Modern Technologies to Make Your Exhibition Booth Stand Out

Posted on January 24, 2024 by admin

The Dubai, Sharjah, Abu Dhabi and other regions of UAE are considered to be a gateway between east and west. This makes UAE a trade and business hub and companies from all over the world try to have presence in the country not only to cater the needs of the wealthy consumer base of the local market, but also to gain easy access to other regional markets such as Middle East, Africa, Asia and Europe. This attracts a lot of visitors. Dubai, Sharjah, Abu Dhabi and other emirates are home of some of the world’s largest exhibitions and tradeshows. The UAE is considered to be most attractive destination for foreign investment with its business-friendly government initiatives and policies.

This also make UAE one of the most competitive business landscape in the world. The UAE’s reputation as a favorable business hub and unmatched government support attracts a lot of attention from global audience. That is why participating in exhibitions and tradeshows can provide your business with a great opportunity to grow and connect with high-quality attendee base. However, such tradeshows and exhibitions are always very crowded, in order to stand out of the crowd you must have to make your exhibition stand exceptionally unique and attractive. In this blog we will discuss how leveraging modern technologies can help you make your exhibition booth stand out.

Modern Technologies to Make Your Exhibition Booth Stand Out

Modern Technologies to Make Your Exhibition Booth Stand Out

Trending Modern Technologies for Exhibition Booths and Stands

Businesses and organizations in Dubai and all around the UAE are famous for pioneering technology-driven industry trends and adopting to modern technologies. The exhibitions and tradeshows have also evolved over the time, with technology predominantly driving the latest trends in the industry. Traditionally it is very challenging with static booths and stands to capture audience’s attentions. Businesses and exhibitors needs a more modern approach to attract event-goers to their exhibition stands and booths. In this blog we will list a few modern technologies that can make your exhibition booth stand out of the crowd and will help you attracting more audience to your stands.

Modern Technologies for Exhibition Booths: Digital Signage

The digital signage displays are a great tool to capture attentions of event-goers, especially in the crowded exhibitions and tradeshows. If you are living in Dubai, Sharjah, Abu Dhabi or anywhere else in the UAE you must have seen several digital signage at many places, for a variety of different purposes. However, one this is common among them all is that these flashy screens can easily be noticed when you are passing by. That is why businesses should leverage the digital signage. Businesses can run multi-media content, updated information and dynamic visuals which are excellent at attracting people to your booth. Displaying product promotions, adverts, and special offers can quickly grab the attentions of your audience and help increasing the footfall to your exhibition booth. Furthermore businesses can also utilize video walls and various digital signage to help visitors navigate through their booth. The digital signage and video walls are great tools for exhibitors.

See Also: How to Choose the Right Materials for Your Exhibition Stand

Modern Technologies for Exhibition Booths: Digital Signage

Modern Technologies for Exhibition Booths: Digital Signage

Modern Technologies for Exhibition Booths: Interactive Kiosks

Interactive kiosks, touch screens and self-service technologies not only attract audience but also help businesses cater to more visitors. The interactive kiosks, touch screens and self-service technology is a great way to increase engagements and encourage more event goers to interact with your brand. Businesses can provide details about their products, services, business, and special offers and much more in a very intuitive and engaging way using interactive kiosks. These interactive kiosks can also be used for self-service and allow visitors to navigate to specific information or to sign-up or register using self-registration user interfaces. You can also provide features to directly download your brochures, catalogues and any other marketing material directly to your visitors’ smartphone or tablet using interactive kiosks. The interactive kiosks not only provide information or registration but also make deliver a memorable experience and help building strong connection with its intuitive self-service experience.

Modern Technologies for Exhibition Booths: Interactive Kiosks

Modern Technologies for Exhibition Booths: Interactive Kiosks

Modern Technologies for Exhibition Booths: VR and AR

The VR stands for virtual reality and the AR stands for augmented reality, both are some of the most impactful and emerging technologies. The VR and AR are revolutionizing many industries and both are excellent on presenting your products and services in a more memorable and impactful way. The event goers tend to remember such experiences for long comparing to a traditional experience at any exhibition booth. The virtual reality (VR) and augmented reality (AR) not only help you enhance visitor experience but can also help you attaining a great competitive advantage and can make your booth the center of attention while attracting huge footfall to your exhibition booth. The exhibitors can use VR and AR to demonstrate their products and services, giving virtual tour of their products and even interactive features can greatly enhance visitor experience. The virtual reality (VR) and augmented reality (AR) comes with ability to customize according to exhibitor’s needs and specifications, making it more impactful.

Modern Technologies for Exhibition Booths: VR and AR

Modern Technologies for Exhibition Booths: VR and AR

Modern Technologies for Exhibition Booths: Beacon, RFID and NFC

Businesses can use Beacon technology to attract visitors, the Beacon device will keep sending signals which can be picked by the attendees’ smartphone or tablet, then the Beacon instruct the device to take a particular action, it could be a notification, a sign-up request or anything and it will immediately caught their attention. Similarly the RFID works on radio frequency, it can be embedded in the attendees’ badges and can be used to track their movement all across the show. Exhibitors can utilize the same to track visitors movement within their booth by placing RFID antennas at strategic location to understand which section is getting more attention and vice versa. The NFC is a remarkable technology which can be used as a standalone as well as it can be embedded in digital signage or interactive kiosk. The NFC embedded visitor badge will allow visitors to quickly download the product brochures or go to a link without even interacting with staff or kiosk. All these technologies can greatly increase visitors’ engagements.

Modern Technologies for Exhibition Booths: Beacon, RFID and NFC

Modern Technologies for Exhibition Booths: Beacon, RFID and NFC

Modern Technologies for Exhibition Booths: Social Media Integration

Since past few years the social media have merged as one of the most powerful marketing and communication tool. There is a possibility that almost 99% of the attendee would be available on social media, which provides a great opportunity to connect with a larger audience through social media. There are several ways to integrate social media to your exhibition booth. Businesses can use an interactive signage, video wall or a kiosk to provide more engaging experience. QR Codes can be used to let visitors connect with your corporate social media profiles and pages. Utilizing and promoting your social media hashtags is also a great way to integrate social media in your exhibition booth. Integrating social media into exhibition booths will help you increase visitor engagement and help you get more user generated content along with promotion for your corporate social media accounts. Social media integration is a great way to boost promotion, lead generation and it also help modernizing your exhibition booth.

Modern Technologies for Exhibition Booths: Social Media Integration

Modern Technologies for Exhibition Booths: Social Media Integration

Modern Technologies for Exhibition Booths: AI & Chatbots

The AI (artificial intelligence) is an emerging technology. The chatbots based on AI platforms tend to be more effective and productive. Businesses can leverage these chatbots to enhance visitor experience. As every business has limited booth staff, and during peak time the footfall could be overwhelming which leave most of the visitors unattended and it can also harm your brand image. However, providing interactive chatbots via self-service kiosks, computer terminals or tablets can help you attend more visitors. These AI based chatbots can be trained according to your business needs and objectives and can answer from very basic to highly complex queries. This is what makes them more effective. Furthermore businesses can also use virtual reality (VR), augmented reality (AR) or 3D technologies along with any other innovative technology to deploy these chatbots. This will not only improve visitor experience but it could also help attracting more visitors to your booth.

Modern Technologies for Exhibition Booths: AI & Chatbots

Modern Technologies for Exhibition Booths: AI & Chatbots

Conclusion

When it comes to the technology, innovation and modernization, the UAE is at the forefront. Businesses and organization in Dubai, Sharjah, Abu Dhabi and all around the UAE are more inclined in adopting and implementing modern technologies than anywhere else in UAE. This is because of the strategic location of the country at the crossroads of the modern trading routes which also make UAE the business and trade hub for the Middle East, Africa, Asia and Europe. The local market is much more competitive than anywhere else and the government is super business-friendly which attract businesses and investors from all around the world. The world-class infrastructure, some of the largest airports, and world’s best hospitality industry makes UAE an attractive tourist and business destination. Furthermore the Dubai, Sharjah, Abu Dhabi and other emirates of UAE are known for some of their world’s largest exhibitions, tradeshows and world-class events. This is why participating in an exhibition or tradeshow could provide you access to highly targeted audience and help you reach out to new prospects and partners.

Such exhibitions and tradeshows can be very crowded, when you are participating, the chances are some of your competitors too will be participating in the same show. Thus it is extremely important to make sure your exhibition booth is appealing, attractive and designed to achieve your specific goals. Implementing modern designs, utilizing high-end materials and having well-trained staff is essential but not enough. It is important to do something out of the box which help you stand out of the crowd. Therefore deploying modern technologies to make your exhibition booth can be very helpful in making a great and lasting impression on your audience. The modern technologies such as digital signage, interactive self-service kiosk, augmented reality (AR) or virtual reality (VR), beacon, RFID, NFC, chatbots and integration with social media can help you stand out of the crowd. These technologies are capable of boosting engagements and can attract more visitors to your booth. In this blog we have discussed the most trending modern technologies that business are using in their exhibition booths. If you want to learn more about these technologies or if you want our help to revolutionize your next exhibition, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

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How Can Businesses Benefit From Self-Service Payment Kiosks?

Posted on August 24, 2023 by admin

Offering a seamless and satisfactory customer experience at all touch points is crucial for any business’s success. With the rise of technology, social media and deep penetration of internet the customer behavior have been changed. Now a day’s customers admire and prefer digital experience over conventional interaction with the business. This gave rise to self-service technologies and compel businesses to adopt to modern practices, technologies and automation. The self-service payment kiosk is a combination of automated systems and tools which enable a customer to perform a task such as avail a service, make a payment, update information, etc. without any help or assistance from the staff. The customers also prefer self-service because it offers them more freedom and control over their experience. The businesses operating in Dubai, Sharjah, Abu Dhabi or any other emirate of UAE, are eagerly seeking ways to gain competitive advantage, the customers don’t hesitate to switch if they are unhappy or have a bad experience with a business. That is why the customer experience and satisfactory service is absolutely essential for the success in UAE.

How Can Businesses Benefit From Self-Service Payment Kiosks?

How Can Businesses Benefit From Self-Service Payment Kiosks?

What is a Self-Service Payment Kiosk?

The self-service kiosk is a computer terminal equipped with specialized software and hardware that lets your customer interact with the system using intuitive touch-screen UIs and user-friendly peripherals. A self-service payment kiosk is just a type of interactive self-service kiosk which allow your customers to make payments directly through the kiosk. This payment can be for acquiring new services, buying goods, or paying subscription charges, etc. The customers can perform various tasks at interactive self-service payment kiosk such as accessing information, signing in to their customer portal/account, making payments, receiving payments, vending cards & goods, scanning documents, updating information, filling in forms, and much more. The interactive self-service payment kiosks are designed to offer simplified operations with intuitive multi-lingual user interfaces, on-screen instructions and various other features which make customer experience better. The simply user interfaces and guidance facilitate customer experience and enable them to perform various tasks with utmost privacy, accuracy and without any fear of disclosing their information with another human.

See Also: How Can Businesses Benefit From Self-Service Payment Kiosks?

What is a Self-Service Payment Kiosk?

What is a Self-Service Payment Kiosk?

What are the Benefits of Using Self-Service Payment Kiosks?

According to several market studies the self-service interactive kiosk market was valued at around 12 Billion by 2020 and is expected to double by the 2030. According to customer surveys and market research almost 40 to 70 percent of the customers prefer a self-service kiosk instead of going to a customer service counters. Different industries would have different amount of customers preferring interactive self-service kiosks but one this is certain that all industries are witnessing more demand of self-service kiosks. Here are some of the key benefits of using interactive self-service payment kiosks for your business:

Better Customer Experience

According to studies the customers prefer to use an interactive self-service payment kiosks just to save time and to access services more quickly and conveniently. The self-service payment kiosks also offer customers more freedom and control over their transaction and interaction. Furthermore the interactive self-service payment kiosks comes with a powerful software which can recall and analyze past interactions and help businesses offering more personalized experience to each customer. Personalized experience help businesses increase customer satisfaction. When you cater customers with the relevant information, products, services and offers, your sales increase. Furthermore they waiting time is also very less comparing to traditional queues. Usually the customers can get access to service and information instantly without any waiting. That is why customers also prefer interactive self-service kiosks.

See Also: The Impact of Self-Service Kiosk on Customer Behavior

Personalized experience help businesses increase customer satisfaction

Personalized experience help businesses increase customer satisfaction

Higher Customer Satisfaction Index (CSI)

When a customer is having an interaction with a service agent, there are several factors that can effect customer experience. For example, the customers might feel pressure of waiting customers, and avoid asking too many questions or they have already waited long enough that now they want to go which could be the reason customers don’t ask much to service agents. The interactive self-service payment kiosks not only offer freedom and control over customer experience but also allow them to independently navigate through different features and information which help them look up for other products/services or add-ons which is also beneficial for the business and help increasing the per-sale volume. Furthermore the customers can access interactive self-service payment kiosks any time they want, the kiosks can operate 24/7. Easy access and availability help maximizing customer engagements and customer satisfaction.

