Khorfakkan, the creek of two jaws and with only natural deep seaport in the region, is a second largest town located at the east coast of United Arab Emirates. Khorfakkan is a part of the state of Sharjah, dominated by its super busy container port. Khofakkan is also a famous weekend destination of the country due to the beautiful mountainous landscape throughout the city and a beautiful curved Cornish.

In February 2005, the emirate of Sharjah established nine municipal councils among which one was the Khofakkan. The Municipal Councils are considered as monitoring bodies to propose laws, regulations, supervision and other platforms that reflect the concerns and problems of residents and to provide solution by all means.

In order to provide in-time and quick services to the residents of Khorfakkan the Municipal Council has worked on state of the art technology in the recent years. This Gitex 2017 Khorfakkan Municipal Council has launched e-services portal, with a beautiful web design along with face recognizing and voice responding kiosk machine to facilitate the residents. KM (Khorfakkam Municipality) has also launched a mobile application on two platforms IOS and Android for the residents to avail the services quickly.

RSI Concepts has been the technology partner of KM to develop custom web application for the kiosk machine which has the capability to interact with residents over speech and face recognition.

After the successful launch , Mr. Shehzad Asghar, Project Manager says;

“It was a challenging project for us as we had to implement state-of-the-art face recognition and voice interaction algorithms for the residents. We have completed the mobile application, web portal with a beautiful web design, kiosk machine with an interactive experience – well in time and launched at Gitex 2017. We are honored to be a part of this project”

Ajman X 2018 is a platform for Government Entities to showcase their achievements and highlight their goals and challenges.

RSI Concepts is exhibiting at Ajman X 2018 to showcase some of our products such as Queueing System, HR Self Service Kiosk, Artificial Intelligence Robots, Feedback System and Survey System to help local Government bodies to understand, utilize and procure latest technologies to provide better customer experience and hasten the business process.

Visit our booth in Ajman X on 7th and 8th May 2018.

Oman is the second largest country after Saudi Arabia on Arabian Peninsula with the geographical area of 309,500sqm with the population of 4.5 million approximately. Having an almost 2000 miles coastline across the country it has huge importance in the region.

Postal Services in Oman are taken care by Oman Post, fully administered by Oman Government since 1966. Since then, Oman post has never looked back in the progress of the postal services to serve the residents of the country. Every now and then the department has worked to adapt new resources, mechanisms and technologies to progress in the field of postal services.

RSI Concepts and Oman Post have signed a Queuing System project for five of the branches where the customer foot fall was a concern. Token machine System at branches will save resources and time of Oman Post administration, eventually serving the customer in short possible period of time along with quality service by using reporting and in-depth analyzing features of the token system.

The branches will be equipped with ticket dispensers, waiting LED screens, Sound System and required software applications integrated with the business process to facilitate administration, management and customer experience.

Shehzad Asghar, Project Manager RSI Queue System has shared his delightfulness by adding;

“We are extremely proud and excited for being chosen by the management of Oman post for Queuing System implementation. It was quite challenging experience to understand and provide an end to end Queue Management Solution which caters to their complex requirement for customer experience and integrations to their core business applications. This Queue System implementation is a pilot project which is being rolled out in five branches at the first stage. The objective is to fine tune the system at this high foot fall locations and then roll it out to the rest of the branches across the entire country”

Acquiring of Queue system is a sign that Oman Post is constantly looking to improve their services for the residents of Oman.

Mirdif City Centre is a shopping mall located on Sheikh Mohammed bin Zayed road in Dubai. The mall is a popular destination for the shopping goers as it has more than 400 stores with a number of activities for every age including restaurants, cafes, a cinema and two huge food courts. The mall also has a Carrefour Hypermarket to serve shoppers. With all other hypermarket facilities, The Carrefour hypermarket has a fishery section to help shoppers find the sea food they need.

Due to the high quality and low prices of the products at fishery section it has a huge demand and the section is crowded in peak hours. The management of the hypermarket has acquired RSI Queue System (a product of RSI Concepts to manage queues and customer waiting) to help customers serve more efficiently.

After the successful implementation of the RSI queue system, Mr. Shehzad Asghar, Project Manager RSI Queue System says,

“We are honored to be associated with Majid Al Futtaim Group. RSI Queue has a vast experience of being implemented in the similar industry in the past to manage queues and it is delightful to see that RSI Queue Management System is going beyond the expectations of Carrefour management in providing a wonderful journey and experience to the visitors”

With an effortlessly functioning Queuing System, Carrefour hypermarket has better throughput and time saving of customers.

Queue System: Union Cooperative Dubai (UNION COOP) is a consumer cooperative society in Dubai whose mandate is to establish and manage hypermarkets in Dubai and to promote the growth of its members. Belonging to the field of business and commerce, UNION COOP, has a lot of transactions with its hordes of clients every day. Servicing clients and ensuring their happiness became a very pressing need for UNION COOP. In order to improve their efficiency, UNION COOP approached RSI Concepts to design a queue management system.

RSI queue systems are famous in Dubai and other regions of UAE for helping in swift customer service and enhanced productivity. These queue management systems have been designed and installed for a very many enterprises and government organizations across various business verticals. RSI queuing systems are built on cutting edge technology components which make it solid as well as agile. The queue system also enables a quick customer flow management system and is very user friendly.

The teams from UNION COOP and RSI Concepts first drew out a plan to design an active queue management system which would help in better client servicing. All the requisite parameters were jotted down and the various influencing factors were mapped. After this brainstorming, the team from RSI concepts proceeded to customize and create a queue system for UNION COOP. This queue management system had a very smart queue manager in place and was designed to actively manage queues in the most user friendly manner possible. After the testing phase, the queue system was installed. The staffs of UNION COOP were trained to use it. Some of the features of the queue management system designed for UNION COOP included an automated ticketing system, a robust customer flow management algorithm and a very active queue system which reduced customer waiting time drastically.

After the successful implementation of the RSI queue system, Mr. Shehzad Asghar, Project Manager RSI Queue System says,

“This project with UNION COOP was extremely challenging and satisfying for us. One of the biggest issues which we faced was the fact that UNION COOP is a large organization and that they have a diverse range of clients. Taking into account the multitude of factors needed to design an effective queue system was another daunting task. However the team from UNION COOP was extremely helpful and they assisted us by giving us the vertical knowledge at all times. Our strong technical fundamentals coupled with UNION COOP’s domain knowledge enabled us to design a very robust queue system for UNION COOP. We are very happy with the outcome and grateful to have had the opportunity to work with UNION COOP. This experience has broadened our knowledge repository and given us a wealth of experience. We look forward to taking on more challenging works!”

With a smoothly functioning RSI QUEUE system in place, UNION COOP has had a leap in their productivity and efficiency!