technologies can help you make your exhibition booth stand out.

Modern Technologies to Make Your Exhibition Booth Stand Out

Modern Technologies to Make Your Exhibition Booth Stand Out

Trending Modern Technologies for Exhibition Booths and Stands

Businesses and organizations in Dubai and all around the UAE are famous for pioneering technology-driven industry trends and adopting to modern technologies. The exhibitions and tradeshows have also evolved over the time, with technology predominantly driving the latest trends in the industry. Traditionally it is very challenging with static booths and stands to capture audience’s attentions. Businesses and exhibitors needs a more modern approach to attract event-goers to their exhibition stands and booths. In this blog we will list a few modern technologies that can make your exhibition booth stand out of the crowd and will help you attracting more audience to your stands.

Modern Technologies for Exhibition Booths: Digital Signage

The digital signage displays are a great tool to capture attentions of event-goers, especially in the crowded exhibitions and tradeshows. If you are living in Dubai, Sharjah, Abu Dhabi or anywhere else in the UAE you must have seen several digital signage at many places, for a variety of different purposes. However, one this is common among them all is that these flashy screens can easily be noticed when you are passing by. That is why businesses should leverage the digital signage. Businesses can run multi-media content, updated information and dynamic visuals which are excellent at attracting people to your booth. Displaying product promotions, adverts, and special offers can quickly grab the attentions of your audience and help increasing the footfall to your exhibition booth. Furthermore businesses can also utilize video walls and various digital signage to help visitors navigate through their booth. The digital signage and video walls are great tools for exhibitors.

Modern Technologies for Exhibition Booths: Digital Signage

Modern Technologies for Exhibition Booths: Digital Signage

Modern Technologies for Exhibition Booths: Interactive Kiosks

Interactive kiosks, touch screens and self-service technologies not only attract audience but also help businesses cater to more visitors. The interactive kiosks, touch screens and self-service technology is a great way to increase engagements and encourage more event goers to interact with your brand. Businesses can provide details about their products, services, business, and special offers and much more in a very intuitive and engaging way using interactive kiosks. These interactive kiosks can also be used for self-service and allow visitors to navigate to specific information or to sign-up or register using self-registration user interfaces. You can also provide features to directly download your brochures, catalogues and any other marketing material directly to your visitors’ smartphone or tablet using interactive kiosks. The interactive kiosks not only provide information or registration but also make deliver a memorable experience and help building strong connection with its intuitive self-service experience.

Modern Technologies for Exhibition Booths: Interactive Kiosks

Modern Technologies for Exhibition Booths: Interactive Kiosks

Modern Technologies for Exhibition Booths: VR and AR

The VR stands for virtual reality and the AR stands for augmented reality, both are some of the most impactful and emerging technologies. The VR and AR are revolutionizing many industries and both are excellent on presenting your products and services in a more memorable and impactful way. The event goers tend to remember such experiences for long comparing to a traditional experience at any exhibition booth. The virtual reality (VR) and augmented reality (AR) not only help you enhance visitor experience but can also help you attaining a great competitive advantage and can make your booth the center of attention while attracting huge footfall to your exhibition booth. The exhibitors can use VR and AR to demonstrate their products and services, giving virtual tour of their products and even interactive features can greatly enhance visitor experience. The virtual reality (VR) and augmented reality (AR) comes with ability to customize according to exhibitor’s needs and specifications, making it more impactful.

Modern Technologies for Exhibition Booths: VR and AR

Modern Technologies for Exhibition Booths: VR and AR

Modern Technologies for Exhibition Booths: Beacon, RFID and NFC

Businesses can use Beacon technology to attract visitors, the Beacon device will keep sending signals which can be picked by the attendees’ smartphone or tablet, then the Beacon instruct the device to take a particular action, it could be a notification, a sign-up request or anything and it will immediately caught their attention. Similarly the RFID works on radio frequency, it can be embedded in the attendees’ badges and can be used to track their movement all across the show. Exhibitors can utilize the same to track visitors movement within their booth by placing RFID antennas at strategic location to understand which section is getting more attention and vice versa. The NFC is a remarkable technology which can be used as a standalone as well as it can be embedded in digital signage or interactive kiosk. The NFC embedded visitor badge will allow visitors to quickly download the product brochures or go to a link without even interacting with staff or kiosk. All these technologies can greatly increase visitors’ engagements.

Modern Technologies for Exhibition Booths: Beacon, RFID and NFC

Modern Technologies for Exhibition Booths: Beacon, RFID and NFC

Modern Technologies for Exhibition Booths: Social Media Integration

Since past few years the social media have merged as one of the most powerful marketing and communication tool. There is a possibility that almost 99% of the attendee would be available on social media, which provides a great opportunity to connect with a larger audience through social media. There are several ways to integrate social media to your exhibition booth. Businesses can use an interactive signage, video wall or a kiosk to provide more engaging experience. QR Codes can be used to let visitors connect with your corporate social media profiles and pages. Utilizing and promoting your social media hashtags is also a great way to integrate social media in your exhibition booth. Integrating social media into exhibition booths will help you increase visitor engagement and help you get more user generated content along with promotion for your corporate social media accounts. Social media integration is a great way to boost promotion, lead generation and it also help modernizing your exhibition booth.

Modern Technologies for Exhibition Booths: Social Media Integration

Modern Technologies for Exhibition Booths: Social Media Integration

Modern Technologies for Exhibition Booths: AI & Chatbots

The AI (artificial intelligence) is an emerging technology. The chatbots based on AI platforms tend to be more effective and productive. Businesses can leverage these chatbots to enhance visitor experience. As every business has limited booth staff, and during peak time the footfall could be overwhelming which leave most of the visitors unattended and it can also harm your brand image. However, providing interactive chatbots via self-service kiosks, computer terminals or tablets can help you attend more visitors. These AI based chatbots can be trained according to your business needs and objectives and can answer from very basic to highly complex queries. This is what makes them more effective. Furthermore businesses can also use virtual reality (VR), augmented reality (AR) or 3D technologies along with any other innovative technology to deploy these chatbots. This will not only improve visitor experience but it could also help attracting more visitors to your booth.