See Also: Why Interactive Self-service Kiosks are the Ultimate Customer Experience Transformation Tool?

Easy access and availability help maximizing customer engagements and customer satisfaction

Easy access and availability help maximizing customer engagements and customer satisfaction

Operational Cost Reduction

The interactive self-service payment kiosks help businesses minimize their operational cost. Businesses can save a lot of human resource by implementing interactive self-service payment kiosks. It will not only help them reduce the labor cost but it will also help them improving resource management. Businesses don’t have to hire new staff, instead they can compensate their service centers’ workload by implementing the interactive self-service payment kiosks. The interactive self-service payment kiosks can operate 24/7, they require very less maintenance and can last for years, which greatly increase their ROI. Furthermore businesses doesn’t have to pay salary or other expense which help them optimizing the operational cost and also decrease per-service cost. The initial cost of implementing a self-service payment kiosks is also less, which makes them ideal solution for reducing operational cost.

See Also: How Can Businesses Benefit From Self-Service Kiosks

Businesses can save a lot of human resource by implementing interactive self-service payment kiosks

Businesses can save a lot of human resource by implementing interactive self-service payment kiosks

Improve Service Quality

The interactive self-service payment kiosks comes with a very powerful software which can be integrated with the third-party tools and central information center. This help businesses digitalize several internal processes. Digitalization and automation drives efficiency and improve performance. The biggest advantage of self-service payment kiosks is that it prevent common problems such as accuracy and help eliminating the human-error form the system by allowing customers to input their information and data by themselves. The service delivery is instant, there is no human involves so all processes are automated which help improving the service quality and customer experience. Furthermore the interactive self-service payment kiosks can offer personalized customer experience and provide them targeted information and content which also improve their experience and service quality.

See Also: The best Self-service Kiosk Software for Hotels

Digitalization and automation drives efficiency, improve performance and raise service quality

Digitalization and automation drives efficiency, improve performance and raise service quality

Data Collection and Analytics

The interactive self-service payment kiosks can provide a wealth of business intelligence data which help management improve their strategies and processes for enhanced customer experience. The backend software engine can collect insight and business intelligence data from each and every touch point during the customer journey and help management understand the customer behavior, their needs, demands and trends. The data collection and insight is also very helpful in identifying the areas of improvement and help businesses keep improving their processes and service delivery mechanisms. Furthermore businesses can also use the in-built data analytics and reporting tools to understand their audience which is essential for targeted campaigns and help businesses generate more leads and sales. The management can also make more informed decisions based on the business intelligence data collected from payment kiosks.

See Also: Self Service Kiosk for Retail Sector

The data collection and insight is also very helpful in identifying the areas of improvement and help businesses keep improving their processes and service delivery mechanisms

The data collection and insight is also very helpful in identifying the areas of improvement and help businesses keep improving their processes and service delivery mechanisms

What are the Different Types of Self-Service Payment Kiosks?

We can categorize interactive self-service payment kiosks on the bases of their design or application.

By design there are three types:

  1. Indoor Payment Kiosks: The indoor are designed to be used in indoors
  2. Outdoor Payment Kiosks: The outdoor self-service payment kiosks are designed to be used in outdoors, exposed to weather, temperature and dust.
  3. Customized Payment Kiosks: The customized interactive self-service payment kiosks are tailor-made solutions and exclusively designed as per the business needs, can be both indoors and outdoors.

When it comes to application there are so many different types of interactive self-service payment kiosks. Here are a few most commonly used self-service payment kiosks by industry and application:

See Also: 10 Customer Self-Service Best Practices to Power Your Contact Center Results

  1. Bill Payment Kiosks: The bill payment kiosks are the most common type of interactive self-service payment kiosks. These are used to pay utility bills, mobile top-ups and options to pay for various other services.
  2. Food Ordering Kiosks: The food ordering kiosks are used by fast-food restaurants all around the UAE. These kiosks allow users to choose their meal from interactive menus, customize their order and also use reward points along with various other features.
  3. Corporate Kiosks: Businesses and corporate sector use different kind of interactive self-service payment kiosks to offer quick services for their customers and even for the employees.
  4. Government Services: Different government departments and offices provide interactive self-service payment kiosk to allow customers and visitors to pay for government services, for registration processes and to acquire information.
  5. Banking Kiosks: The banking sector pioneered the interactive self-service kiosk industry. The ATMs, CDMs and other banking kiosks are the examples of interactive self-service payment kiosks at banks. Banks also use customized payment kiosks for improved customer experience.
  6. Registration Kiosk: The interactive self-service payment kiosks are also used for registration when registration fee is required. This types of payment kiosks are used for exhibitions, events, and other such applications.
  7. Self-Check In Kiosks: The self-check in kiosks are equipped with additional features such as EID reader, passport scanner, etc. The customers can make payments and input information to complete the check-in process. These are used by hotels, airports and various other industries.
  8. Vending Machines: The small goods vending machines which dispense food, cold drinks, small goods, and stuff are also a type of interactive self-service payment kiosks. User can simply pay via cash or card to get the items they want.

See Also: What is Money Transfer Kiosk?

Above are some of the most commonly used interactive self-service payment kiosks. There are several other applications and above all businesses can customize these payment kiosks as per their needs. Which is why adaptation of interactive self-service payment kiosks is rapidly increasing.

Businesses are continuously seeking ways and technologies which can help them optimize their productivity, performance, and operational cost

Businesses are continuously seeking ways and technologies which can help them optimize their productivity, performance, and operational cost

Conclusion

Businesses are continuously seeking ways and technologies which can help them optimize their productivity, performance, and operational cost. The customer experience and customer satisfaction are some of the most crucial factors for a business’s success. Happy and satisfied customers mean more business and such customers tend to promote their favorite brands as well which help building a good brand image. The self-service technologies have completely revolutionized the way business and customers interact. With every passing day more and more customers are interested in having digital and self-service experience and preferring self-service over customer service counters. That is why businesses in Dubai, Sharjah, Abu Dhabi and other parts of UAE have started implementing interactive self-service payment kiosks. The self-service payment kiosks are intuitive, offer more freedom, improve customer experience, minimize errors and also reduce per-service cost. That is why both businesses and customers love to use interactive self-service payment kiosks. In this blog we tried to cover all important details about payment kiosks. If you want to learn more about the subject or if you want our help to design a customized interactive self-service payment kiosk for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: The Modern Guide to Interactive Kiosks

See Also: Self-Service Kiosks in Retail: Revolutionizing the Shopping Experience

Posted in Customized Kiosks, Kiosk Dubai, Payment Kiosk Machine | Tagged , , , , , , , , , | Leave a comment

How to Choose the Right Materials for Your Exhibition Stand

Posted on August 22, 2023 by admin

The exhibitions stands and booths are an important part of a business’s marketing campaign. When a business is participating in an exhibition or a tradeshow their booth helps them build a first good impression to a wider and highly targeted audience. As the Dubai, Abu Dhabi and Sharjah are renowned for large events, exhibitions and tradeshows, businesses operating in UAE are well-aware of the importance and benefits of participating in such events. Such events and tradeshows attract highly relevant audience from within the country and all around the world. This can be a game changer for any business, you can strengthen your networking, get new customers and suppliers and enhance your brand identity.

Therefore it is extremely important that your exhibition stand delivers the desired features, functionalities and aesthetics that help your brand stand out of the crowd. It will your exhibition stand’s first look that will draw audience towards your booth.  The look and feel of your exhibition stand very much depends on the design and the materials you are using. The design could be great but if the materials are not good enough, you will never be able to achieve the standard and quality you want. In this blog we will discuss how you can choose the right materials for your exhibition stand. It is crucial to understand that only a professional exhibition stand builder could provide you with the right materials for your stand or boot.

How to Choose the Right Materials for Your Exhibition Stand?

How to Choose the Right Materials for Your Exhibition Stand?

What are the Most Common Materials Used for Exhibition Stands?

Before we discuss the important factors you should consider when choosing materials for my exhibition stand, it is also important to learn about different materials that are commonly used for exhibition stand and booth designing. Here are the most common materials used in exhibition stand building process:

There are three major sections of an exhibition stands, the flooring, booth structure and the final one is the finishing of the stand.

Flooring

The flooring of an exhibition stand usually done with three materials:

  1. Carpet
  2. Melamine
  3. Vinyl

You should make sure the flooring material you are using is appropriate and consistent with your exhibition stand design and theme.

Carpet

The carpet flooring usually directly installed/placed on the venue floor which is usually concrete. The carpet usually comes in two types, Tiles and One Piece (apparently). The tiles come in 1m x 1m size with a variety of color and texture options. The One Piece carpet role comes in 2m x 3m size with a variety of colors and texture. It is important to make sure the flooring team have experience and expertise to conceal the joints when using a One Piece carpet roles for more than 3m floor. Custom carpet are also used, with customized texture and colors, usually business print their branding on such carpets.

Carpet

The carpet usually comes in two types, Tiles and One Piece (apparently)

Melamine

The melamine flooring is usually slightly raised from the ground and is a better choice to conceal the electrical connections and it also gives a premium look to your exhibition stand. There are some standard colors for melamine flooring, such as white, grey and black. The white is one of the most common and is also widely available hence it is the most cost-efficient choice. However, there are many more colors available which can be used. Furthermore the businesses can also get custom colors to match with their branding or with the theme of their exhibition stand. Melamine flooring also comes in a premium wooden grain look, which is also expensive. There are tons of options for different colors and finishing.

The melamine flooring is usually slightly raised from the ground

The melamine flooring is usually slightly raised from the ground

Vinyl

The vinyl flooring is the most cost-efficient flooring, it comes in two forms, vinyl rolls or vinyl planks. Both the rolls and planks are applied directly to the venue flooring, hence if there is electric cables or internet cables, those will remain visible and would require additional covering. The vinyl flooring comes in different colors and textures, however, the texture is printed on a surface which is not actual texture, but if you chose a good vinyl flooring material the illusion will make it look real texture. There are three most common patterns for vinyl flooring, timber pattern, grass pattern and the stone pattern.

There are three most common patterns for vinyl flooring, timber pattern, grass pattern and the stone pattern

There are three most common patterns for vinyl flooring, timber pattern, grass pattern and the stone pattern

Structure

The structure of the exhibition stand can be made up of several materials usually it is a combination of 3 to 5 different materials but it could go up to 10 different materials as per the design and needs.

  1. Chipboard/MDF
  2. Plywood
  3. Aluminum
  4. Glass
  5. Acrylic

The structure is the most of your exhibition stand, it is all that is above the floor, forming the architecture, space, storage, displays, walls, siting, etc. and everything. That is where most of your expense goes.

Chipboard/MDF

The MDF is one of the most widely used material in exhibition stand and booth designing. It is tremendously popular not only in UAE but all around the world due to the fact that it is very cheap, easy to work and easy to source. Since the raw MDF doesn’t have appealing look, it is always used with paint or vinyl finishing.

The MDF is one of the most widely used material in exhibition stand and booth designing

The MDF is one of the most widely used material in exhibition stand and booth designing

Plywood

The plywood is much harder than the MDF, and it also has more natural wood-like finishing, which makes it ideal for structural strength. It is slightly more expensive than the MDF but it can be left raw, without any paint or vinyl covering. Which can make it cost-efficient. Furthermore there are several designs and colors available.

The plywood is much harder than the MDF, and it also has more natural wood-like finishing

The plywood is much harder than the MDF, and it also has more natural wood-like finishing

Aluminum

Aluminum is a strong, lightweight, and cost-effective structural material used to build the structural frame of the exhibition stands. It is not only used alone, but it can be used with MDF, Plywood, Timber, and other materials as well. In some cases the shiny raw look of aluminum frame can also blend in with the design, but most of the time it is concealed with paint, powder-coating or spray-paint.

Aluminum is a strong, lightweight, and cost-effective structural material used to build the structural frame of the exhibition stands

Aluminum is a strong, lightweight, and cost-effective structural material used to build the structural frame of the exhibition stands

Glass

The glass is also very popular with exhibition stands and booths, as it is easily available and very cost-effective. The glass is usually used at windows, doors, and shelves and sometimes used for branding purposes. It requires special skilled labor to work on the glass and also require special handling and care during transportation. Usually thick glass is used which is hard to break or shattered.

