Business in Dubai and all around the UAE are eager to improve their internal performance and processes. The optimization of the internal and external resources is a key component in any success strategy. Every business wants to maximize the outcome of their limited inputs. No matter what industry you operates in or what is your size or business model, one thing that is common among all business is to achieve their long term goals which are always anchored with the growth and profitability. All across UAE the markets are growing rapidly, which is not only offering more opportunities but also raising the competition. High competition always lead to risen customer demands and higher market standards. In such scenarios if a business wants to grow then they must have to offer something which no one else is offering. Every business no matter what size it is, always have limited resources, hence they will have to utilize these resources intelligently in order to achieve their goals. A high-performing team of just 5 people could outperform an average or low performing team of 20 people. This is what makes performance management extremely important for a business’ success.
What is Performance Management and HR Customer Feedback?
The performance management is a process of aligning the employee’s objectives, goals, skills, competencies, development, and outcome with the high-level organizational goals and objectives. The performance management help businesses align their all available resources with their high-level and most important goals and strategic objectives which help businesses to maximize the outcome and positive impact of the employees. With an active performance management businesses can easily minimize the waste from their internal and external processes which help them generate high-quality outcome. Basically the performance management ensures maximum outcome with the minimum inputs or with the limited inputs it has capability to maximize the outcome. The performance management processes are essential for a business to optimize its resources and to minimize its expenses which results in higher profitability.
The performance management is not only about producing higher outcome with limited resources but it is basically a process to gradually improve the skills, capabilities and productivity of the employees which eventually results in higher performance and help businesses achieve their goals and objectives.This may sound simple but it is a very complex, sophisticated and lengthy process. In order to amplify the performance of your employee you need to nurture them, improve their abilities, raise their morale and gain their loyalty. A satisfied and loyal employee tends to perform much better than an unhappy or unsatisfied employee. That is why the employee satisfaction is a fundamental goal of any performance management strategy. Businesses do many things to simplify employees’ work, to support them with their career, to encourage them and to build a good relationship with them. In fact these all activities are part of the performance management process. However, one of the most important and crucial part of performance management system is the HR customer feedback tool. In this blog we will discuss how a custom HR customer feedback tool can be helpful in improving your performance management process.
What is Custom HR Customer Feedback Tool?
The HR Customer Feedback Tool is a software platform which is used to give and take feedback from the employees. Unlike any other traditional business tool or software the custom HR customer feedback tool is slightly different, as it is deeply integrated with the central information center of the organization and employee database. Usually the HR is responsible for managing the platform but the gathered data is shared with higher management, relevant employees and field managers, supervisors, department heads, team leads, stakeholders and other relevant personals who need the data. The word custom in Custom HR Customer Feedback Tool is of great importance. There are two major categories of software development, one is called COTS or commercial off-the-shelf software solution and the other is custom software development solutions. The COTS are ready-made tools and apps that a business acquires, however, the custom software development is a more effective approach and it allow businesses to have a tailor-made software and application which fully meet their needs which is not possible in case of COTS. That is why we are discussing only custom HR customer feedback tools.
How to Develop a Custom HR Customer Feedback Tool for Businesses in Dubai?
The custom HR customer feedback tool is developed following the same procedure as for any other software application. The processes begins with the discovery phase, where the needs of the HR department or any other stakeholder are gathered and then a charter of the scope of software is formed. Usually business outsource such development tasks and acquire services of a professional custom software development agency in Dubai, such as RSI Concepts. However, here is a short step by step guide which will help you execute the project:
- Requirement Gathering:This is an important phase, it involves understanding the requirements for your HR customer feedback tool. Businesses usually appoint a project manager who leads all the development activities from start till the delivery. It is their responsibility to have discussions, meetings, and gather the requirements from all relevant persons and teams.
- Selection of a Custom Software Development Agency/Team:The next step is to choose the team who will be developing the custom HR customer feedback tool. If you have sufficient skilled staff you can form up an internal team else you can search for an agency or outsourcing partner who will going to develop the custom software for you. [You can visit or previous blog ‘How to Choose the Right Software Development Vendor for Your Business’ for more information.]
- Format the Scope of the Work Document:Once you decided your custom software development team or an outsourcing vendor. The next step is to formulate a final scope of work charter for your custom HR customer feedback tool. It is better to acquire a profession software development vendor as they will have relevant experience and could help you further improve your custom HR customer feedback tool.
- Start with Wireframe and UI Design: Any software development starts with the wireframe and UI (user interface) designs. The wireframe is basically a blueprint of the entire software application, pay more attention to it. The UI will be the actual design of your custom HR customer feedback tool so make sure it is intuitive and user-friendly. You can share the design with other stakeholders to get their suggestions and opinion at this stage to make it more user-friendly.