Modern Technologies for Exhibition Booths: AI & Chatbots

Modern Technologies for Exhibition Booths: AI & Chatbots

Conclusion

When it comes to the technology, innovation and modernization, the UAE is at the forefront. Businesses and organization in Dubai, Sharjah, Abu Dhabi and all around the UAE are more inclined in adopting and implementing modern technologies than anywhere else in UAE. This is because of the strategic location of the country at the crossroads of the modern trading routes which also make UAE the business and trade hub for the Middle East, Africa, Asia and Europe. The local market is much more competitive than anywhere else and the government is super business-friendly which attract businesses and investors from all around the world. The world-class infrastructure, some of the largest airports, and world’s best hospitality industry makes UAE an attractive tourist and business destination. Furthermore the Dubai, Sharjah, Abu Dhabi and other emirates of UAE are known for some of their world’s largest exhibitions, tradeshows and world-class events. This is why participating in an exhibition or tradeshow could provide you access to highly targeted audience and help you reach out to new prospects and partners.

Such exhibitions and tradeshows can be very crowded, when you are participating, the chances are some of your competitors too will be participating in the same show. Thus it is extremely important to make sure your exhibition booth is appealing, attractive and designed to achieve your specific goals. Implementing modern designs, utilizing high-end materials and having well-trained staff is essential but not enough. It is important to do something out of the box which help you stand out of the crowd. Therefore deploying modern technologies to make your exhibition booth can be very helpful in making a great and lasting impression on your audience. The modern technologies such as digital signage, interactive self-service kiosk, augmented reality (AR) or virtual reality (VR), beacon, RFID, NFC, chatbots and integration with social media can help you stand out of the crowd. These technologies are capable of boosting engagements and can attract more visitors to your booth. In this blog we have discussed the most trending modern technologies that business are using in their exhibition booths. If you want to learn more about these technologies or if you want our help to revolutionize your next exhibition, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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How Can Businesses Benefit From Self-Service Payment Kiosks?

Posted on August 24, 2023 by admin

Offering a seamless and satisfactory customer experience at all touch points is crucial for any business’s success. With the rise of technology, social media and deep penetration of internet the customer behavior have been changed. Now a day’s customers admire and prefer digital experience over conventional interaction with the business. This gave rise to self-service technologies and compel businesses to adopt to modern practices, technologies and automation. The self-service payment kiosk is a combination of automated systems and tools which enable a customer to perform a task such as avail a service, make a payment, update information, etc. without any help or assistance from the staff. The customers also prefer self-service because it offers them more freedom and control over their experience. The businesses operating in Dubai, Sharjah, Abu Dhabi or any other emirate of UAE, are eagerly seeking ways to gain competitive advantage, the customers don’t hesitate to switch if they are unhappy or have a bad experience with a business. That is why the customer experience and satisfactory service is absolutely essential for the success in UAE.

How Can Businesses Benefit From Self-Service Payment Kiosks?

How Can Businesses Benefit From Self-Service Payment Kiosks?

What is a Self-Service Payment Kiosk?

The self-service kiosk is a computer terminal equipped with specialized software and hardware that lets your customer interact with the system using intuitive touch-screen UIs and user-friendly peripherals. A self-service payment kiosk is just a type of interactive self-service kiosk which allow your customers to make payments directly through the kiosk. This payment can be for acquiring new services, buying goods, or paying subscription charges, etc. The customers can perform various tasks at interactive self-service payment kiosk such as accessing information, signing in to their customer portal/account, making payments, receiving payments, vending cards & goods, scanning documents, updating information, filling in forms, and much more. The interactive self-service payment kiosks are designed to offer simplified operations with intuitive multi-lingual user interfaces, on-screen instructions and various other features which make customer experience better. The simply user interfaces and guidance facilitate customer experience and enable them to perform various tasks with utmost privacy, accuracy and without any fear of disclosing their information with another human.

See Also: How Can Businesses Benefit From Self-Service Payment Kiosks?

What is a Self-Service Payment Kiosk?

What is a Self-Service Payment Kiosk?

What are the Benefits of Using Self-Service Payment Kiosks?

According to several market studies the self-service interactive kiosk market was valued at around 12 Billion by 2020 and is expected to double by the 2030. According to customer surveys and market research almost 40 to 70 percent of the customers prefer a self-service kiosk instead of going to a customer service counters. Different industries would have different amount of customers preferring interactive self-service kiosks but one this is certain that all industries are witnessing more demand of self-service kiosks. Here are some of the key benefits of using interactive self-service payment kiosks for your business:

Better Customer Experience

According to studies the customers prefer to use an interactive self-service payment kiosks just to save time and to access services more quickly and conveniently. The self-service payment kiosks also offer customers more freedom and control over their transaction and interaction. Furthermore the interactive self-service payment kiosks comes with a powerful software which can recall and analyze past interactions and help businesses offering more personalized experience to each customer. Personalized experience help businesses increase customer satisfaction. When you cater customers with the relevant information, products, services and offers, your sales increase. Furthermore they waiting time is also very less comparing to traditional queues. Usually the customers can get access to service and information instantly without any waiting. That is why customers also prefer interactive self-service kiosks.

See Also: The Impact of Self-Service Kiosk on Customer Behavior

Personalized experience help businesses increase customer satisfaction

Personalized experience help businesses increase customer satisfaction

Higher Customer Satisfaction Index (CSI)

When a customer is having an interaction with a service agent, there are several factors that can effect customer experience. For example, the customers might feel pressure of waiting customers, and avoid asking too many questions or they have already waited long enough that now they want to go which could be the reason customers don’t ask much to service agents. The interactive self-service payment kiosks not only offer freedom and control over customer experience but also allow them to independently navigate through different features and information which help them look up for other products/services or add-ons which is also beneficial for the business and help increasing the per-sale volume. Furthermore the customers can access interactive self-service payment kiosks any time they want, the kiosks can operate 24/7. Easy access and availability help maximizing customer engagements and customer satisfaction.