The glass is usually used at windows, doors, and shelves and sometimes used for branding purposes

The glass is usually used at windows, doors, and shelves and sometimes used for branding purposes

Acrylic

Acrylic is used as alternate to glass to optimize the cost. The acrylic is easy to work with, very cost-effective, and it can be cut in complex shapes using specialized CNC machinery. The acrylic is widely used in UAE as it is easy to source and best option for customization. However, it is not as that transparent as the glass is, however, there are some premium acrylics which can give almost glass-like finishing.

Acrylic is used as alternate to glass to optimize the cost. The acrylic is easy to work with, very cost-effective

Acrylic is used as alternate to glass to optimize the cost. The acrylic is easy to work with, very cost-effective

Finishes

Finishes are the most important part of exhibition stand building. It is what has been seen by your audience and it is what attracts them towards your exhibition stand. Here are some common finishes of exhibition stands:

  1. Raw: The raw finishes means the actual unpainted surfaces of the materials used. It requires a critical sense of designing and mastery to play with raw finishes and to make them attractive.
  2. Roll Paint: The roll painting is one of the most commonly used and highly cost-effective finishing for exhibition stands and booths and it allow choosing a virtually any color you want.
  3. Printed Vinyl Wraps: The digitally printed vinyl wraps are one the most common and cost-effective method to print your art-work or branding on the walls, large surfaces and anywhere you want.
  4. Lamination/Laminate: The lamination or laminate is a hard-wearing thin plastic sheet which is pasted on the surface and gives it a premium shiny look and are much more durable than the roll paint.
  5. Spray Paint: When more glossy and premium look is required, the spray paint is the best option to go for. It is highly cost-effective and it can offer virtually any color you want.
  6. Acrylic: The acrylic is used to build signage and can be used for both illuminated and non-illuminated signage. The Acrylic signs are a great way to attract more people.
  7. PVC Boards: The PVC boards are a great choice if you need to replace the art-work, branding or promotions on more frequent bases. It is very cost-effective and doesn’t require special skills.
  8. Vinyl Cut Lettering (VCL): The Vinyl Cut Lettering or VCL is a very common and most widely used method for logo, letters and branding. It is very cost effective and can be used with or without illumination.
It is what has been seen by your audience and it is what attracts them towards your exhibition stand

It is what has been seen by your audience and it is what attracts them towards your exhibition stand

There are several other materials that can be used in the structure of an exhibition stand, however, their application is limited and they are expensive. For example, the steel is also used for large pavilions and multi-story booths as it offers great strength and reinforcement. Usually galvanized or powder-coated steel is used as the raw steel doesn’t look good. Mirrors are also used for their reflective properties and mirrors are very good at enhancing the look and feel of a booth by making them look more spacious. Solid timber, pine and hardwood are also good for certain industries.

However these materials require highly skilled labor to work with and are also tend to be more expensive than the MDF or Plywood. The PVC panels and various cladding materials are also used for finishes which are expensive and in some cases hard to work with. An exhibition stand, booth or kiosk is always built using multiple materials. Sometimes a materials is selected for its strength or other features and sometimes for its looks and feels. However, the cost, strength, and the look and feel all are equally important while choosing a material for your exhibition stand.

The cost, strength, and the look and feel all are equally important while choosing a material for your exhibition stand

The cost, strength, and the look and feel all are equally important while choosing a material for your exhibition stand

What factors should I consider when choosing materials for my exhibition stand?

There are several factors that matters when it comes to designing a perfect exhibition stand or booth for your business. While selecting materials you should make sure that your exhibition stand meets your needs and goals, the materials are cost-effective, the skilled labor is available (at reasonable cost), and these is no logistic challenge. There are a variety of materials available in the UAE which you can choose from and this is what make it so confusing and frustrating. Here are some key factors that you should consider while choosing the right material for your exhibition stand or booth:

  1. Cost and Budget: Bespoke 3D cladding or brushed aluminum is amazing, but extremely expensive. The MDF is cheap but does it fulfill your need? You should always attain a balance between your need and desire. It is good to keep your initial cost estimation 10 to 15 percent less than your budget.
  2. Exhibition Theme: Make sure you align your material choice with the exhibition theme, for example, if the exhibition is focusing on reusable and sustainable materials, then you should chose as many of such materials as you can while ensuring your cost remains in your budget and you doesn’t compromise on the aesthetics.
  3. Exhibition Venue: If your exhibition is in indoors then you can easily choose from multiple options, but if your exhibition is outdoor, either partially or fully then you should be very careful about choosing the right materials which can be used in outdoor.
  4. Reusable Design: If you will have to reuse your exhibition stand in multiple exhibitions then you should choose the materials that can be reused with minimum waste. In such case you should use very durable materials and make sure assembling and disassembling will not affect the materials and certain parts of your exhibition stand.
  5. Your Goals: Your exhibition stand’s aesthetics will build its own personality which will help you stand out of the crowd. You should chose the design and materials carefully which align with your business goals as well as the event goals.
  6. Branding: For any exhibition stand it is a must to have feature that it represents the brand personality and branding of your business. The visitors should be able to identify your brand in first glance if they know your brand.

There are several other things that you should also consider, for example, if you are going for a modular design, you should be careful in choosing the materials and ensuring they are of good strength. Because mostly the modular designs are reused many times, so they will have to assemble and disassemble many times. Furthermore the transportation should also be considered, for example, the glass materials require special transportation. Therefore you should always attain a balance between the quality, look and feel, strength and the cost of the materials you are using.

What factors should I consider when choosing materials for my exhibition stand?

What factors should I consider when choosing materials for my exhibition stand?

Conclusion

Being a leading exhibition stand and customized booth designing company in Dubai, we always face customers who overthink about materials and doesn’t know how they should choose the right one. Obviously not every customers is familiar with all the nitty-gritty of the exhibition stand building materials and above all there are tons of different options available in the market under different brandings. Which often confuse them and they start getting concerned about the materials which should be used for their stand building. In this blog we have provided a brief overview of different materials which are used for exhibition stands, booths, and kiosks.

The most important thing to consider while selecting your materials is your goals and your budget. It is best to get professional help and provide them as much details as you can about your goals, vision and needs, and also a clarify your budgetary limitations. At RSI Geeks we always strive to provide the best service to our customers, if you want to learn more about exhibition stand materials and designing process or if you want our help to build a spectacular exhibition stand for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: The Future of Visitor Management: Digital Badge Kiosks

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What is Multichannel Customer Feedback and Why it is so Important?

Posted on August 3, 2023 by admin

The technology have completely revolutionized the way customers and businesses were interacting with each other. With the rise of smartphone technology, internet and social media, the customers are more inclined toward businesses who can offer them a multi-channel communication. Now a days, a business is not judged only by the quality of products or services it offers, but the customers greatly value the experience as well. This lead to a lot of innovation and businesses in Dubai, Sharjah, Abu Dhabi or anywhere else in UAE have started adopting multiple technologies to enhance customer experience and to offer them a quick and very responsive service channel. The communication is not limited to only selective channels anymore, in fact the digital communication channels have already surpassed the traditional marketing and communication channels. Customers prefer to have facility to connect with their favorite brand using multiple channels as per their convenience. The customer feedback system is one of the most crucial part of customer experience management process. The customer feedback help businesses in many ways and help them improve their customer retention, product development, customer service and much more.

What is Multichannel Customer Feedback and Why it is so Important?

What is Multichannel Customer Feedback and Why it is so Important?

What is the Difference between Omnichannel and Multichannel?

Since the communication channels have been increased significantly the terms ‘omnichannel’ and ‘multichannel’ are more frequent to hear. However, there is a huge difference between these two. By definition the omnichannel means covering all channels and offering a seamless experience to your customers, however, when we say multichannel it means multiple different channels which can offer more convenient and unique experience to the customers and raise customer engagement. Majorly these terms are used by marketing and customer service teams, the customer feedback is usually managed by the CX (customer experience) managers. Usually businesses rely on only a few and very traditional channels to collect customer feedback data, that is why they prefer omnichannel feedback system. The impact and outcome of the customer feedback data heavily depends on the quantity of the feedbacks, hence incorporating multiple channels could significantly improve the feedback data quality. That is the reason multi-channel customer feedback systems are gaining popularity in Dubai, Sharjah, Abu Dhabi and other parts of UAE. Different channels require different design and offer different user experience that is why different groups of your targeted audience and customers would prefer different communication channels which make multichannel feedback more important and also more impactful for your business.

See Also: How to Collect Feedback using Customer Feedback Tool

What is the Difference between Omnichannel and Multichannel?

What is the Difference between Omnichannel and Multichannel?

What are the Popular Channels for Multichannel Customer Feedback System?

Now that we discussed the difference between omnichannel and multichannel customer feedback systems, and understood why multichannel customer feedback system is important, let us discuss the popular channels for multichannel customer feedback system:

Multichannel Customer Feedback System: NPS Score Surveys

The NPS Score or Net Promoter Score surveys are one of the best and most commonly used customer feedback system. The net promoter score is a great way to quickly measure the customer loyalty. A good customer feedback system will allow you to measure the customer loyalty by classifying them in different segments which will make it easier to understand and measure the customer satisfaction and customer loyalty. Furthermore you can also add more questions to learn and identify the factors that are driving the customer loyalty and vice versa. The NPS customer feedback system is a great tool to quickly identify the areas of improvement and make quick changes or investigate further to rectify the reasons that are causing satisfaction and unhappiness.

See Also: 11 Customer Feedback Examples for Business Success

Multichannel Customer Feedback System: NPS Score Surveys

Multichannel Customer Feedback System: NPS Score Surveys

Multichannel Customer Feedback System: In-App Feedback Widgets

Whether you are offering your customers a smartphone application or an online customer portal, you can use the in-app customer feedback system, even you can implement it to your corporate website. The in-app customer feedback system comes with a feedback widget which can be enabled all the time on the user interface or it can be offered in a pop-up via a dedicated feedback button. The in-app customer feedback system is a great tool to gather in-depth insight for your products and services and help you gain quality feedback data with higher submission rate. Another great reason of the success of in-app customer feedback system is that it enables you to ask the customer right thing at the right time and maximize the quantity of the responses which help improving the quality of the feedback data.

See Also: How to Collect Customer Feedback using Mobile Phone Applications?

Multichannel Customer Feedback System: In-App Feedback Widgets

Multichannel Customer Feedback System: In-App Feedback Widgets

Multichannel Customer Feedback System: Online Survey and Polls

Another great example of customer feedback system is the online survey and polls. Businesses can create customized questionnaires and polls and send them to the customers or targeted audience via online surveys and polls. The online customer feedback system enable you to create customer satisfaction surveys and polls and share them online via links, emails, social media or any other medium. These surveys and polls can be embedded to your website or product pages as well which is very helpful to reach out to targeted audience. The data can be collected and easily analyzed using in-built tools with ability to export or share with the relevant teams and management.

See Also: 8 Proven Practices for Successful Customer Feedback Management

Multichannel Customer Feedback System: Online Survey and Polls

Multichannel Customer Feedback System: Online Survey and Polls

Multichannel Customer Feedback System: Email Surveys

The emails are one of the oldest yet most impactful and cost-effective communication channel. There are many ways to use emails for customer feedback surveys. You can automate the email surveys or you can run specialized survey campaigns for your email database. The online customer feedback system can create personalized surveys and questionnaires to maximize the outcome of the campaign. Some modern customer feedback systems also allow integrating survey and questionnaire in HTML based emails which makes it even easier for the users to submit their feedback. Working with email customer feedback system you should be careful in composing your message, it is important to show some gratitude to compel your audience to submit their feedback. You should tell them why you need their feedback and how important their opinion is, this will help you get high quality feedback data.

See Also: 5 Types of Customer Feedback

Multichannel Customer Feedback System: Email Surveys

Multichannel Customer Feedback System: Email Surveys

Multichannel Customer Feedback System: SMS Surveys

The SMS is also one of the oldest communication channel, business can utilize SMS based customer feedback system in two ways, one they can share online survey links via SMS assuming all of their audience would have smartphones, and the second ways is to get customer feedback via SMS based questionnaires. In that case the customer don’t have to open a link, but they can chose their response from already given options within the SMS. However, here in UAE almost 99% of the population is using smartphones, so both methods can be used. Most of the time the after sale or service surveys are conducted through the SMS. But businesses can use SMS surveys for any other type of campaign as well.

See Also: How to Enhance Customer Experience with Customer Feedback Surveys?

