For every business the top priority is to achieve higher customer satisfaction, better operational efficiency and cost optimization. Although it may sound simple, but achieving all these simultaneously is extremely difficult, especially with traditional business practices. This is what compelled businesses to adopt to numerous digital solutions, software and other modern technologies such as interactive self-service payment kiosks. A typical payment kiosk is an interactive self-service computer terminal which has specialized software and hardware features. Typically the payment kiosks are used to offer a quicker and better customer experience and enable customers to make secure transactions through self-service kiosk.
In the modern digital era where the mobile phones and digital technologies have deeply integrated within our daily and work lives, the customers also prefer digital interaction. It is due to the inherent advantages of digital solutions such as convenience, control, speed, and personalization. The payment kiosks are designed to offer various different types of services and transactions which help elevating customer experience and also help businesses optimizing internal business processes and workflows which drives productivity and efficiency.
The business landscape in Dubai, Sharjah, Abu Dhabi and other regions of UAE is much more competitive comparing to neighboring countries. Which require businesses to ensure optimum level of customer satisfaction without that the customers would switch to other competitors. In this blog we will discuss how customizing payment kiosks for your specific industry could significantly increase its impact and benefits.
Customizing Payment Kiosk Solutions for Different Industries
Why Customizing Payment Kiosk is Crucial for Business Success?
Over the past two decades every industry sector have evolved rapidly by adopting technologies and digital solutions. Hence one-size-fits-all is no longer workable, now a day’s even customers who are utilizing same services would have different preferences, needs, and challenges, which result in the increasing popularity of personalized customer experience. Furthermore each industry has some industry specific features and objectives which can only be achieved effectively if the payment kiosk is fully aligned with those requirements. A general purpose payment kiosk might fulfill the job, but won’t be able to effectively and efficiently achieve your business goals. This is why business seek customized solutions which not only align with industry specific needs, but also with unique business needs.
The customization not only help driving efficiency but also help elevating the customer experience. Every industry works differently with different priorities and standards. For example, a payment kiosk offering government services would require customers to sign-in or authenticate their identity such as by scanning their Emirates ID card or inputting an OTP to sing-in, etc. However, the payment kiosks used for mobile top-ups and bill payment doesn’t need customer’s ID, you can simply input your number and pay for the credit amount you want. Similarly there are several features which are very specific for a particular service sector and are ineffective in others. Therefore the customization is essential to ensure the payment kiosk fully harmonize with the industry and business needs.
See Also: What is a Bill Payment Kiosk: Everything You Need to Know
Why Customizing Payment Kiosk is Crucial for Business Success?
Here is a brief overview of how different industries could benefit from customizing payment kiosk solutions for their specific needs and industry standards:
Customized Payment Kiosk for Retails Industry
The quickest service delivery, seamless checkouts and better customer experience are some of the biggest challenges in the retail industry. The retail payment kiosk are self-service checkout kiosk which have certain features such as barcode/QR code scanners, digital weighing scales, integrated royalty card readers, cash payment acceptors and recyclers, debit/credit card machines, RFID scanners, and various other such features. These features enable retail businesses to simplify the self-service checkout process while offering an elevated customer experience. The multi-lingual UIs, and customized processes help streamlining the checkout process. Furthermore the retail payment kiosks also have customized software and various other physical features which help customers during the checkout process. The retail payment kiosk software is also integrated with internal systems such as inventory management system, payment system, royalty program, promotional and marketing modules and a multitude of other features.
See Also: Self-Service Kiosks in Retail: Revolutionizing the Shopping Experience
Customized Payment Kiosk for Retails Industry
Customized Payment Kiosk for Healthcare Industry
The time is crucial at any healthcare facility, especially most of the time the patient who came are already worried and anxious, in such conditions if they have to stand in long waiting lines, or if they have to wait longer for making payments, they will get frustrated. In most of the healthcare facilities the large volume of billing transactions is always a big challenge. The healthcare payment kiosks are integrated solutions which are synchronized with the patient database, appointment booking and several other internal systems and business tools. The healthcare payment kiosks can also scan insurance card or retrieve insurance information to facilitate the medical bills and relevant transactions. Moreover these kiosks can also be used to print medical test reports, documents and general information which improve patient experience. The customized healthcare payment kiosk can effectively reduce administrative work, balancing staff workload and boosting operational efficiency along with enhance patient experience.
See Also: Future of Healthcare: Self-Service Kiosks for Patient Management
Customized Payment Kiosk for Healthcare Industry
Customized Payment Kiosk for Government Services
The customized payment kiosk can completely transform the way government offices and organizations offer services to common citizens. The biggest advantage of utilizing customized payment kiosk to offer government services is that these kiosks can operate 24/7 and the government organization can also place them in various location conveniently and cost-effectively increasing the customer reach and easy access to those services. Another great advantage of government payment kiosk is that most of the government services are inter-connected, hence a single kiosk can offer multiple services also saving a lot of time and in some cases traveling to various government departments. The government payment kiosks have additional features such as Emirates ID card reader, document scanners, various printers, facial recognition and biometrics technologies and various other such features which enable superior security, efficiency and convenience for both the staff and the citizens.