See Also: Why Interactive Self-service Kiosks are the Ultimate Customer Experience Transformation Tool?

Easy access and availability help maximizing customer engagements and customer satisfaction

Easy access and availability help maximizing customer engagements and customer satisfaction

Operational Cost Reduction

The interactive self-service payment kiosks help businesses minimize their operational cost. Businesses can save a lot of human resource by implementing interactive self-service payment kiosks. It will not only help them reduce the labor cost but it will also help them improving resource management. Businesses don’t have to hire new staff, instead they can compensate their service centers’ workload by implementing the interactive self-service payment kiosks. The interactive self-service payment kiosks can operate 24/7, they require very less maintenance and can last for years, which greatly increase their ROI. Furthermore businesses doesn’t have to pay salary or other expense which help them optimizing the operational cost and also decrease per-service cost. The initial cost of implementing a self-service payment kiosks is also less, which makes them ideal solution for reducing operational cost.

See Also: How Can Businesses Benefit From Self-Service Kiosks

Businesses can save a lot of human resource by implementing interactive self-service payment kiosks

Businesses can save a lot of human resource by implementing interactive self-service payment kiosks

Improve Service Quality

The interactive self-service payment kiosks comes with a very powerful software which can be integrated with the third-party tools and central information center. This help businesses digitalize several internal processes. Digitalization and automation drives efficiency and improve performance. The biggest advantage of self-service payment kiosks is that it prevent common problems such as accuracy and help eliminating the human-error form the system by allowing customers to input their information and data by themselves. The service delivery is instant, there is no human involves so all processes are automated which help improving the service quality and customer experience. Furthermore the interactive self-service payment kiosks can offer personalized customer experience and provide them targeted information and content which also improve their experience and service quality.

See Also: The best Self-service Kiosk Software for Hotels

Digitalization and automation drives efficiency, improve performance and raise service quality

Digitalization and automation drives efficiency, improve performance and raise service quality

Data Collection and Analytics

The interactive self-service payment kiosks can provide a wealth of business intelligence data which help management improve their strategies and processes for enhanced customer experience. The backend software engine can collect insight and business intelligence data from each and every touch point during the customer journey and help management understand the customer behavior, their needs, demands and trends. The data collection and insight is also very helpful in identifying the areas of improvement and help businesses keep improving their processes and service delivery mechanisms. Furthermore businesses can also use the in-built data analytics and reporting tools to understand their audience which is essential for targeted campaigns and help businesses generate more leads and sales. The management can also make more informed decisions based on the business intelligence data collected from payment kiosks.

See Also: Self Service Kiosk for Retail Sector

The data collection and insight is also very helpful in identifying the areas of improvement and help businesses keep improving their processes and service delivery mechanisms

The data collection and insight is also very helpful in identifying the areas of improvement and help businesses keep improving their processes and service delivery mechanisms

What are the Different Types of Self-Service Payment Kiosks?

We can categorize interactive self-service payment kiosks on the bases of their design or application.

By design there are three types:

  1. Indoor Payment Kiosks: The indoor are designed to be used in indoors
  2. Outdoor Payment Kiosks: The outdoor self-service payment kiosks are designed to be used in outdoors, exposed to weather, temperature and dust.
  3. Customized Payment Kiosks: The customized interactive self-service payment kiosks are tailor-made solutions and exclusively designed as per the business needs, can be both indoors and outdoors.

When it comes to application there are so many different types of interactive self-service payment kiosks. Here are a few most commonly used self-service payment kiosks by industry and application:

See Also: 10 Customer Self-Service Best Practices to Power Your Contact Center Results

  1. Bill Payment Kiosks: The bill payment kiosks are the most common type of interactive self-service payment kiosks. These are used to pay utility bills, mobile top-ups and options to pay for various other services.
  2. Food Ordering Kiosks: The food ordering kiosks are used by fast-food restaurants all around the UAE. These kiosks allow users to choose their meal from interactive menus, customize their order and also use reward points along with various other features.
  3. Corporate Kiosks: Businesses and corporate sector use different kind of interactive self-service payment kiosks to offer quick services for their customers and even for the employees.
  4. Government Services: Different government departments and offices provide interactive self-service payment kiosk to allow customers and visitors to pay for government services, for registration processes and to acquire information.
  5. Banking Kiosks: The banking sector pioneered the interactive self-service kiosk industry. The ATMs, CDMs and other banking kiosks are the examples of interactive self-service payment kiosks at banks. Banks also use customized payment kiosks for improved customer experience.
  6. Registration Kiosk: The interactive self-service payment kiosks are also used for registration when registration fee is required. This types of payment kiosks are used for exhibitions, events, and other such applications.
  7. Self-Check In Kiosks: The self-check in kiosks are equipped with additional features such as EID reader, passport scanner, etc. The customers can make payments and input information to complete the check-in process. These are used by hotels, airports and various other industries.
  8. Vending Machines: The small goods vending machines which dispense food, cold drinks, small goods, and stuff are also a type of interactive self-service payment kiosks. User can simply pay via cash or card to get the items they want.

See Also: What is Money Transfer Kiosk?

Above are some of the most commonly used interactive self-service payment kiosks. There are several other applications and above all businesses can customize these payment kiosks as per their needs. Which is why adaptation of interactive self-service payment kiosks is rapidly increasing.