Multichannel Customer Feedback System: SMS Surveys

Multichannel Customer Feedback System: SMS Surveys

Multichannel Customer Feedback System: Social Media

Social media listening is a great way to keep an eye on what your customers and other people are saying about your brand on social media platforms. However, collecting customer feedback data by using social media surveys and polls is a great way to enhance your brand’s online presence and learn about people’s opinion about your brand. There are a variety of social media which can be used, it is important to understand what social media is popular in your targeted audience. It is also crucial to keep searching for your brand name and relevant keywords to understand what people are saying about your brand along with regular surveys and polls. Businesses can use Facebook, Instagram, Twitter, LinkedIn and other social media platforms and business can also utilize WhatsApp polls to collect valuable customer feedback and suggestions.

See Also: How to Get Customer Feedback? (Best Practices)

Multichannel Customer Feedback System: Social Media

Multichannel Customer Feedback System: Social Media

Apart from the above listed channels businesses can also utilize live chats, customer support ticket portal, knowledge base, online comments and rating websites, customer interviews and direct calls to collect customer’s valuable feedback data.

Conclusion

The advancement in communication, rise of smartphones, and digital platforms have completely changed the way businesses and customers were interacting in past. Now a days a business must be aware of the infinite potential of integrating multiple communication channels to enhance customer experience and to raise customer loyalty. The customer feedback system is one of the most effective and impactful tool which help businesses to align themselves with customers’ needs, demands and preferences. It is important to choose the right channel for targeted audience, ask the right thing and ask it on the right time. There are several different type of customer feedback systems available in the marker, however, a multichannel customer feedback system is one for the most effective solution to leverage the full potential of customer feedback. It not only help business to offer a better experience to the customers but it also help them collect high quality feedback data which is more impactful and help businesses make the informed decisions.

In this blog we have discussed what multichannel customer feedback system is and why it is so important for business. If you want to learn more about multichannel customer feedback system or if you want our help to develop a tailor-made customer feedback data which resonates with your needs and help you maximize the impact of customer feedback, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Why Your Business Needs a Customer Feedback System?

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What are the advantages of Digital Wayfinding Signage?

Posted on August 2, 2023 by admin

A digital wayfinding signage is an interactive self-service kiosk that enables dynamic wayfinding. It is a computer terminal with interactive maps, guides, information, and multimedia specifically designed to help customers and visitors navigate through a building or a large area. Usually, the reception is not the only place where your visitors and customers need to go. In fact, they may need to visit many different places within your premises. Not all businesses have enough staff to escort each individual customer and visitor, which is why they use digital wayfinding signage to help their customers and visitors easily navigate through the premises. Static wayfinding signage is not interactive.

These signs are typically made of paper, acrylic, or are engraved or etched onto a surface. Digital wayfinding signage, on the other hand, is an interactive self-service kiosk that can offer a great customer experience by providing a lot more details and intuitive navigation. The question is whether your business needs digital wayfinding signage or not. Do you have a large building in your office or business? Do your customers need to visit other places within your premises besides the reception area? If you answered yes to both of these questions, then your business needs an interactive self-service digital wayfinding signage.

What are the advantages of Digital wayfinding Signage?

What are the advantages of Digital wayfinding Signage?

What is a Digital Wayfinding Signage?

A digital wayfinding signage is a computer-powered interactive self-service kiosk that offers interactive maps, up-to-date information, and the ability to search the premises to help customers and visitors easily find the office, person, or location they want to visit. Digital wayfinding signage is typically designed with large interactive touch screens and is used indoors. However, businesses in Dubai and all around the UAE are also deploying them in large outdoor facilities, venues, and entertainment parks. When visitors have to wait in line and then are unable to find their destination, it can be a frustrating experience.

See Also: What is wayfinding software and why is it important?

Digital wayfinding signage is a great tool to improve customer journey and ensure a satisfactory customer experience. Modern digital wayfinding signage has a smart search feature that allows users to apply filters, use advanced search features, and voice search. This makes them more user-friendly and helps to improve user interaction. Businesses can use the native signage management tool to publish content, run promotions, and post ads on digital wayfinding signage to leverage its maximum potential.

See Also: Top 10 Self-Service Technologies

What is a Digital Wayfinding Signage?

What is a Digital Wayfinding Signage?

Advantages of Digital Wayfinding Signage

There digital wayfinding signage not only help customers and visitors but also improve your brand image. When your customers and visitors will find a digital signage they will get a very positive impression and admire the simplicity and convenience of digital interaction. Here are some main advantages of implementing a digital wayfinding signage at your facility:

  1. Enhance Customer Experience: It is always frustrating to navigate through large buildings and multi-story facilities. It is difficult for the new customers and visitors to find the way to their destination. Even the frequent customers tend to forget the way. That is why a digital wayfinding signage can be very helpful for the customers and visitors. They can easily find the way to their destination. Which enhance customer experience and help improving brand image.
  2. Optimize Human Resource: Most of the time of your reception staff or service agents is wasted by giving directions and sometime escorting customers to the required place. When you implement a digital wayfinding signage you can easily free up your staff and let them focus on more important and productive tasks.
  3. Instant Floor Plan Updates: It is very common in a business environment that the floor plans keep changing, with printed floor plans, it incurs a repeated cost and waste of resources. With digital wayfinding signage you can instantly update floor plan, change the name of people, locations, and even routes for any destination. The digital wayfinding signage comes with a management tool which allow management to make changes from a web-based control panel and it reflect all those changes instantly on all connected digital wayfinding signage.
  4. Amaze Your Customer with Virtual Tours: The virtual tours are gaining huge popularity. Businesses are developing virtual tours and providing them through digital wayfinding signage and online portals. This help your customers and visitors to get familiar with your facility before even stepping foot into it. It is a great way to build a positive impression on your customers and gain their trust and loyalty.
  5. Utilize Multiple Channels: The digital wayfinding signage are a great way to help your customers and visitors to navigate your premises. You can integrate multiple platforms such as Google Maps, Smartphone Apps, QR Codes, etc. Your users can easily scan a QR code and get the route in their smartphones and they can use Google Maps too which can greatly improve their experience.
  6. Get Customers’ Attentions: The digital wayfinding signage features a bright flashy screen which displays eye-catchy layouts and designs which naturally attract attentions of customers and passing by visitors. Businesses can provide other information, such as promotions, marketing material, products/services, etc. to get customers’ attention and generate more leads.
  7. Enhanced Branding: The digital wayfinding signage are built on a very flexible management software tool which help businesses to customize the screens as per their needs. They can use their own custom branding colors, design patterns and theme to enforce their branding. The wayfinding signage also comes in all colors and different shapes where businesses can put their logo, brand message or customized design to improve their branding.
  8. Third-party Integration: The digital wayfinding signage features easy third-party integration via APIs and other convenient ways which help businesses make the user experience more personalized and inclusive. Businesses can integrate it with central information center or multiple third-party business management tools to provide additional information such as availability of the staff the customer is trying to meet, the change in appointment timings, and even the entire contact book can be integrated to provide users more information they might need.
  9. Cost-Effective Solution: The digital wayfinding signage doesn’t have much cost, they require very less maintenance and have a long lifecycle which make them very cost-effective solution and have excellent ROI. Businesses can also offer more functionalities along with wayfinding and even the entire wayfinding signage can be repurposed if needed.
  10. Useful in Emergency Situations: The digital wayfinding signage can be configured to respond to emergency situations and help customers and visitors by displaying instructions and route to nearest and safest exits. This functionality can be control by automatic triggers and integration with emergency systems or manually from the administrative control panel which make them very useful in the emergency situations.

See Also: What is a Self Service Kiosk? Here’s All You Need to Know

Digital wayfinding signage are a very flexible and customizable solutions which can be customized according to business needs which make them more useful and can help businesses greatly enhance customer experience.

Advantages of Digital Wayfinding Signage

Advantages of Digital Wayfinding Signage

Customized Digital Wayfinding Signage

The digital wayfinding signage can customized as per business needs. The customized digital wayfinding signage can be very beneficial for the businesses and customers. You should considering asking yourself some basic questions such as:

  • What people want to find?
  • What information can be helpful for your visitors?
  • What type of interaction could be satisfactory for visitors?
  • Do you need a multi-lingual interface and information system?
  • Do you need a 2D non-interactive map, or do you need a 3D interactive map?
  • Do you need to offer virtual tour, will it help?

See Also: Solar Powered Outdoor Kiosks – Ideal fit for Large Expos and Busy City Areas

These questions will help you to set a layout of the informational structure and navigation. People would want to get the contact details of the officer they want to meet which is currently unavailable. People might want to see the landmark photos and such details which help them navigating through the route. If you have a more complex and multi-story facility where a lot of stairs or lifts are involved, you should offer users a 3D map with ability to zoom in or out and highlight landmarks which can help them staying on the course and so on. There are a lot of things that you can offer.

You can also ask yourself what kind of content you should put on the signage display, for example, you can publish marketing content, news and much more to improve customer experience.  The orientation and size of the screen is most important especially when you are offering 2D maps. The QR Tags and ability to push route/maps to the users’ mobile phone is very helpful, especially in case of large floor plans. There are several features which can help you achieve a better and more satisfactory customer experience that is why customized digital wayfinding signage are much better than any off-the-shelf solution.

See Also: Specifications of Wayfinding Kiosks

Customized Digital Wayfinding Signage

Customized Digital Wayfinding Signage

Conclusion

The interactive digital wayfinding signage are a great way to improve your customers’ experience. It help optimizing the customer flow and also improve your staff’s productivity. There are several way to implement a digital wayfinding signage. When your customers and visitors are unable to find the route to their destination and they will have to keep asking the staff, they will get annoyed and frustrated. The customer frustration have huge impact on the service quality and their overall experience. It also have negative impact on your brand image. A digital wayfinding signage is a quick and convenient way to navigate through large premises and buildings.

Businesses like offices, government facilities, warehouses, shopping malls, hospitals, educational institutes, and other large facilities must have a well-crafted wayfinding solution at place to ensure your customers never get lost. Confusion among customers will directly reflect at satisfaction index which has huge impact on the overall growth and stability of the business. In this blog we have covered the basics of the digital wayfinding signage, if you want to learn more about the subject or if you want our help to design a tailor-made digital wayfinding signage solution for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Top 10 Self-Service Technologies for Business in UAE

Posted in Interactive Kiosk Dubai, Interactive Self-Service Kiosk | Tagged , , , , , | Leave a comment

What is Money Transfer Kiosk?

Posted on July 31, 2023 by admin

A money transfer kiosk is a self-service terminal which facilitate the process of money transfer and deliver a self-service experience. The self-service money transfer kiosks are a great tool to enhance customer experience with quicker and satisfactory service delivery. The interactive self-service kiosk are a great way to offer a self-service experience to your customers while reducing the service delivery cost which ensures high ROI. In Dubai, Sharjah, Abu Dhabi or anywhere else in UAE the expat population regularly uses money transfer services, most of the customers prefer to visit an exchange to send remittances. However, during peak days there could be very long waiting line which undermine the user experience and also effect brand reputation. That is why exchanges, bans and other financial organizations uses money transfer kiosk. A money transfer kiosk is not much different from an ordinary bill payment kiosk, additional authentication and security layers are added to the system to make transactions secure and error-free. Your customers can enjoy sending remittances or transferring money to any available beneficiary with a simple and easy-to-operate UI (user interface).

What is Money Transfer Kiosk?

What is Money Transfer Kiosk?

See Also: How Can Businesses Benefit From Self-Service Kiosks

The multi-lingual interfaces and integrated instant help mechanisms make the customer journey shorter and simpler and help businesses achieve the higher customer satisfaction. The money exchanges need to build a solid customer-base in order to survive and thrive in the competitive environment of UAE. The tough competition is not the only challenge, in fact the customers in UAE are also very savvy. A business must meet and exceed their expectations in order to delight them. That is why the money transfer kiosks are the best way to offer a delightful customer experience. Furthermore there is another big challenge which is expanding the reach and making your business more accessible to customers. The money transfer kiosks are a very cost-effective alternate to opening up new branches or offices which is not only very expensive, but also increase operational cost and complicate management. In this blog we will discuss what a money transfer kiosk is and how they can greatly benefit both customers and money exchange businesses.

See Also: How Can Businesses Benefit From Self-Service Payment Kiosks?

The multi-lingual interfaces and integrated instant help mechanisms make the customer journey shorter and simpler and help businesses achieve the higher customer satisfaction.

The multi-lingual interfaces and integrated instant help mechanisms make the customer journey shorter and simpler and help businesses achieve the higher customer satisfaction.

What Features a Money Transfer Kiosk Offers?