- Programming and Development:This is the stage when the software programming team will write the source code for your custom HR customer feedback tool. At this stage all algorithms are written all logics and word-flows are defined and mostly the integrations that are required with other systems, third-party tools, central information system and required databases are also done at this stage. The outcome of this stage will be the complete and final product.
- Testing & Launch: The testing and launch could be treated as separate stages, because the testing is done first. The testing includes, both technical and UAT testing. The technical includes, testing functionalities, software behavior and responses and the User Acceptance Test. Then the software went to launch stages. The launch includes a beta launch followed up by full launch.
The custom HR customer feedback tool is also like any other customized software development project. Usually the standard processes, protocols and practices are followed for timely execution and better product quality. You can visit our previous blog ‘How to Develop a Custom Software in Dubai?’ to learn more about the custom software development process.
Key Components of Custom HR Customer Feedback Tool for Business in Dubai
Your custom HR customer feedback tool is completely different from a traditional customer feedback management software. Traditional customer feedback management tools are designed to acquire feedback from the customers and targeted audience hence serve a completely different purpose. However, your custom HR customer feedback tool is a robust employee feedback and performance management platform it is designed to serve an entirely different purpose. Hence it needs some specialized components which can help businesses to achieve their goals. Here are the key components of a custom HR customer feedback tool:
Employee Feedback Forms and Surveys
The employee feedback forms and surveys are the backbone of any HR customer feedback tool. Basically the employee feedback data is crucial for internal performance management process therefore the HR customer feedback tools are specifically designed to encourage and feedback culture by simplifying the feedback process and making it more accessible for everyone. Your custom HR customer feedback tool is designed to offer features which help your HR or senior management to easily execute various employee feedback campaigns. These features help the HR to customize different surveys for different employees or employee groups. The employee surveys can be shared on the bases of a pre-set criteria which is very helpful in reducing the workload of the managers and automates the survey requests. The HR can utile the employee feedback forms and surveys feature to collect feedback data according to pre-set protocols for the entire employee lifecycle, such as:
- Employee Feedback Surveys for the Newly Hired Employees
- Employee Engagement Surveys on Annual, Biannual or Quarterly bases
- Employee Journey Surveys or Employee Lifecycle Surveys
- Quick or Real-time Surveys based on a Pre-set Trigger or Event
- Customized Onboarding Surveys for Different Employee Groups
The employee feedback surveys are a great tool to understand employee’s problems, their desires and expectations from the business. This feedback data greatly help in performance management process and also help management to improve employees’ skills and capabilities over the time along with various internal processes.
The one-on-one meetings are an essential tool for performance management. It help increasing employee engagements, build trust and strengthen their relationship with the managers. It help collecting a valuable feedback data along with adding context to those feedbacks which significantly raise the quality of the feedback data. It help organizing the data and the activities related to one-on-one meetings and also help both parties to be ready and prepared for these sessions which definitely improve the impact and outcome of these sessions. The one-on-one meetings tools in your custom HR customer feedback system will help you organize the feedback data, track and document the discussions and feedback which is very helpful in decision making processes and taking quick actions to help maximizing the performance. The exclusive one-on-one meeting tool will help managers to compile all the data, previous conversations, notes and any other important piece of information in one pace which makes it easier for them to incorporate those sessions in their final decision or action without missing out any detail. It further help both parties to work on the meeting agenda beforehand and prepare and educate themselves to make the meeting more effective and fruitful. The feedback tools will help both managers and employees to make their discussion more fruitful and discuss all the talk points and important actions. The one-on-one meeting tools are essential for a custom HR customer feedback tool.
360 Degree Feedback Reviews Management
The 360 Degree feedback is basically an employee review process. The 360 Degree feedback is not limited to feedback from managers to employees, in fact it includes feedback from various other relevant personals and stakeholders such as peers, team leads, team members, cross-departmental reviews, feedback from senior management or stakeholders and even from external sources such as customers and/or suppliers, etc. The biggest advantage of 360 Degree feedback reviews is that it doesn’t rely only on one source in fact it could take feedback from multiple sources, usually businesses include 6 to 8 sources but it depends on the internal structure, employee role/position and various other factors. The 360 Degree feedback is considered to be the foundation of the employee review process and it helps employees understand their strengths and weaknesses from multiple angles and perspectives. The comprehensive and in-depth data ensures no details left unnoticed. The 360 Degree feedback reviews also help removing the bias and other problems from the performance management system that are associated with the single-point reviews or single-source feedbacks. That is why the 360 degree feedback reviews are a great tool for the employee evaluation and appraisals.The dedicated 360 degree features will help both managers and the employees, the employee should be allowed to have more flexibility such as commenting on any question, or requesting for follow-up questions, etc. Furthermore the employees, managers, HR or any other concerned person should be given provision to initiate a feedback and other features like that. These features will not only facilitate the process but also help improving the outcome and increase the impact of the performance management process.