Businesses are continuously seeking ways and technologies which can help them optimize their productivity, performance, and operational cost

Businesses are continuously seeking ways and technologies which can help them optimize their productivity, performance, and operational cost

Conclusion

Businesses are continuously seeking ways and technologies which can help them optimize their productivity, performance, and operational cost. The customer experience and customer satisfaction are some of the most crucial factors for a business’s success. Happy and satisfied customers mean more business and such customers tend to promote their favorite brands as well which help building a good brand image. The self-service technologies have completely revolutionized the way business and customers interact. With every passing day more and more customers are interested in having digital and self-service experience and preferring self-service over customer service counters. That is why businesses in Dubai, Sharjah, Abu Dhabi and other parts of UAE have started implementing interactive self-service payment kiosks. The self-service payment kiosks are intuitive, offer more freedom, improve customer experience, minimize errors and also reduce per-service cost. That is why both businesses and customers love to use interactive self-service payment kiosks. In this blog we tried to cover all important details about payment kiosks. If you want to learn more about the subject or if you want our help to design a customized interactive self-service payment kiosk for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: The Modern Guide to Interactive Kiosks

See Also: Self-Service Kiosks in Retail: Revolutionizing the Shopping Experience

Posted in Customized Kiosks, Kiosk Dubai, Payment Kiosk Machine | Tagged , , , , , , , , , | Leave a comment

How to Choose the Right Materials for Your Exhibition Stand

Posted on August 22, 2023 by admin

The exhibitions stands and booths are an important part of a business’s marketing campaign. When a business is participating in an exhibition or a tradeshow their booth helps them build a first good impression to a wider and highly targeted audience. As the Dubai, Abu Dhabi and Sharjah are renowned for large events, exhibitions and tradeshows, businesses operating in UAE are well-aware of the importance and benefits of participating in such events. Such events and tradeshows attract highly relevant audience from within the country and all around the world. This can be a game changer for any business, you can strengthen your networking, get new customers and suppliers and enhance your brand identity. Therefore it is extremely important that your exhibition stand delivers the desired features, functionalities and aesthetics that help your brand stand out of the crowd. It will your exhibition stand’s first look that will draw audience towards your booth.  The look and feel of your exhibition stand very much depends on the design and the materials you are using. The design could be great but if the materials are not good enough, you will never be able to achieve the standard and quality you want. In this blog we will discuss how you can choose the right materials for your exhibition stand.

How to Choose the Right Materials for Your Exhibition Stand?

How to Choose the Right Materials for Your Exhibition Stand?

What are the Most Common Materials Used for Exhibition Stands?

Before we discuss the important factors you should consider when choosing materials for my exhibition stand, it is also important to learn about different materials that are commonly used for exhibition stand and booth designing. Here are the most common materials used in exhibition stand building process:

There are three major sections of an exhibition stands, the flooring, booth structure and the final one is the finishing of the stand.

Flooring

The flooring of an exhibition stand usually done with three materials:

  1. Carpet
  2. Melamine
  3. Vinyl

You should make sure the flooring material you are using is appropriate and consistent with your exhibition stand design and theme.

Carpet

The carpet flooring usually directly installed/placed on the venue floor which is usually concrete. The carpet usually comes in two types, Tiles and One Piece (apparently). The tiles come in 1m x 1m size with a variety of color and texture options. The One Piece carpet role comes in 2m x 3m size with a variety of colors and texture. It is important to make sure the flooring team have experience and expertise to conceal the joints when using a One Piece carpet roles for more than 3m floor. Custom carpet are also used, with customized texture and colors, usually business print their branding on such carpets.

Carpet

The carpet usually comes in two types, Tiles and One Piece (apparently)

Melamine

The melamine flooring is usually slightly raised from the ground and is a better choice to conceal the electrical connections and it also gives a premium look to your exhibition stand. There are some standard colors for melamine flooring, such as white, grey and black. The white is one of the most common and is also widely available hence it is the most cost-efficient choice. However, there are many more colors available which can be used. Furthermore the businesses can also get custom colors to match with their branding or with the theme of their exhibition stand. Melamine flooring also comes in a premium wooden grain look, which is also expensive. There are tons of options for different colors and finishing.

The melamine flooring is usually slightly raised from the ground

The melamine flooring is usually slightly raised from the ground

Vinyl

The vinyl flooring is the most cost-efficient flooring, it comes in two forms, vinyl rolls or vinyl planks. Both the rolls and planks are applied directly to the venue flooring, hence if there is electric cables or internet cables, those will remain visible and would require additional covering. The vinyl flooring comes in different colors and textures, however, the texture is printed on a surface which is not actual texture, but if you chose a good vinyl flooring material the illusion will make it look real texture. There are three most common patterns for vinyl flooring, timber pattern, grass pattern and the stone pattern.

There are three most common patterns for vinyl flooring, timber pattern, grass pattern and the stone pattern

There are three most common patterns for vinyl flooring, timber pattern, grass pattern and the stone pattern

Structure

The structure of the exhibition stand can be made up of several materials usually it is a combination of 3 to 5 different materials but it could go up to 10 different materials as per the design and needs.

  1. Chipboard/MDF
  2. Plywood
  3. Aluminum
  4. Glass
  5. Acrylic

The structure is the most of your exhibition stand, it is all that is above the floor, forming the architecture, space, storage, displays, walls, siting, etc. and everything. That is where most of your expense goes.

Chipboard/MDF

The MDF is one of the most widely used material in exhibition stand and booth designing. It is tremendously popular not only in UAE but all around the world due to the fact that it is very cheap, easy to work and easy to source. Since the raw MDF doesn’t have appealing look, it is always used with paint or vinyl finishing.

The MDF is one of the most widely used material in exhibition stand and booth designing

The MDF is one of the most widely used material in exhibition stand and booth designing

Plywood

The plywood is much harder than the MDF, and it also has more natural wood-like finishing, which makes it ideal for structural strength. It is slightly more expensive than the MDF but it can be left raw, without any paint or vinyl covering. Which can make it cost-efficient. Furthermore there are several designs and colors available.

The plywood is much harder than the MDF, and it also has more natural wood-like finishing

The plywood is much harder than the MDF, and it also has more natural wood-like finishing

Aluminum

Aluminum is a strong, lightweight, and cost-effective structural material used to build the structural frame of the exhibition stands. It is not only used alone, but it can be used with MDF, Plywood, Timber, and other materials as well. In some cases the shiny raw look of aluminum frame can also blend in with the design, but most of the time it is concealed with paint, powder-coating or spray-paint.