A money transfer kiosk a self-service interactive kiosk which are designed exclusively to serve a particular purpose. There are two major categories, indoor and outdoor kiosks and the both categories can be customized as per the customer needs. The kiosk serves as an alternative service channel and can be deployed within the premises of the exchange to reduce the workload of the service staff. The money transfer kiosk are also widely deployed on remote locations, such as in banks, malls, bus/train stations, airports and other public places where it can be reached easily. This not only give customers more freedom and accessibility but it also expand business’s reach and allow businesses to reach out to the targeted audiences without having a huge toll on their operational cost and profits. Here are the general specs of a money transfer kiosk:

See Also: Why Interactive Self-service Kiosks are the Ultimate Customer Experience Transformation Tool?

  • High quality Interactive touch screen display with an optional supplementary screen to display live currency rates
  • A computing module with customizable Windows or Android configurations
  • Network connectivity with Ethernet/LAN, WiFi or 3G/4G GSM module
  • A cash accepting module with currency authenticator, laser-based identifier, recycler and change return components
  • A thermal printer for receipt printing with customized receipt design and voucher printing
  • Emirates ID Card scanner and biometrics (fingerprint) scanner for customer identification
  • HD Facial Recognition camera and additional CCTV Security cameras
  • Optional – RFID Scanner, Barcode/QR Code Reader, Smart Payment (Google/Apple Pay), etc.
  • For outdoor kiosk specialized components, weather-proofing and cooling solution
  • Customized money transfer kiosk management software and application
  • Third-party system integration – payment gateway, payment services, central information center, smartphone application, web portals, information management system, etc.
  • Direct access to customer service center via phone, live chat or WhatsApp

A money transfer kiosk can offer a variety of features and services too, it depends on business needs. Technically the software and hardware are very flexible and widely available. The customization further help businesses introduce innovative features and services which can give them a great competitive advantage and help them retaining the valuable customers.

See Also: What are the Types of Interactive Kiosks?

What Features a Money Transfer Kiosk Offers?

What Features a Money Transfer Kiosk Offers?

What are the advantages of a Money Transfer Kiosk?

A money transfer kiosk offer so many advantages which can help businesses obtain maximum customer satisfaction and operational efficiency. A money transfer kiosk can act as an alternate of your branch which is a great tool to expand your customer reach without investing huge chunks of your hard-earned profits. Here are some key advantages of Money Transfer Kiosk:

  • Extend Accessibility and Reach to 24/7: Every customers love the idea of getting access to the services they need at any time of their convenience. However, with the customer service centers and branches the biggest problem is that the customers are bound to operating hours and they also face large waiting lines during busy days of the month. However, the money transfer kiosk allow customers to get instant service at any time and day of the month without impacting their schedules and engaging them in long waiting lines.
  • Improve Operations and Reduce Cost: The operational efficiency is essential for any business’s success and growth. Every exchange business knows that at least the first week of every month is the busiest time for sending remittances. Adding money transfer kiosks will not only help you service more customers but it will also have a positive impact on your employee’s performance and operational efficiency. However, adding more service counters will cost you monthly salaries and more which is why the per-service cost is greatly reduced.

See Also: 10 Useful Features of Interactive Kiosks

  • Better Resource Management: Adding money transfer kiosks means that a bank or exchange business can extend their working hours to 24/7 without hiring more employees and at the same time businesses can also install money transfer kiosks on places where they don’t have any branch, that will help them to reach out to more customers and help them increase their sales. Furthermore installing money transfer kiosk in existing branches will help them reduce workload of the employee which can significantly improve employee performance.
  • Improve Communication: The money transfer kiosk is a digital system which offer a lot of software enabled features, the personalized communication and experience are some of the key advantages of digital kiosks. Businesses can send personalized messages, information, promotions and marketing content directly to the customers while they are interacting with the money transfer kiosk and can significantly improve the impact of their communication.
  • Easy Scalability and Upgrade: The money transfer kiosks are interactive self-service terminals with a centralized kiosk management software hence adding more kiosks is seamless and very cost-efficient. Furthermore it is much easier to upgrade the money transfer kiosk software, adding more services, customizing the interfaces and adding more feature is easy and cost-effective. These features, long lifecycle, and low cost maintenance ensures an excellent ROI for businesses.

See Also: Outdoor Self-Service Kiosk Maximize Customer Engagement in Dubai, UAE

  • Low Risk in Deployment: The money transfer kiosk costs just a fraction of what opening up a new branch or even adding more service counter would cost a business. This means that there is very less risk involved in deploying money transfer kiosks in both on-premises and off-premises locations. Above all you can easily relocate them which also minimize the risk comparing to opening up a new branch and then closing it after some time.
  • Collect Business Intelligence Data: The modern businesses intensively rely on analytical data and insights to take decisions and make policies. The money transfer kiosk can produce a wealth of highly impactful business intelligence data. It can capture analytical data and system usage details form each and every touch point of the customer journey. The money transfer kiosks can also effectively collect customer feedback data which can be very helpful in decision making process.

Moreover every business has unique business needs, and every businesses have different offerings for their customers. Businesses can leverage the money transfer kiosk technology and customize it as per their needs to deliver a unique and exclusive customer experience which is essential for retaining your customers and building a great brand image.

See Also: The Modern Guide to Interactive Kiosks

What are the advantages of a Money Transfer Kiosk?

What are the advantages of a Money Transfer Kiosk?

Can Money Transfer Kiosk Offer Other Services?

Of course, yes. The money transfer kiosk is a very flexible and technologically advanced platform. It can be used for achieving full digital transformation for the branch or entire business. Depositing to account, paying bills, sending remittances, local transfers and making payment to integrated channels, paying fines, paying for government services, utilizing banking services, opening up new accounts, card issuance, check deposit, etc. are namely a few services that can be offered through money transfer kiosks. Furthermore a money transfer kiosk is a fully customized solution which allow businesses to integrate as many services and features as they want. A money transfer kiosk is a self-service interactive kiosk with ability to integrate a wide variety of software and hardware accessories which enable the businesses to offer innovative services and a great digital experience to their customers. The money transfer kiosk platform is built on an AI (artificial intelligence) powered smart software solution which also help the management to improve administration and offer live monitoring, remote management and enable them to gain more control over the kiosk and customer experience.

See Also: Self Service Kiosk for Retail Sector

Can Money Transfer Kiosk Offer Other Services?

Can Money Transfer Kiosk Offer Other Services?

Conclusion

A money transfer kiosk is a revolutionary solution for exchanges, banks and other similar businesses. It is not just a solution to send remittances but it a very effective branch transformation tool. Businesses can offer a multitude of services, they can deliver excellent customer experience, they can use money transfer kiosks for communication and marketing purposes and they can make direct sales to boost their revenue. The money transfer kiosk is a simple and easy solution to deploy and offers a great ROI for businesses in UAE. It offers superior customer experience and the digitalization drive automation and operational efficiency. Businesses can greatly improve their branch productivity and employee performance by deploying money transfer kiosk in their branches. Furthermore a money transfer kiosk is built on a very advanced technology which enable businesses to customize it as per their needs and also make it easier to update, upgrade, and scale in future.

The deployment and maintenance and overall operational cost of operating money transfer kiosk is just a fraction of operating a full branch or office which is why it has potential of greatly increasing business’s revenue and profits. In this blog we have explained what a money transfer kiosk is and what its key benefits for a business are. If you want to learn more about the subject or if you are interested in acquiring our tailor-made money transfer kiosk solutions for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Why Self Ordering Kiosks Are a Secret Weapon for Small Restaurants

Posted in Customized Kiosks, Interactive Kiosk Dubai, Interactive Self-Service Kiosk, Kiosk Dubai, Payment Kiosk Machine | Tagged , , , | Leave a comment

What is a Self Service Kiosk? Here’s All You Need to Know

Posted on July 31, 2023 by admin

Businesses are always eager to find ways to gain higher customer satisfaction which help obtaining loyalty and establishing a long-term relationship between businesses and customers. The customer retention is crucial for any business, studies have revealed that it is 9 to 25 times more expensive to acquire a new customer rather than selling to an existing customer. A self-service kiosk help businesses improving customer experience, reducing wait time, improving service quality and reduce the cost. It help streamlining the operations, minimizing per service cost and enable business effectively utilize their human resource which results in better productivity and higher profitability.

Businesses can deploy interactive self-service kiosk at their existing service centers which will help them optimizing the operational cost of the branch. A self-service kiosk will act as the service counter without any need for hiring a new staff which is very expensive. Furthermore businesses can also deploy these interactive self-service kiosks at off-campus locations to expand their reach without going through the difficult and expensive process of opening up new branches and service centers.

What is a Self Service Kiosk Here’s All You Need to Know

What is a Self Service Kiosk Here’s All You Need to Know

What is a Self-Service Kiosk?

A self-service kiosk is an interactive computer terminal, usually with a touch screen which allow customers/users to perform desired tasks without requiring any help or assistance from the staff. Your customers can independently access to the information, make transactions, get services and even purchase goods via interactive self-service kiosks. Usually the interactive self-service kiosks comes with several software and hardware based features which enable customers to accomplish the tasks they want to perform and allow them access to the services and information 24/7 without any interruption.

The kiosk enclosure or body house everything inside of it such as the touch screen, thermal printer, vending machine, cash and coin payment acceptors, RFID reader, Emirates ID scanner, QR/Barcode Scanner, Passport scanner, custom-sized printer and scanners, biometrics, facial recognition and much more. The body is sealed, strong and protected with different IP ratings and even fully weatherproof which can operate outdoor with full exposure to sunlight, rain, dust and elements. There are different types of interactive self-service kiosks with ability to customize them to align them with business needs.

See Also: The Impact of Self-Service Kiosk on Customer Behavior

What is a Self-Service Kiosk?

What is a Self-Service Kiosk?

How Self-Service Kiosk Works?

An interactive self-service kiosk is a combination of two parts, software and the hardware. The kiosk management tool or self-service kiosk software is a server-side application which runs on a server which is hosted online, or at a cloud or in local/in-premises data center. The self-service kiosk is connected to its server and it is locked to run only one application which is needed where it push and pulls information and data from the mainframe server application. There are computer-based interactive self-service kiosks with Windows OS and there are tablet based kiosks as well. Both Samsung and Apple iPad tablets are commonly used, other Android tablets are also used and in some cases Microsoft Surface (Windows) is also used to achieve specific functionalities.

The customers can interact with the system using the interactive self-service kiosk and an intuitive multi-lingual user interface. The self-service kiosk take user’s commands and send them to the server the server then returns the output which is displayed on the screen or an action is being taken accordingly. That is how an interactive self-service kiosk works. The interactive self-service kiosks mostly used industrial grade components hence can operate seamlessly 24/7 which is a great advantage for both customers and businesses.

See Also: How Can Businesses Benefit From Self-Service Kiosks

See Also: Modern Technologies to Make Your Exhibition Booth Stand Out

How Self-Service Kiosk Works?

How Self-Service Kiosk Works?

What are the Most Common Applications of Self-Service Kiosk?

There could be hundreds of different applications and use-cases for interactive self-service kiosks. Any business can use them to enhance customer experience and to optimize their cost. The interactive self-service kiosks are widely used in Dubai, Sharjah, Abu Dhabi, Ajman, and other emirates of UAE. Here are the most common applications of self-service kiosks in the country:

  1. Queuing Solutions: Almost all service-based businesses in UAE are using interactive self-service kiosks at their service centers to sing-up customers and to dispense their queuing tickets. The use of interactive self-service kiosk with queue management system is so common that it has become an essential component of modern queue management systems.
  2. Bill Payment Kiosks: The bill payment kiosks are some of the most common applications of the interactive self-service kiosks, you must have seen one in the shopping malls, in markets, and even in residential buildings. These kiosks are used for mobile top-up, making payments for utility services and a variety of several other services.
  3. Food Ordering Kiosk: The food ordering kiosks are also gaining huge popularity in the country, many international fast-food chains and traditional restaurants are deploying interactive self-service food ordering kiosks. As they are convenient to use, offer customers more freedom of choice and help businesses increase the per-order cost, upselling and also used to improve marketing and communication.

See Also: What is Employee Self Service Kiosk?

  1. Self-Service Registration Kiosks: The self-service registration and customer registration kiosks are gaining huge popularity over past few years. All types of businesses are using them to facilitate the customer registration process. These self-service kiosks improve customer registration process, reduce errors and make registration process more user-friendly.
  2. Self-Checkout Retails Kiosks: The retail businesses are rapidly adopting self-checkout kiosks. Because they are convenient, offer better customer experience, offer more freedom and control to customers, and help businesses in upselling and marketing. The self-checkout kiosks comes with specialized peripherals and in some cases with cash acceptance facility also.
  3. Information Kiosks: The information terminals and information kiosks are widely used by a multitude of businesses, government and private organizations, airports, mass transit stations, metro, bus stations, shopping malls, large facilities, offices and warehouses all around the UAE. The traditional information booth are usually crowded and offer limited information, however an information kiosk can provide access to a broader knowledge base with digital experience and features such as bookmarking or directly pushing information to users’ mobile or email.