Goal Tracking and Management Feedbacks
The custom HR customer feedback tool is different from a traditional customer feedback management tool because both have completely different goals and objectives. The custom HR customer feedback tool is designed to support the performance management and appraisal processes, it is not just a feedback tool, it is in fact a significant component of any business’s performance management strategy. The goal tracking and management is the key objective of any performance management system. Your custom HR customer feedback tool should offer exclusive features that can help integrate the feedback component in various layers of performance management process. The customer HR customer feedback tool should be able to integrate or track required metrics and KPIs, it should support OKRs (if needed), and other performance tracking and goal setting mechanisms. The SART goals is almost an industry standard now, your custom HR customer feedback tool should have ability to incorporate all these methods and mechanisms in order to ensure its full integration in your existing performance management process. These goals and KPIs are usually available for the employees, obviously different organizations have different policies, but the administrative hierarchy and access management will enable HR to allow different user groups access to different information. Every employee should be able to comment, or give feedback regarding their goal or their team’s goal along with feedback related to their KPIs, progress and ability to share direct messages with their line manager or team lead. Such feedback feature will make your performance management more impactful and help engaging employees and build trust.
Recognition and Appreciation Feedbacks
The recognitions and appreciations are the top drivers of the performance and employee engagements. Engaged employees tend to perform well and get loyal to their businesses, which also help in employee retention which is one of the biggest challenge of the HR department. Most of the employee leave an organization if they feel their work and efforts are not recognized or admired by the management. The custom HR customer feedback tool should have dedicated features to establish a multi-dimensional feedback system to allow both managers and employees to recognize and appreciate the work and efforts of the others. The custom HR customer feedback tool should offers distinct UI dashboard enabling mutual recognition and application features all across the organization. A social media type interface is much more effective as it is familiar for the users and easy-to-use. The system should have in-built alerts and notifications for the managers to enable them to give their input as much as possible. The employees should be able to share their achievements or smart algorithms with in-built analytics can automatically share performance and achievements in the dedicated space where other employees and managers can view them and comment on them or like them. Different feedback methods can be applied to these news/feeds which will encourage a continuous process and help employees and managers engage in more meaningful conversations.
In-Built Analytical and Reporting Features
Same like any other customer feedback software the custom HR customer feedback tool must have intuitive analytical and reporting features that allow the HR and managers to prepare actionable reports and integrate the feedback data to other processes for further actions. The HR customer feedback tool’s data is very valuable and useful in strategic and HR decision making processes. Furthermore the data should also be provided to the employees and other users. For that the custom HR customer feedback system should have in-built analytical tools which can process the raw data and convert it into easy-to-understand formats. For employees the best approach is to provide the performance and feedback data in form of a visual or graphical format which will help them instantly understand their performance and help them understand their goals effectively. The in-built analytical tools are also very helpful for management, the managers can easily produce individual and collective reports which can be incorporated in other processes or can be presented to the higher management and help improving various other performance management processes. The in-built data processing and analysis tools help managers and HR to identify various trends easily as the data is compiled from various touch points and sources the accuracy will be high. The in-built analytical and reporting features also enable the custom HR customer feedback system to synchronize the data with other systems and central information center via simple integration methods which also improve the usability and efficacy of the data.
In the growing markets such as Dubai or anywhere else in UAE where the competition is high, the customers’ expectations and demands are skyrocketing and the market trends are rapidly changing, a proactive performance management strategy is essential for growth and stability. Businesses need to optimize their performance in order to gain a competitive advantage and in order to effectively utilize their resources. The prime objective of a performance management system is to align all available resources with the high-level organizational goal and objective. For any performance management system the feedback is an essential and an extremely important component. The HR customer feedback tool is a software application that help HR department to execute a highly organized and structured feedback campaign to meet the need of their internal performance management needs. The HR customer feedback tool is completely different from any ordinary customer feedback data collection tool. As both are designed to serve totally different purposes. The traditional customer feedback system is designed to collect customer feedback regarding products/services and other important aspect. However, the HR customer feedback tool is designed to facilitate the internal performance management process. Furthermore there are different types of HR customer feedback tools available in the market, however, we only recommend our customers to opt for a customized tailor-made solution.
A custom HR customer feedback tool can significantly improve the outcome of the process as it is exclusively designed to meet your very unique needs. In this blog we have discussed how a custom HR customer feedback tool is different form an ordinary customer feedback collection tool and how a business can develop an excellent custom HR customer feedback tool. If you want to learn more about the subject or if you want our help to develop a custom HR customer feedback tool for your business. Please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.
Check out this: How to Collect Customer Feedback using Mobile Phone Applications?