Aluminum is a strong, lightweight, and cost-effective structural material used to build the structural frame of the exhibition stands

Aluminum is a strong, lightweight, and cost-effective structural material used to build the structural frame of the exhibition stands

Glass

The glass is also very popular with exhibition stands and booths, as it is easily available and very cost-effective. The glass is usually used at windows, doors, and shelves and sometimes used for branding purposes. It requires special skilled labor to work on the glass and also require special handling and care during transportation. Usually thick glass is used which is hard to break or shattered.

The glass is usually used at windows, doors, and shelves and sometimes used for branding purposes

The glass is usually used at windows, doors, and shelves and sometimes used for branding purposes

Acrylic

Acrylic is used as alternate to glass to optimize the cost. The acrylic is easy to work with, very cost-effective, and it can be cut in complex shapes using specialized CNC machinery. The acrylic is widely used in UAE as it is easy to source and best option for customization. However, it is not as that transparent as the glass is, however, there are some premium acrylics which can give almost glass-like finishing.

Acrylic is used as alternate to glass to optimize the cost. The acrylic is easy to work with, very cost-effective

Acrylic is used as alternate to glass to optimize the cost. The acrylic is easy to work with, very cost-effective

Finishes

Finishes are the most important part of exhibition stand building. It is what has been seen by your audience and it is what attracts them towards your exhibition stand. Here are some common finishes of exhibition stands:

  1. Raw: The raw finishes means the actual unpainted surfaces of the materials used. It requires a critical sense of designing and mastery to play with raw finishes and to make them attractive.
  2. Roll Paint: The roll painting is one of the most commonly used and highly cost-effective finishing for exhibition stands and booths and it allow choosing a virtually any color you want.
  3. Printed Vinyl Wraps: The digitally printed vinyl wraps are one the most common and cost-effective method to print your art-work or branding on the walls, large surfaces and anywhere you want.
  4. Lamination/Laminate: The lamination or laminate is a hard-wearing thin plastic sheet which is pasted on the surface and gives it a premium shiny look and are much more durable than the roll paint.
  5. Spray Paint: When more glossy and premium look is required, the spray paint is the best option to go for. It is highly cost-effective and it can offer virtually any color you want.
  6. Acrylic: The acrylic is used to build signage and can be used for both illuminated and non-illuminated signage. The Acrylic signs are a great way to attract more people.
  7. PVC Boards: The PVC boards are a great choice if you need to replace the art-work, branding or promotions on more frequent bases. It is very cost-effective and doesn’t require special skills.
  8. Vinyl Cut Lettering (VCL): The Vinyl Cut Lettering or VCL is a very common and most widely used method for logo, letters and branding. It is very cost effective and can be used with or without illumination.
It is what has been seen by your audience and it is what attracts them towards your exhibition stand

It is what has been seen by your audience and it is what attracts them towards your exhibition stand

There are several other materials that can be used in the structure of an exhibition stand, however, their application is limited and they are expensive. For example, the steel is also used for large pavilions and multi-story booths as it offers great strength and reinforcement. Usually galvanized or powder-coated steel is used as the raw steel doesn’t look good. Mirrors are also used for their reflective properties and mirrors are very good at enhancing the look and feel of a booth by making them look more spacious. Solid timber, pine and hardwood are also good for certain industries, however these materials require highly skilled labor to work with and are also tend to be more expensive than the MDF or Plywood. The PVC panels and various cladding materials are also used for finishes which are expensive and in some cases hard to work with. An exhibition stand, booth or kiosk is always built using multiple materials. Sometimes a materials is selected for its strength or other features and sometimes for its looks and feels. However, the cost, strength, and the look and feel all are equally important while choosing a material for your exhibition stand.

The cost, strength, and the look and feel all are equally important while choosing a material for your exhibition stand

The cost, strength, and the look and feel all are equally important while choosing a material for your exhibition stand

What factors should I consider when choosing materials for my exhibition stand?

There are several factors that matters when it comes to designing a perfect exhibition stand or booth for your business. While selecting materials you should make sure that your exhibition stand meets your needs and goals, the materials are cost-effective, the skilled labor is available (at reasonable cost), and these is no logistic challenge. There are a variety of materials available in the UAE which you can choose from and this is what make it so confusing and frustrating. Here are some key factors that you should consider while choosing the right material for your exhibition stand or booth:

  1. Cost and Budget: Bespoke 3D cladding or brushed aluminum is amazing, but extremely expensive. The MDF is cheap but does it fulfill your need? You should always attain a balance between your need and desire. It is good to keep your initial cost estimation 10 to 15 percent less than your budget.
  2. Exhibition Theme: Make sure you align your material choice with the exhibition theme, for example, if the exhibition is focusing on reusable and sustainable materials, then you should chose as many of such materials as you can while ensuring your cost remains in your budget and you doesn’t compromise on the aesthetics.
  3. Exhibition Venue: If your exhibition is in indoors then you can easily choose from multiple options, but if your exhibition is outdoor, either partially or fully then you should be very careful about choosing the right materials which can be used in outdoor.
  4. Reusable Design: If you will have to reuse your exhibition stand in multiple exhibitions then you should choose the materials that can be reused with minimum waste. In such case you should use very durable materials and make sure assembling and disassembling will not affect the materials and certain parts of your exhibition stand.
  5. Your Goals: Your exhibition stand’s aesthetics will build its own personality which will help you stand out of the crowd. You should chose the design and materials carefully which align with your business goals as well as the event goals.
  6. Branding: For any exhibition stand it is a must to have feature that it represents the brand personality and branding of your business. The visitors should be able to identify your brand in first glance if they know your brand.