See Also: The best Self-service Kiosk Software for Hotels

  1. Wayfinding Kiosks: The self-service wayfinding kiosks are also very common in shopping malls, large facilities, warehouses, government buildings, and even in outdoor places as well. The self-service wayfinding kiosk allow the user to navigate to any location with ability to search by name, or via voice command. Businesses also offer interactive maps, 3D and virtual tours via wayfinding kiosks along with ability to push route and locations to a user’s mobile phone which is very helpful and can significantly enhance your visitors’ experience.
  2. HR Kiosks: Every business’s HR is one of the most important and essential part of the operations. The HR department uses interactive self-service kiosks to offer instant access to HR services for the employees which increase employee satisfaction and also help reducing the workload of the HR team. The HR kiosks are integrated with the HRMS and can offer access to HR services to both, employees who are deployed off-campus and employees who are visiting the HR.

The above are the most common and widely used applications of the interactive self-service kiosks. There are several other applications which are not listed but also gaining huge momentum such as hotel self-checkout kiosks, patient registration kiosks, customer feedback kiosks and many more.

See Also: Advantages of a Self-Service Kiosk at a Cinema

What are the Most Common Applications of Self-Service Kiosk?

What are the Most Common Applications of Self-Service Kiosk?

Why a Business Needs a Self-Service Kiosks?

There are several reasons to deploy a self-service kiosk. An interactive self-service kiosk offers great benefits for both businesses and the customers. Here are some key advantages of deploying interactive self-service kiosks:

  • Better Customer Experience: An interactive self-service kiosk offers a superior customer experience, it provide easy and 24/7 access to business’s services. The customers can easily schedule their visit, the kiosk will be available 24/7. There is literally no or very less wait time, which reduce customer churn and also help improving customer satisfaction.
  • Reduce Operational Cost: An interactive self-service kiosk cost you just a fraction of opening up new service center, branch or even adding more service counters. It operates 24/7 and can serve more customers which help minimizing the need of human resource and consequently reduce the per-service cost. The self-service kiosk requires very less maintenance which reduces its operational cost and help businesses maximizing their profitability.
  • Boost Sales: The interactive self-service kiosks are a great tool to generate more sales and also improve upselling which results in significant rise in per-sale value. Businesses who have installed interactive self-service kiosks have witnessed a whopping 15% to 30% increase in order size. Businesses can also utilize kiosks to personalize customer experience, communication and marketing which also results in increased sales.

See Also: How Video Conferencing Enhance Self-Service Kiosk Experience

  • Increased Privacy, Security and Accuracy: The customers are always afraid of being judged by the sales/service staff and that is the biggest drawback of a human interaction. The interactive self-service kiosk let them feel free, allow them access to more information and product/service details, and it allow customers to input their personal and private information directly through the kiosk without sharing it with another person. Since customers are inputting their information by themselves and they are selecting orders at their own that is why the chances of errors are slim to none.
  • Collect Data and Insight: The interactive self-service kiosks is a digital solution with an extraordinary ability to collect valuable business intelligence data which help businesses understand their customers’ needs, demands, desires, problems, market trends and various other insights. The interactive self-service kiosk can provide a wealth of valuable business intelligence data and it can also be used to collect customer feedback. The data can be analyzed and utilized in decision making and strategy building processes to make your business more customer oriented.

These are some of the key advantages of deploying an interactive self-service kiosks, different businesses implement different solutions and also customize these interactive self-service kiosks which provides them a great competitive advantage.

See Also: The Advantages of Customer Self-service and Best Practices

Why a Business Needs a Self-Service Kiosks?

Why a Business Needs a Self-Service Kiosks?

Can a Self-Service Kiosk Replace an Employee?

That is a misconception and it is not new, when the industrial revolution started, people were afraid that the machine might replace them, but it turned out to be completely opposite. Instead of replacing employees and workers the machines help improving their lives and making things easier for them. Similar is the case with the interactive self-service kiosks, they are not meant to completely replace the human staff. In fact businesses can utilize the interactive self-service kiosks to improve the work efficiency, performance and satisfaction of their employees. So, in short an interactive self-service kiosk will never replace your employees.

Then the question rises, why a business should use it, first it is an “always-on” channel, doesn’t require a break and don’t need weekends, second its running cost is very low. But that is not a fair comparison. If you want to know when and where you should use an interactive self-service kiosk and where you should deploy an employee, you should understand what a kiosk is better at and what an employee can do which it can’t. For example, the interactive self-service kiosks are great at repeated tasks and simple workflows, the employees are great at building a connection, solving problems, listening to your customers, and negotiating with them. That is why an interactive self-service kiosk cannot and should not be considered a replacement of the employees, in fact it is a tool to boost productivity.

See Also: How Can Businesses Benefit From Self-Service Payment Kiosks?

Can a Self-Service Kiosk Replace an Employee?

Can a Self-Service Kiosk Replace an Employee?

Conclusion

Businesses are always eager to adopt new technologies, solutions and methods in order to improve their offering to their customers. In the modern landscape a customer experience is one of the most important aspect of any business’s strategy. Delivering a satisfactory customer experience is crucial for almost everything. Happy customers become loyal, and loyal customers help minimizing cost, give repeated business and boost profitability. Happy customers also help building brand image which attracts more customers. However, whenever it comes to implement a method or acquire a new solution, the first concerns is always the cost and its impact.

The interactive self-service kiosks are a great solution with excellent ROI. The initial cost is minimal, the operational cost is low, and self-service kiosks offer so many benefits which help businesses improve their operational capabilities and performance while at the same time minimizing the operational cost. This blog was designed to provide a better understanding of interactive self-service kiosks, their benefits and applications. If you want to learn more about the subject or if you want our help to build a tailor-made interactive self-service kiosk solution for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: Interactive Outdoor Self-Service Kiosks

See Also: 10 Customer Self-Service Best Practices to Power Your Contact Center Results

See Also: Self-Service Kiosks in Retail: Revolutionizing the Shopping Experience

Posted in Customized Kiosks, Digital Signage Dubai, HR Self Service Kiosk, Interactive Kiosk Dubai, Interactive Self-Service Kiosk, Self Service Kiosk | Tagged , , , , , , , , , , | Leave a comment

The Advantages of Customer Self-service and Best Practices

Posted on July 25, 2023 by admin

The customer service is a crucial part of any successful business strategy. Without excellent customer service, no business can succeed. There are several aspects of a business that need constant attention from management, but customer service is at the top of the list. In fact, most business analysts develop customer-centric strategies where customer service and customer experience are the most important factors. Businesses in Dubai, Sharjah, Abu Dhabi, and other parts of the UAE are aware of the increasing competition and customer demands. Sometimes it is hard to keep up with the very dynamic market trends and skyrocketing customer demands.

Businesses that constantly put effort and resources into improving customer service see great improvements in revenue generation, sales, profitability, and brand reputation. Better customer experience results in a higher customer satisfaction index, which correlates to customer retention. Establishing long-term customer relationships helps businesses reduce their operational costs. According to several studies, it is 9 to 25 times less expensive to get a sale from an existing customer than to acquire a new customer. That is why customer service is the most important and absolutely essential part of your business strategy.

The Advantages of Customer Self-service and Best Practices

The Advantages of Customer Self-service and Best Practices

See Also: What is Employee Self Service Kiosk aka ESS Kiosk?

Another important performance indicator is customer lifetime value (CLTV). CLTV directly relates to revenue, indicating how much monetary benefit a business gains from a particular customer over the period of their engagement with the business. Furthermore, customer satisfaction and happiness also have a positive impact on employees. Happy customer sentiments mean happy employees, and employee satisfaction is a crucial factor for better employee performance. The happier the employee, the more quality work they will produce, and vice versa. That’s not all. Customer happiness also helps build a strong brand identity, and customer sentiments have a huge impact on brand awareness.

So, customer happiness and satisfaction can literally have a positive influence on every aspect of the business. Happy customers are more loyal, and loyal customers want you to grow and offer better products and services. They will try to help you whenever needed. For example, if you ask them to provide feedback for new product development, you can get their attention and more honest opinions. Self-service solutions have taken over the market like a storm. Every business is implementing self-service solutions to enhance their customer experience and to optimize their operational costs. In this blog, we will discuss how self-service helps businesses achieve their goals.

See Also: 10 Customer Self-Service Best Practices to Power Your Contact Center Results

How Self-service Helps Businesses Achieve their Goals

How Self-service Helps Businesses Achieve their Goals

What is Customer Self-Service?

By definition, customer self-service is a framework for providing customers with the information and tools they need to solve their own problems without having to contact customer service. It provides customers with a channel where they can find their own solutions. There are several reasons why customer self-service is important. First, customers want instant solutions to their problems. They don’t want to wait in long lines to speak to a customer service representative. This trend is not only seen in the UAE, but it is a global trend. There are several factors that have contributed to this trend, such as the rise of computers, the internet, and smartphones.

Today’s customers are more tech-savvy than ever before, and they are more capable of solving their own problems. They are more likely to look up solutions online or in manuals before contacting customer service. For example, I haven’t visited my bank in years. Everything I need is available in my online banking mobile app. If I need something that is not in the app, I will call the call center as a last resort. This is the case with many businesses and industries. Customers want quicker and instant solutions and access to services and information. That is why customer self-service is one of the fastest-growing industries in the world.

See Also: Analyzing the Impact of Payment Kiosks on Consumer Behavior

What is Customer Self-Service?

What is Customer Self-Service?

What are the Advantages of Customer Self-Service?

There are several advantages to customer self-service. In this blog, we will cover only the top five benefits of offering customer self-service, which have a huge impact on a business’s success and growth:

  1. Enhanced Customer Experience: There is a common misconception that an average customer prefers to have a live human experience with your service staff. However, several studies and surveys suggest otherwise. Most customers (from 65% to 85%) in different industries prefer self-service over reaching out to a service staff. Customers want quick resolution, they feel more freedom in self-service, and they don’t want to wait in long queues. That is why customer self-service can greatly improve your customer experience.
  2. Quality and Fast Service: Customer self-service enables customers to easily and conveniently access customer service, information, and relevant tools to either solve a problem or make a transaction. Serving customers at a service counter or via call center is very time-consuming, involving long wait times, repetitive work, and being comparatively slower than customer self-service channels. Furthermore, customer self-service channels are easy to access, which improves customer experience, offers customers more control and freedom, and improves service quality.
  3. Lower Service Cost: Customer self-service not only enhances customer experience, but it also helps businesses minimize service costs and operational costs. Self-service channels are automated, such as web portals, chatbots, customer portals, mobile apps, interactive self-service kiosks, and signage. This reduces the number of services required at your traditional service center, meaning you need fewer service agents and staff, which lowers costs. Operating customer self-service channels is also very cost-efficient, which helps minimize operational costs.
  4. High Productivity: When self-service channels are integrated into a customer-facing environment, most customers who need simple things or have small problems tend to use self-service channels. This greatly reduces the workload of staff and improves their performance. It also enables your service staff to focus on high-value and complex tasks, which increases their productivity and also raises the value of their service. When employees work under a balanced workload, they are happy and satisfied, which is essential for a productive organizational culture.
  5. Increased Sales and Revenue: All customer self-service channels work 24/7 and are always available to customers. This means that your prospects or customers can access certain services, information, and features anytime they want. Easy accessibility and high availability are important for building trust and gaining a competitive advantage. When customers compare different vendors, they tend to prefer businesses that they can easily access. This results in a higher lead-conversion rate and helps businesses increase sales and generate more revenue.

Implementing customer self-service channels is the most beneficial method for any business. Businesses can enhance customer experience, increase accessibility, optimize productivity, and increase sales without investing more or spending more. In fact, self-service channels tend to reduce operational costs.

See Also: Integrating AI and Machine Learning in Self-Service Kiosks

What are the Advantages of Customer Self-Service?

What are the Advantages of Customer Self-Service?

What are the Best Practices to Implement Customer Self-Service?

There are several methods and channels that businesses in Dubai and all around the UAE are using to offer customer self-service. Here are some of the most effective customer self-service channels that will help you build a comprehensive and more impactful customer self-service framework for your business:

Online Knowledge Base:

The online knowledge base is one of the most popular customer self-service channels due to its simplicity and significant impact on customer experience. The knowledge base is a complete library of resources, information, and helpful content. This content can be in the form of text, images, videos, infographics, or any other multimedia content. The knowledge base is designed to guide customers to perform any task or find a solution to their problem. A knowledge base can significantly reduce the learning curve and provide support throughout the entire customer journey.

See Also: How Customer Feedback can Help Small and Local Businesses in Dubai?