See Also: How Payment Kiosks and Secure Transactions are Improving Customer Experience
Customized Payment Kiosk for Government Services
Customized Payment Kiosk for Transportation Industry
The transportation industry is very well established in UAE, there are millions of passenger who travel on daily bases using various types and forms of public transportation. In UAE a large population of working people daily use public transportation, especially during the peak hours the crowded bus and metro stations is a common sighting. Furthermore there country is known for a large number of tourists and visitors from all around the world and most of them rely on public transportation for their daily travels. Deploying an exclusively customized payment kiosk for transportation industry which is equipped with multi-lingual UIs, various payment methods, and an intuitive knowledge base full of updated information, tour guides and weather updates could greatly enhance the experience of a traveler. Furthermore it will save a lot of time and make payments or ticket purchases seamless. These kiosk can greatly improve passenger experience while providing great many features for management and administration.
See Also: The Evolution of Payment Kiosk from Cash to Digital
Customized Payment Kiosk for Transportation Industry
Customized Payment Kiosk for Restaurants
The restaurants and fast-food industry the competition is extremely high in Dubai, Sharjah, Abu Dhabi and all across the UAE. It is very common to have multiple restaurants and fast-food chain’s outlets in closed proximity and markets which greatly raise the competition. When the customers have multiple options they tend to go for the restaurant where the think they can get served quickly. Thus the need of restaurant payment kiosk or food-ordering kiosk is paramount. The restaurants and fast-food chains can greatly improve customer experience through customized payment kiosk. These kiosk offer instant service, take order with better accuracy, and provide tons of information, about promotions, products, and various add-ons which empower customers and effectively raise their happiness. It also help businesses by driving efficiency, minimizing the human resource at the branch and digitalizing the process. These kiosks also help businesses in reducing per service cost alongside significant increment in upselling.
See Also: What are the Necessary Features of Food Ordering Kiosk?
Customized Payment Kiosk for Restaurants
Customized Payment Kiosk for Real Estate Industry
The real estate management and facility management companies can greatly improve tenant experience by deploying customized payment kiosks at their offices, and the facilities they are managing. These kiosks are customized as per the industry needs, having various features such as scanning documents, secure sign-ins via RFIDs or mobile apps, multilingual UIs, and multi-mode payment features. The tenants can pay their rent, bills, and for various services through the customized real estate payment kiosk. Furthermore the tenants can also request for various services, report problems and even file complaints seamlessly through these interactive self-service payment kiosks. This not only prevent the need of visiting the real estate office, but it also save a lot time and optimize performance at real estate offices. These kiosks can greatly improve customer experience by offering instant services and easy accessibility. Furthermore operational efficiency of real estate and facility management companies can also boost significantly.
See Also: List of Customized Interactive Kiosks Designed by RSI Concepts
Customized Payment Kiosk for Real Estate Industry
Customized Payment Kiosk for Educational Institutions
The educational institutions can greatly enhance their operational efficiency and service delivery mechanisms by deploying a customized payment kiosk for students. Although the name suggest for students, but these payment kiosks are not only for students, the parents, faculty and administrative staff can also avail several benefits from these customized payment kiosks. The student kiosks are not just self-service payment kiosks but these machines can serve as a mini-administration office offering tons of services in a simple, easy-to-access and quicker manner. The parents and faculty can also utilize these kiosks for registration, payment, information and various other purposes. The students always find it difficult to take time to visit the admin office or accounts, but with the customized payment kiosks the students can instantly access the services from anywhere within the campus. The administration can also utilize these payment kiosks to make announcements or to publish updated news and information.
See Also: Customer Service Interactive Kiosk with Video Link
Customized Payment Kiosk for Educational Institutions
Customized Payment Kiosk for Hospitality Industry
The UAE is well-known for its tourist attraction and people from all around the world travel to various UAE regions for business and leisure. The hospitality industry in the UAE is also well-established and huge with capacity and track record of catering to millions of international and domestic tourists annually. The hotel payment kiosks are self-service hotel check-in kiosks which also have ability to facilitate transactional interaction. These hotel payment kiosks or hotel check-in kiosks offer various features such as multi-lingual UIs and information for international guests, multiple payment methods and ability to enable booking, checking-in and checking-out process through an excellent self-service experience. The guests not only check-in/checkout but they can also access to room services, make payments for such services, or request a cab, or provide feedback and suggestion and much more which can significantly enhance guest experience while driving efficiency and productivity in operational performance.
See Also: Fully Automated Hotel Reception with Interactive Kiosk
Customized Payment Kiosk for Hospitality Industry
Conclusion
For any business in a competitive business landscape achieving superior operational efficiency, higher customer satisfaction and effective cost optimization is a complex yet most desired goal. Businesses in Dubai, Sharjah, Abu Dhabi and all around the UAE tend to rely heavily on modern technologies and digital solutions to achieve the same. The interactive self-service payment kiosk is one of the modern and most advanced solution with exceptional potential and impact on various industries. The payment kiosk with their unmatched abilities to deliver excellent self-service experience provide strength and tools to deal with emerging challenges, however, if a business wants to unlock the true potential of these smart machines they must chose to customize these payment kiosks as per their industry standards and unique business needs. This will effectively help businesses deal with their challenges.
The customization is often associated with high-cost and slow development, however, that is not true. In today’s modern digital era where the technology and platforms used to build self-service interactive kiosks have completely transformed, customizing a payment kiosk solution is easier than ever before. The customization will not only enable you adding relevant hardware devices and gadgets or changing the UIs, but it will enable you to customize and personalize the entire customer experience, helping businesses achieve unmatched operational efficiency and ultimate customer satisfaction. In this blog we have discussed why customizing a payment kiosk solution is crucial for the success and we have listed its impact on several industries. If you want to learn more or if you want our help to design a customized payment kiosk for your organization, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.
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