There are several other things that you should also consider, for example, if you are going for a modular design, you should be careful in choosing the materials and ensuring they are of good strength. Because mostly the modular designs are reused many times, so they will have to assemble and disassemble many times. Furthermore the transportation should also be considered, for example, the glass materials require special transportation. Therefore you should always attain a balance between the quality, look and feel, strength and the cost of the materials you are using.

What factors should I consider when choosing materials for my exhibition stand?

What factors should I consider when choosing materials for my exhibition stand?

Conclusion

Being a leading exhibition stand and customized booth designing company in Dubai, we always face customers who overthink about materials and doesn’t know how they should choose the right one. Obviously not every customers is familiar with all the nitty-gritty of the exhibition stand building materials and above all there are tons of different options available in the market under different brandings. Which often confuse them and they start getting concerned about the materials which should be used for their stand building. In this blog we have provided a brief overview of different materials which are used for exhibition stands, booths, and kiosks. The most important thing to consider while selecting your materials is your goals and your budget. It is best to get professional help and provide them as much details as you can about your goals, vision and needs, and also a clarify your budgetary limitations. At RSI Geeks we always strive to provide the best service to our customers, if you want to learn more about exhibition stand materials and designing process or if you want our help to build a spectacular exhibition stand for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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What is Multichannel Customer Feedback and Why it is so Important?

Posted on August 3, 2023 by admin

The technology have completely revolutionized the way customers and businesses were interacting with each other. With the rise of smartphone technology, internet and social media, the customers are more inclined toward businesses who can offer them a multi-channel communication. Now a days, a business is not judged only by the quality of products or services it offers, but the customers greatly value the experience as well. This lead to a lot of innovation and businesses in Dubai, Sharjah, Abu Dhabi or anywhere else in UAE have started adopting multiple technologies to enhance customer experience and to offer them a quick and very responsive service channel. The communication is not limited to only selective channels anymore, in fact the digital communication channels have already surpassed the traditional marketing and communication channels. Customers prefer to have facility to connect with their favorite brand using multiple channels as per their convenience. The customer feedback system is one of the most crucial part of customer experience management process. The customer feedback help businesses in many ways and help them improve their customer retention, product development, customer service and much more.

What is Multichannel Customer Feedback and Why it is so Important?

What is Multichannel Customer Feedback and Why it is so Important?

What is the Difference between Omnichannel and Multichannel?

Since the communication channels have been increased significantly the terms ‘omnichannel’ and ‘multichannel’ are more frequent to hear. However, there is a huge difference between these two. By definition the omnichannel means covering all channels and offering a seamless experience to your customers, however, when we say multichannel it means multiple different channels which can offer more convenient and unique experience to the customers and raise customer engagement. Majorly these terms are used by marketing and customer service teams, the customer feedback is usually managed by the CX (customer experience) managers. Usually businesses rely on only a few and very traditional channels to collect customer feedback data, that is why they prefer omnichannel feedback system. The impact and outcome of the customer feedback data heavily depends on the quantity of the feedbacks, hence incorporating multiple channels could significantly improve the feedback data quality. That is the reason multi-channel customer feedback systems are gaining popularity in Dubai, Sharjah, Abu Dhabi and other parts of UAE. Different channels require different design and offer different user experience that is why different groups of your targeted audience and customers would prefer different communication channels which make multichannel feedback more important and also more impactful for your business.

See Also: How to Collect Feedback using Customer Feedback Tool

What is the Difference between Omnichannel and Multichannel?

What is the Difference between Omnichannel and Multichannel?

What are the Popular Channels for Multichannel Customer Feedback System?

Now that we discussed the difference between omnichannel and multichannel customer feedback systems, and understood why multichannel customer feedback system is important, let us discuss the popular channels for multichannel customer feedback system:

Multichannel Customer Feedback System: NPS Score Surveys

The NPS Score or Net Promoter Score surveys are one of the best and most commonly used customer feedback system. The net promoter score is a great way to quickly measure the customer loyalty. A good customer feedback system will allow you to measure the customer loyalty by classifying them in different segments which will make it easier to understand and measure the customer satisfaction and customer loyalty. Furthermore you can also add more questions to learn and identify the factors that are driving the customer loyalty and vice versa. The NPS customer feedback system is a great tool to quickly identify the areas of improvement and make quick changes or investigate further to rectify the reasons that are causing satisfaction and unhappiness.

See Also: 11 Customer Feedback Examples for Business Success

Multichannel Customer Feedback System: NPS Score Surveys

Multichannel Customer Feedback System: NPS Score Surveys

Multichannel Customer Feedback System: In-App Feedback Widgets

Whether you are offering your customers a smartphone application or an online customer portal, you can use the in-app customer feedback system, even you can implement it to your corporate website. The in-app customer feedback system comes with a feedback widget which can be enabled all the time on the user interface or it can be offered in a pop-up via a dedicated feedback button. The in-app customer feedback system is a great tool to gather in-depth insight for your products and services and help you gain quality feedback data with higher submission rate. Another great reason of the success of in-app customer feedback system is that it enables you to ask the customer right thing at the right time and maximize the quantity of the responses which help improving the quality of the feedback data.

See Also: How to Collect Customer Feedback using Mobile Phone Applications?

Multichannel Customer Feedback System: In-App Feedback Widgets

Multichannel Customer Feedback System: In-App Feedback Widgets

Multichannel Customer Feedback System: Online Survey and Polls

Another great example of customer feedback system is the online survey and polls. Businesses can create customized questionnaires and polls and send them to the customers or targeted audience via online surveys and polls. The online customer feedback system enable you to create customer satisfaction surveys and polls and share them online via links, emails, social media or any other medium. These surveys and polls can be embedded to your website or product pages as well which is very helpful to reach out to targeted audience. The data can be collected and easily analyzed using in-built tools with ability to export or share with the relevant teams and management.