The knowledge base is a complete library of resources, information, and helpful content.

The knowledge base is a complete library of resources, information, and helpful content.

AI Chatbots and Virtual Assistants:

Including AI-powered chatbots and virtual assistants is a great way to offer seamless customer experience. Businesses are leveraging the latest technological advancements to improve their operations. Chatbots and virtual assistants are one of the most effective methods to improve customer experience while minimizing operational costs. Businesses can easily hire a professional service provider to train their chatbots and virtual assistants according to their requirements, enabling them to serve customers and resolve their problems. Implementing virtual assistants and chatbots is also very cost-effective.

See Also: What is Employee Self Service Kiosk?

Chatbots and virtual assistants are one of the most effective methods to improve customer experience

Chatbots and virtual assistants are one of the most effective methods to improve customer experience

FAQs Page:

Businesses often underestimate the power, impact, and usefulness of the FAQs page. While an FAQs page may not offer as much in-depth content and information as a knowledge base, it is still a very effective and impactful customer self-service channel. The biggest advantage of an FAQs page is that it contains both questions and answers, covering all basic questions and helping customers and prospects understand the answers. Businesses can create a dedicated page for FAQs and build an intuitive navigational structure to cover everything. They can also add relevant FAQs to each product/service page, which is also very effective.

See Also: Why Mobile Charging Stations Are Essential in Waiting Rooms?

The biggest advantage of an FAQs page is that it contains both questions and answers

The biggest advantage of an FAQs page is that it contains both questions and answers

Tutorials and How to Content:

The video tutorials and how-to content have gained significant popularity in the past few years. Businesses can create video tutorials, how-to videos, or blog pages that can help customers solve a particular problem by providing them with a complete, step-by-step guide and all relevant information about solving a problem or performing a task. Video tutorials and how-to guides are the most effective way to improve customer experience and help businesses increase customer satisfaction and customer retention. The videos and how-to guides can be easily shared via social media, which makes them even more useful and effective.

See Also: Is Charging My Phone in a Public Mobile Charging Station Harmful?

Video tutorials and how-to guides are the most effective way to improve customer experience

Video tutorials and how-to guides are the most effective way to improve customer experience

Interactive Self-Service Kiosk:

Interactive self-service kiosks are gaining huge popularity in Dubai and all around the UAE. Businesses are rapidly adopting interactive self-service kiosks and signage. These kiosks come with a variety of software and hardware-based features, allowing customers to perform more complex tasks and make transactions anytime they want, without waiting in long queues. Interactive self-service kiosks are intuitive, multilingual, highly secure, and work 24/7, allowing customers to access information and services any time they want. They offer excellent customer experience.

See Also: How Payment Kiosks and Secure Transactions are Improving Customer Experience

Interactive self-service kiosks are intuitive, multilingual, highly secure, and work 24/7

Interactive self-service kiosks are intuitive, multilingual, highly secure, and work 24/7

Smartphone Applications:

Smartphone applications are a great way to offer self-service and an excellent customer experience. Think of your online banking app, and now imagine how your life would be without it! Each time you need a service, you would have to make a call to the call center or visit the bank branch, where you would have to wait in line for a long time. Smartphone applications have come a long way. Both Android and Apple applications can offer great features, intuitive and secure customer experiences, and high customer satisfaction. Developing and operating smartphone applications is also very cost-effective.

See Also: Why Customer Feedback Tool is Essential for Closed-Loop Customer Feedback Management?

Smartphone applications are a great way to offer self-service

Smartphone applications are a great way to offer self-service

How to Align your Self-Service Channels with Customer Needs?

These are some of the most commonly used customer self-service channels. To ensure that your customer self-service framework is customer-centric and capable of delivering the desired results, you must understand how to align these channels with customer needs. Here are a few tips:

  • Analyze your existing trends and patterns. See what your customers are asking for, what services they need the most, how they are communicating their problems, and what are the most common services your service staff is offering them.
  • Automate common scenarios by automating the processes such as how your service staff serves your customers, what information they are accessing, and how they are sharing information with the customers, etc.
  • Integrate all relevant databases, systems, and information centers to ensure that all tasks are performed in full synchronization, that all relevant information is available to customers, and that all updates are done to all relevant systems/databases to avoid repeated work.
  • Offer multiple integrated self-service channels that include relevant information. Connect your knowledge base, FAQs, and all information repositories to ensure that customers have a smooth experience and can access up-to-date information they need to complete the task.
  • Offer features that allow customers to connect to customer service and support teams. No matter how intuitive or interactive your self-service channels are, there will always be some customers who need human assistance.
  • Evaluate your self-service channels by collecting customer feedback, conducting regular testing, and engaging industry experts to highlight areas for improvement. Keep optimizing your self-service channels for better performance and higher customer satisfaction.

See Also: The Role of Customer Feedback in Personalizing User Experience

How to Align your Self-Service Channels with Customer Needs?

How to Align your Self-Service Channels with Customer Needs?

Conclusion

When a customer reaches out to a business to resolve a problem or to avail a service, the first thing they will consider is the time it took to resolve their problem or to deliver the service, and the efforts that were made in order to complete the task. If that interaction is not satisfactory, customers will get a very negative impression. Their opinion about the business could change, they could leave, or they could even be upset. This is why customer service is one of the most crucial factors in any business’s success strategy. It is extremely important to ensure that your customers are having a satisfactory experience. The customer service sector has been evolving rapidly over the past few years. Highly advanced technological solutions have been introduced to the service industry in recent years, which can enable a business to completely revolutionize its customer service practices and processes.

Especially with the rise of customer self-service, businesses can deal with the challenges of the modern day. Customer self-service solutions help businesses deliver superior experiences, improve the quality of service, increase staff productivity, and overall operational performance without breaking the bank. With a very small investment and an intelligent solution, businesses can build a comprehensive customer self-service framework. In this blog, we have discussed the advantages of customer self-service and best practices. If you want to learn more about the subject or if you would like our help to provide you with a tailored-made customer self-service solution for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below. We will get in touch with you soon.

See Also: Importance of Customer Feedback System in Public Sector UAE

See Also: What are the best Customer Feedback Questions?

Posted in Interactive Self-Service Kiosk, Self Service Kiosk | Tagged , , , , , , | Leave a comment

What is Exhibition Stand Designing Process?

Posted on June 14, 2023 by admin

There are hundreds of exhibitions, tradeshows and events happening in Dubai and all around the UAE every year with millions of visitors not only from within the country but from all around the world. Businesses participates in such exhibitions, shows and events to grow their business and to improve networking. Since this blog is for a targeted audience so I will assume you have already visited at least one exhibition or such event. Consider your experience and think what attracts you the most toward any particular exhibition stand, is it the design? Is it the branding? Is it the products/services showcased? Is it the branding on the stand? Or is it the overall look and feel of the stand which attracts you the most? Whatever your answer is, all this is possible due to a professional exhibition stand design process. Different features of your stand will attract different people, in order to get most attraction from the audience you must have to follow a professional and well-organized exhibition stand designing process.

What is Exhibition Stand Designing Process?

Your exhibition stand doesn’t meant to be attractive and eye-catchy only, in fact its first and most important job is to portray your brand value, it should be able to communicate your brand message, and it should represent your brand. For example, if you are into high-end luxury properties, then your stand must look high-end and luxurious, the visitor should understand what your sell/offer by one glance at your exhibition stand. Your exhibition stand must engage the audience who is attracted towards it. Let say by adding a digital signage with engaging content or small incentive will encourage people to come and communicate with your team.

People always want to try before they buy, if you can let visitors use your products or services that would be a great way to generate leads. Once you engage your audience you can easily take their contact information or you can give them your marketing materials and so on. But this all requires a great and highly-professional exhibition stand designing process. In this blog we will describe how you can build your exhibition stand, even without any technical knowledge.

See Also: How to Choose the Right Materials for Your Exhibition Stand

What is Exhibition Stand Designing Process?

Exhibition Stand Design Process: Preparing the Brief

The brief is the first step for any exhibition stand design. The brief must contain what you need, what you want to exhibit and what are your goals and objectives. It is extremely important to set a clear goal and then build your exhibition stand design which aligns with your objectives. The brief also contains your stand’s specifications, for example, where you will be placing it inside the exhibition hall, what would be the size of the stand, what products or services you would want to exhibit and what marketing materials you will be needing and all such details.

These details will help you making sound decisions in the next phases. Furthermore your brief will serve as a roadmap for the exhibition design team. If you find it difficult to write a brief you can contact a professional exhibition stand designing agency like Glow Interiors, where our A to Z exhibition design services cover everything from brief to installation, dismantling, storage and redeployment of your exhibition stands.

Exhibition Stand Design Process: Preparing the Brief

Exhibition Stand Design Process: Selection of a Professional Exhibition Stand Designing Company

Once you have prepared your brief, now is the time to look up for a professional service provider who can transform your idea into reality and deliver a great exhibition stand. It is important that you chose a professional exhibition stand designing company who offer you full A to Z services. Which include from conceptualization, designing, branding, building, dismantling and even storage and redeployment of your exhibition stand in future. When it comes to finding a right exhibition stand designing company in Dubai or anywhere in UAE there are a lot of options, there are hundreds of companies offering these services, therefore it is important to choose a right partner who can deliver as per your expectations. In order to choose a right exhibition stand designing company here are some steps you should follow:

  • First start looking it up in online, you can use Google or any search engine and chose at least 6, 7 companies who you think could take up the job
  • Then scan their website, go through their main pages, read their profile section, check their portfolio and rearrange your list accordingly
  • Contact at least 3, 4 top exhibition stand designing companies from your list and share your requirements and brief with them
  • Carefully analyze their response and communication, try to setup a meeting or online discussion and discuss everything in details and see which company suits you the most
  • At least ask 3 exhibition stand designing companies to submit their professional proposal and full quotation and ask them to include costing breakup so in future if you need anything you know the cost
  • Choose the best proposal and sign-off, it is important to understand that the pricing is not the only factor to choose a partner, their portfolio, their team, their communication and everything matters too

These steps will help you finding the best exhibition stand designing company.

Exhibition Stand Design Process: Selection of a Professional Exhibition Stand Designing Company

Exhibition Stand Design Process: Brainstorming and Requirement Gathering

After selecting a right exhibition designing partner the next step is the brainstorming and the requirement gathering meeting. This is the very first step to kick start the creative work. This is a high-level meeting which involves key decision makers from both sides, technical staff, the design team, engineers, branding team, project managers and other stakeholders. Usually such meetings start with a small presentation then transform into open discussion where everyone can propose their ideas and share their feedback unless everyone is agreed on a final course of action.

It is during this meeting the initial concept is drawn on sketchbooks or paper and then this will be moved to the next phase where professional designers refine it and convert it into a real workable design concept. Some key points to discuss during brainstorming discussions or requirement gathering meetings are the brief, goals and objectives, brand message, competitive analysis, targeted audience, location of the exhibition, the placement of the stand, current market trends and even previous designs. The brainstorming and requirement gathering help you and the exhibition stand designing company to make a plan to execute the project.

Exhibition Stand Design Process: Brainstorming and Requirement Gathering

Exhibition Stand Design Process: Illustration and Sketches

Illustration and sketches are the most important step of any exhibition stand designing process. All professional exhibition stand designing companies always do this step. The illustration and sketches help you, designing and technical team to effectively understand a concept. It is also a great way to evaluate a concept without committing too much work and efforts to it and it also help minimizing the project cost and timelines. Initially you should work on at least three concepts, then try to refine any one of them, this stage might require a few revisions but the final illustration will help you to understand what you will get and it will help the technical team to align their project goals with your expectations.

The final render of the 3D design or floor plan requires a lot of efforts and time. That is why the illustrations and sketches are a best way to understand a concept. Making changes or completely revamping the final 3D or floor plan will waste a lot of time and it may also involve additional cost.

Exhibition Stand Design Process: Illustration and Sketches

Exhibition Stand Design Process: 3D Modeling and Floor Plan

Once a design concept is approved from the previous stage, it is moved to the 3D modeling and the floor planning phase. During this stage the professional designers render the concept into a floor plan which is 100% according to the required specification of the exhibition stand. It highlights where each and every design element will be placed, in fact it highlights every minute details to the actual measurements of different areas, height, width and everything in between. In some cases you will have to submit your floor plans to get approval from the concerning authorities or management too.

Once the floor plan is finalized then the specialized graphic designers works on 3D modeling. The 3D design is the actual and final look of your exhibition stand, if you want to make minor changes, you can make at this stage too. The 3D modeling is same like a photograph of the actual stand, but it is shows all minute details and you can see how it will look like in real-life after completion. Once the floor plan and 3D model is finalized the actual production begins and the engineers and technical team start building your exhibition stand.

Exhibition Stand Design Process: 3D Modeling and Floor Plan

Exhibition Stand Design Process: Production and Build-up

The production is the stage where different parts of your exhibition stand are produced from raw materials. For that different technical staff, labor and computer-operated CNC and other machine tools are used. The entire exhibition stand is built in form of small pieces which are produced same like lego blocks and joint together to form the actual stand. All these parts are custom made according to the design shape, most of the time the production team built them in form of different modules which helps them in dismantling, recycling and storing the stand later.

For the build-up all parts are transported to the actual exhibition site and then skilled staff built it there. For transportation and building the exhibition stand you might be needing several permits and approvals from concerning authorities and management. A professional exhibition stand designing company will always help you in all steps. Once the stand is built then the electrical work begins which usually doesn’t require much time. After completing everything the final demo and handover is done.

Exhibition Stand Design Process: Production and Build-up

Exhibition Stand Design Process: Dismantling, Storage and Recycling

Usually these stands are built using very rigid materials, hence can easily be dismantle and reused if needed. Whatever the case is these exhibition stands must have to be dismantled after the exhibition. Usually these exhibitions could last form a few days or some weeks only, so after that time you must have to clear the space and take remove your exhibition stand from the exhibition centers. A professional exhibition stand designing company will always provide dismantling services. The exhibition stand requires the same level of care in dismantling which was done during the construction in order to be able to rebuild it somewhere else or put it in the storage.

Most of the time businesses doesn’t need much changes in their exhibition stand and they can use it several time in different exhibitions and shows. That is why the dismantling service is important to minimize the cost. Furthermore after dismantling an exhibition stand you must have to store it somewhere, a good exhibition stand designing company will help you delivering the stand to the storage. Even if in future you want to recycle it or make changes in the design the technical team should be able to reuse or recycle the stand later.

Exhibition Stand Design Process: Dismantling, Storage and Recycling

Conclusion

The exhibition stands are very important for any business they are not only a tool to generate business but they are a great way to build your brand image. In Dubai, Sharjah, Abu Dhabi and all other parts of UAE hundreds of events, exhibitions and tradeshows held every year with millions of visitors form all around the world. Such events provide a business a great opportunity to showcase their products and services to a highly targeted audience. That is why it is important to portray the best image of your brand with your exhibition stand. The exhibition stand designing process is not as that simple as people might think. It require a professional and systematic approach to build a highly effective exhibition stand which can help you achieving your business goals.

The exhibition stands have two distinct aspects, one is its aesthetics features and the other is its functional features. Only a perfect exhibition stand design can help a business achieve its business goals and get the most out of their participation in any event. In this blog we have covered the exhibition stand designing process and tried to help our readers to acquire a better understanding of the process which will help you build an excellent exhibition stand for your business. If you want to learn more about the subject or if you want our exhibition stand designing service, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How bill payment kiosks help telecom operators improve customer experience and generate more revenue?

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How bill payment kiosks help telecom operators improve customer experience and generate more revenue?

Posted on May 31, 2023 by admin

How bill payment kiosks help telecom operators improve customer experience and generate more revenue?

The telecom industry in any country is very dynamic, progressing and fast-moving, they are responsible of connecting millions of people, providing vital services for businesses and are responsible for completely transforming the modern business landscape. The UAE is a very modern and highly developed nation in the region which has some of the world’s best telecom operators serving millions of customers not only in the country but across the globe. When it comes to the success of a telecom operator, the most important factor is the customer satisfaction.

The customer satisfaction is not a static phenomenon, there is no rule book or check list to achieve it. In fact it is the most dynamic and highly sophisticated concept. The scales, metrics and factors for customer satisfaction keep changing, evolving and rapidly growing as well. The customer needs and demands are skyrocketed in the country, the telecom sector is very competitive and the customer satisfaction is becoming harder to achieve day by day.

How bill payment kiosks help telecom operators improve customer experience and generate more revenue?

In such a dynamic environment, offering unique, innovative and intuitive solutions to customers could be a game changer. The interactive self-service bill payment kiosk is a perfect companion to meet the needs of the modern markets.In this blog we will discuss how a simple interactive bill payment kiosk can be a game changer for the telecom operators not only in UAE but all across the GCC.

See Also: Customizing Payment Kiosk Solutions for Different Industries

What is an Interactive Self-Service Bill Payment Kiosk?

By definition an interactive self-service bill payment kiosk is a computerized kiosk with additional features to allow user to make cash and POS payments without requiring any attendance of the staff. It means the customers/users can independently interact with the bill payment kiosk and perform certain tasks to avail a service. The customers are paying for some service, fees, charges, and deposit cash for some purpose and also vending goods from the machine if needed. The interactive self-service bill payment kiosk comes in various sizes, forms and configurations which allow businesses to offer a variety of different services as per their needs.

For example, the regular bill payment kiosk which are used to top-up mobile SIMs, payment for utility bills, and various other payments and these are very common in Dubai, Sharjah, Abu Dhabi, RAK, and other regions of the AUE. Apart from these bill payment kiosks there are vending machines for refreshments and small goods, there are courier lockers, mobile phone charging stations, and many more. All these are examples of the interactive self-service bill payment kiosk machines.

See Also: What are the Features of a Best Self-Service Payment Kiosk Software?

What is an Interactive Self-Service Bill Payment Kiosk?

How does Interactive Self-Service Bill Payment Kiosk Works?

Before we explain the working of the interactive self-service bill payment kiosk it is important to understand the basic features of the system. There are two major components of the bill payment kiosk, one is the software and the other is the hardware. The software is usually a centralized server application which is hosted on a server (online hosting, local or in-premises data center, or cloud). The mainframe or server communicates with all interactive self-service kiosks. The interactive self-service bill payment kiosks comes with some specific features to allow payment transactions and cash deposit.

The interactive self-service bill payment kiosk consists of a computer unit (Windows OS or Android OS) it acts like a client to the mainframe server. There is a touch screen based user interface (UI) which usually supports multi-lingual interfaces and intuitive functionalities to allow all types of users to comfortable perform the required tasks. Some kiosks comes with physical keyboard and track-pad but most of the modern day interactive self-service bill payment kiosks comes with on-screen or soft keyboard option.

See Also: The Role of Payment Kiosk in Streamlining Retail Transactions

How does Interactive Self-Service Bill Payment Kiosk Works?

There are some authentication tools which are optional, sometimes businesses need their customers to identify themselves using their Emirates ID card, Employee ID, RFID based Cards, QR/Barcode Based IDs, Fingerprint, Facial Recognition or any other method of that sort for KYC purposes. Users first identify themselves or they can start directly from making the transaction, for that they first chose the service or product they want to purchase or the purpose for which they are paying. Then the on-screen software gives instructions and take user to the next steps.

The user can either deposit currency notes, or they can make payment using their Credit/Debit Cards, smart watches or any other supported digital payment method such as Apple Pay, Google Pay or any other method. Once the payment is processed the customers are automatically issued a payment receipt, they can also get e-receipt via email, WhatsApp or confirmation via SMS. The cash part also varies depending on business models, some cash deposit modules allow change and return, and some also include coin based payment and change return function.

See Also: How Can Businesses Benefit From Self-Service Payment Kiosks?

How does Interactive Self-Service Bill Payment Kiosk Works?

On the backend side of the interactive self-service payment kiosks there is a complete automated software running to authenticate the transactions and to update the records. The mainframe server application is integrated with payment gateways, banking system, business’s financial system, inventory management system, customer database, and central information center which allow it to immediately update all records at once and register the transaction. The smart software engine is capable or authenticating and detecting the currency notes, if the currency note or the coin looks suspicious, then the software can decides to return it back to the customer.

The currency authentication is done as per the international and local standards and the validity of the currency notes or coins is checked using high-tech image processing and laser-based technologies. If the interactive self-service bill payment kiosk features return, it will also return the change to the customer and update its record accordingly. All transactions, currency notes and all customer interactions are logged in a centralized data pool which can also be linked to the central information system of the business for reporting, complaints management, and problem solving purposes. That is how a regular interactive self-service bill payment kiosk works.

See Also: What is a Bill Payment Kiosk: Everything You Need to Know

How does Interactive Self-Service Bill Payment Kiosk Works?

How Interactive Self-Service Bill Payment Kiosk Improves Customer Experience

For telecom operators the customer satisfaction is the most important factor that contributes to their success. It is very easy to switch telecom operators that is why offering an excellent customer experience and achieving the ultimate customer satisfaction is crucial. The interactive self-service bill payment kiosk has several benefits which can help improving customer satisfaction:

  • Offers easy access to services and 24/7 availability
  • Offers multi-lingual intuitive user interface (UI)
  • On-screen instructions, instant help and tips simplify customer journey
  • High accessibility and quick service delivery
  • No waiting time or long queues, it offers instant service
  • Offer multiple payment methods, cash, coins, payment gateways, POS & smart payments
  • Offer more freedom, control and convenience to the customers
  • Digitalization drives automation and eliminate errors from the processes
  • Integrated systems and tools allow businesses to offer innovative solutions
  • Live customer support and access to customer service call centers
  • Offer personalized customer experience as per customers’ preferences and needs
  • Enhance security by implementing customer authentication and identification processes
  • Improve communication and present targeted promotions and relevant services/products
  • Collect customer feedback, register customer complaints and update their documents

The interactive self-service bill payment kiosks can enhance customer experience by offering innovative features, personalized customer experience, more control over their interaction, minimize errors and improve brand image through personalized communication and content. Improved customer experience help attaining customer trust and gain customer loyalty.

See Also: Analyzing the Impact of Payment Kiosks on Consumer Behavior

How Interactive Self-Service Bill Payment Kiosk Improves Customer Experience

How Interactive Self-Service Bill Payment Kiosk Help Generating More Revenue

The interactive self-service bill payment kiosks can play an important role in generating more revenue for the telecom operators. These kiosks are excellent in enhancing customer experience and offering them easy access to the services which help attaining customer loyalty. The customer loyalty means repeated businesses and lesser customer turnover rate. Furthermore the customer churn is also a big problem at customer service centers for telecom operators. The interactive self-service bill payment kiosks can offer 24/7 access to the services without any long queues, which help minimizing the customer churn rate and increase business’s revenue.

The telecom operators can deploy interactive self-service bill payment kiosks at their service centers which help them serving more customers and generating more revenue. The interactive self-service bill payment kiosks also improve customer service center’s productivity and help minimizing the human resource cost and increase profitability. Furthermore the telecom operators can deploy highly cost-effective interactive self-service bill payment kiosks instead of opening up new branches which itself is very cost-efficient and help increasing the revenue.

See Also: What Is a Self-Service Payment Kiosk? Unveiling the Future of Transactions

How Interactive Self-Service Bill Payment Kiosk Help Generating More Revenue

The interactive self-service bill payment kiosks also help telecom operators to provide a more personalized and customer-friendly experience which also results in more sales. These kiosks can be used to significantly improve communication and allow businesses to push targeted promotions, relevant products, services, add-ons and much more which help them generating more revenue. The upselling can be increased significantly by promoting relevant products/services and add-ons during the transaction processes which also help increasing the size of each sale and help generating more revenue.

The telecom operators can deploy SIM dispensing kiosks which can fulfill all the requirements for issuance of new connection and improve business’s revenue and generate more sales. There is a huge potential to implement innovative methods using interactive self-service bill payment kiosks which can help telecom operators in generating more revenue and minimizing operational cost for higher profitability.

See Also: How to Choose a Right Self-Service Payment Kiosk for your Business?

How Interactive Self-Service Bill Payment Kiosk Help Generating More Revenue

Conclusion

The interactive self-service bill payment kiosks help telecom sector offering innovative features and easy access to services. Which help increasing customer satisfaction and drive customer loyalty. Loyal customers are essential for a stable and long term growth for any business. Especially for telecom operators the customer loyalty is crucial as customers can easily switch their service provider. Moreover the market is highly competitive and require telecom operators to offer best services. The interactive self-service bill payment kiosks help telecom operator to expand with very low cost, opening up new service centers and branches is way too expensive, the interactive self-service bill payment kiosk which also operates 24/7 is extremely cost-efficient.

See Also: How Payment Kiosks and Secure Transactions are Improving Customer Experience

The telecom operators can also maximize the size of their average sale by upselling, offering personalized promotions, add-ons and relevant products and services directly to the targeted audience which increase the chances of sale and help generating more revenue. In this blog we have discussed how an interactive self-service bill payment kiosk works, and how it can help telecom operators in generating more revenue. If you want to learn more about the subject or if you want our help to design and deploy a customized bill payment kiosk for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

Check out this: How to enhance the impact of your small exhibition stand?

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