See Also: 8 Proven Practices for Successful Customer Feedback Management

Multichannel Customer Feedback System: Online Survey and Polls

Multichannel Customer Feedback System: Online Survey and Polls

Multichannel Customer Feedback System: Email Surveys

The emails are one of the oldest yet most impactful and cost-effective communication channel. There are many ways to use emails for customer feedback surveys. You can automate the email surveys or you can run specialized survey campaigns for your email database. The online customer feedback system can create personalized surveys and questionnaires to maximize the outcome of the campaign. Some modern customer feedback systems also allow integrating survey and questionnaire in HTML based emails which makes it even easier for the users to submit their feedback. Working with email customer feedback system you should be careful in composing your message, it is important to show some gratitude to compel your audience to submit their feedback. You should tell them why you need their feedback and how important their opinion is, this will help you get high quality feedback data.

See Also: 5 Types of Customer Feedback

Multichannel Customer Feedback System: Email Surveys

Multichannel Customer Feedback System: Email Surveys

Multichannel Customer Feedback System: SMS Surveys

The SMS is also one of the oldest communication channel, business can utilize SMS based customer feedback system in two ways, one they can share online survey links via SMS assuming all of their audience would have smartphones, and the second ways is to get customer feedback via SMS based questionnaires. In that case the customer don’t have to open a link, but they can chose their response from already given options within the SMS. However, here in UAE almost 99% of the population is using smartphones, so both methods can be used. Most of the time the after sale or service surveys are conducted through the SMS. But businesses can use SMS surveys for any other type of campaign as well.

See Also: How to Enhance Customer Experience with Customer Feedback Surveys?

Multichannel Customer Feedback System: SMS Surveys

Multichannel Customer Feedback System: SMS Surveys

Multichannel Customer Feedback System: Social Media

Social media listening is a great way to keep an eye on what your customers and other people are saying about your brand on social media platforms. However, collecting customer feedback data by using social media surveys and polls is a great way to enhance your brand’s online presence and learn about people’s opinion about your brand. There are a variety of social media which can be used, it is important to understand what social media is popular in your targeted audience. It is also crucial to keep searching for your brand name and relevant keywords to understand what people are saying about your brand along with regular surveys and polls. Businesses can use Facebook, Instagram, Twitter, LinkedIn and other social media platforms and business can also utilize WhatsApp polls to collect valuable customer feedback and suggestions.

See Also: How to Get Customer Feedback? (Best Practices)

Multichannel Customer Feedback System: Social Media

Multichannel Customer Feedback System: Social Media

Apart from the above listed channels businesses can also utilize live chats, customer support ticket portal, knowledge base, online comments and rating websites, customer interviews and direct calls to collect customer’s valuable feedback data.

Conclusion

The advancement in communication, rise of smartphones, and digital platforms have completely changed the way businesses and customers were interacting in past. Now a days a business must be aware of the infinite potential of integrating multiple communication channels to enhance customer experience and to raise customer loyalty. The customer feedback system is one of the most effective and impactful tool which help businesses to align themselves with customers’ needs, demands and preferences. It is important to choose the right channel for targeted audience, ask the right thing and ask it on the right time. There are several different type of customer feedback systems available in the marker, however, a multichannel customer feedback system is one for the most effective solution to leverage the full potential of customer feedback. It not only help business to offer a better experience to the customers but it also help them collect high quality feedback data which is more impactful and help businesses make the informed decisions.

In this blog we have discussed what multichannel customer feedback system is and why it is so important for business. If you want to learn more about multichannel customer feedback system or if you want our help to develop a tailor-made customer feedback data which resonates with your needs and help you maximize the impact of customer feedback, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Why Your Business Needs a Customer Feedback System?

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What are the advantages of Digital Wayfinding Signage?

Posted on August 2, 2023 by admin

A digital wayfinding signage is an interactive self-service kiosk that enables dynamic wayfinding. It is a computer terminal with interactive maps, guides, information, and multimedia specifically designed to help customers and visitors navigate through a building or a large area. Usually, the reception is not the only place where your visitors and customers need to go. In fact, they may need to visit many different places within your premises. Not all businesses have enough staff to escort each individual customer and visitor, which is why they use digital wayfinding signage to help their customers and visitors easily navigate through the premises. Static wayfinding signage is not interactive. These signs are typically made of paper, acrylic, or are engraved or etched onto a surface. Digital wayfinding signage, on the other hand, is an interactive self-service kiosk that can offer a great customer experience by providing a lot more details and intuitive navigation. The question is whether your business needs digital wayfinding signage or not. Do you have a large building in your office or business? Do your customers need to visit other places within your premises besides the reception area? If you answered yes to both of these questions, then your business needs an interactive self-service digital wayfinding signage.

What are the advantages of Digital wayfinding Signage?

What are the advantages of Digital wayfinding Signage?

What is a Digital Wayfinding Signage?

A digital wayfinding signage is a computer-powered interactive self-service kiosk that offers interactive maps, up-to-date information, and the ability to search the premises to help customers and visitors easily find the office, person, or location they want to visit. Digital wayfinding signage is typically designed with large interactive touch screens and is used indoors. However, businesses in Dubai and all around the UAE are also deploying them in large outdoor facilities, venues, and entertainment parks. When visitors have to wait in line and then are unable to find their destination, it can be a frustrating experience. Digital wayfinding signage is a great tool to improve customer journey and ensure a satisfactory customer experience. Modern digital wayfinding signage has a smart search feature that allows users to apply filters, use advanced search features, and voice search. This makes them more user-friendly and helps to improve user interaction. Businesses can use the native signage management tool to publish content, run promotions, and post ads on digital wayfinding signage to leverage its maximum potential.

See Also: Top 10 Self-Service Technologies

What is a Digital Wayfinding Signage?

What is a Digital Wayfinding Signage?

Advantages of Digital Wayfinding Signage

There digital wayfinding signage not only help customers and visitors but also improve your brand image. When your customers and visitors will find a digital signage they will get a very positive impression and admire the simplicity and convenience of digital interaction. Here are some main advantages of implementing a digital wayfinding signage at your facility:

  1. Enhance Customer Experience: It is always frustrating to navigate through large buildings and multi-story facilities. It is difficult for the new customers and visitors to find the way to their destination. Even the frequent customers tend to forget the way. That is why a digital wayfinding signage can be very helpful for the customers and visitors. They can easily find the way to their destination. Which enhance customer experience and help improving brand image.
  2. Optimize Human Resource: Most of the time of your reception staff or service agents is wasted by giving directions and sometime escorting customers to the required place. When you implement a digital wayfinding signage you can easily free up your staff and let them focus on more important and productive tasks.
  3. Instant Floor Plan Updates: It is very common in a business environment that the floor plans keep changing, with printed floor plans, it incurs a repeated cost and waste of resources. With digital wayfinding signage you can instantly update floor plan, change the name of people, locations, and even routes for any destination. The digital wayfinding signage comes with a management tool which allow management to make changes from a web-based control panel and it reflect all those changes instantly on all connected digital wayfinding signage.
  4. Amaze Your Customer with Virtual Tours: The virtual tours are gaining huge popularity. Businesses are developing virtual tours and providing them through digital wayfinding signage and online portals. This help your customers and visitors to get familiar with your facility before even stepping foot into it. It is a great way to build a positive impression on your customers and gain their trust and loyalty.
  5. Utilize Multiple Channels: The digital wayfinding signage are a great way to help your customers and visitors to navigate your premises. You can integrate multiple platforms such as Google Maps, Smartphone Apps, QR Codes, etc. Your users can easily scan a QR code and get the route in their smartphones and they can use Google Maps too which can greatly improve their experience.
  6. Get Customers’ Attentions: The digital wayfinding signage features a bright flashy screen which displays eye-catchy layouts and designs which naturally attract attentions of customers and passing by visitors. Businesses can provide other information, such as promotions, marketing material, products/services, etc. to get customers’ attention and generate more leads.
  7. Enhanced Branding: The digital wayfinding signage are built on a very flexible management software tool which help businesses to customize the screens as per their needs. They can use their own custom branding colors, design patterns and theme to enforce their branding. The wayfinding signage also comes in all colors and different shapes where businesses can put their logo, brand message or customized design to improve their branding.
  8. Third-party Integration: The digital wayfinding signage features easy third-party integration via APIs and other convenient ways which help businesses make the user experience more personalized and inclusive. Businesses can integrate it with central information center or multiple third-party business management tools to provide additional information such as availability of the staff the customer is trying to meet, the change in appointment timings, and even the entire contact book can be integrated to provide users more information they might need.
  9. Cost-Effective Solution: The digital wayfinding signage doesn’t have much cost, they require very less maintenance and have a long lifecycle which make them very cost-effective solution and have excellent ROI. Businesses can also offer more functionalities along with wayfinding and even the entire wayfinding signage can be repurposed if needed.
  10. Useful in Emergency Situations: The digital wayfinding signage can be configured to respond to emergency situations and help customers and visitors by displaying instructions and route to nearest and safest exits. This functionality can be control by automatic triggers and integration with emergency systems or manually from the administrative control panel which make them very useful in the emergency situations.

See Also: What is a Self Service Kiosk? Here’s All You Need to Know

Digital wayfinding signage are a very flexible and customizable solutions which can be customized according to business needs which make them more useful and can help businesses greatly enhance customer experience.

Advantages of Digital Wayfinding Signage

Advantages of Digital Wayfinding Signage

Customized Digital Wayfinding Signage

The digital wayfinding signage can customized as per business needs. The customized digital wayfinding signage can be very beneficial for the businesses and customers. You should considering asking yourself some basic questions such as:

  • What people want to find?
  • What information can be helpful for your visitors?
  • What type of interaction could be satisfactory for visitors?
  • Do you need a multi-lingual interface and information system?
  • Do you need a 2D non-interactive map, or do you need a 3D interactive map?
  • Do you need to offer virtual tour, will it help?

See Also: Solar Powered Outdoor Kiosks – Ideal fit for Large Expos and Busy City Areas

These questions will help you to set a layout of the informational structure and navigation. People would want to get the contact details of the officer they want to meet which is currently unavailable. People might want to see the landmark photos and such details which help them navigating through the route. If you have a more complex and multi-story facility where a lot of stairs or lifts are involved, you should offer users a 3D map with ability to zoom in or out and highlight landmarks which can help them staying on the course and so on. There are a lot of things that you can offer. You can also ask yourself what kind of content you should put on the signage display, for example, you can publish marketing content, news and much more to improve customer experience.  The orientation and size of the screen is most important especially when you are offering 2D maps. The QR Tags and ability to push route/maps to the users’ mobile phone is very helpful, especially in case of large floor plans. There are several features which can help you achieve a better and more satisfactory customer experience that is why customized digital wayfinding signage are much better than any off-the-shelf solution.

See Also: Specifications of Wayfinding Kiosks

Customized Digital Wayfinding Signage

Customized Digital Wayfinding Signage

Conclusion

The interactive digital wayfinding signage are a great way to improve your customers’ experience. It help optimizing the customer flow and also improve your staff’s productivity. There are several way to implement a digital wayfinding signage. When your customers and visitors are unable to find the route to their destination and they will have to keep asking the staff, they will get annoyed and frustrated. The customer frustration have huge impact on the service quality and their overall experience. It also have negative impact on your brand image. A digital wayfinding signage is a quick and convenient way to navigate through large premises and buildings. Businesses like offices, government facilities, warehouses, shopping malls, hospitals, educational institutes, and other large facilities must have a well-crafted wayfinding solution at place to ensure your customers never get lost. Confusion among customers will directly reflect at satisfaction index which has huge impact on the overall growth and stability of the business. In this blog we have covered the basics of the digital wayfinding signage, if you want to learn more about the subject or if you want our help to design a tailor-made digital wayfinding signage solution for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Top 10 Self-Service Technologies for Business in UAE

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