The historic Qasimi Library, then founded in 1925, is now known as Sharjah Library, and operates under the Department of Culture & Information, Emirate of Sharjah. The library is located at the cultural square Sharjah alongside the famous Airport Road also known as E88.

Sharjah Library provides certain services to the visitors of the library where interaction with the staff and automated systems is a necessity. To continuously improve and strive to provide in-time and utmost services, Sharjah Library acquired Survey System and Visitor Feedback System to receive feedback of the visitors.

Sharjah Library also has a facility for schools where school children visit the library to get acquainted with the topics which are beyond standard school studies. This helps students to get familiar with the history, current affairs and the library ethics.

Visitor Feedback System provided by the team of RSI Geeks is deployed on the two kiosks which are used for elders and children. The visitor of the library can participate in the feedback system to provide the feedback about the services provided while leaving the library. A graphical, Emoji, Emoticon and Smiley based feedback system is installed on both the kiosk which are designed and built in mild steel and spray paint to get a decent finish to be kept and presented at the entrance of the library.

A small version of the kiosk is specially customized and designed for the children along with a base where children can stand and use catchy graphics to leave their feedback. This small version of the kiosk also has provided a mean for young children to be attracted towards a touch screen and interact with it.

The administration and the management of the library has been provided an administration panel of the Visitor Feedback System where they can create different feedback questions time to time. They are also provided with a reporting system where the visitor feedback can be analyzed and enhancements or improvements can be planned and executed.

After successful completion of the visitor feedback system Mahyne Waheed, project manager at RSI Geeks said, “We thank and congratulate HH Sheikh Sultan bin Mohammad Al Qasimi, Ruler of the Emirate of Sharjah and member of the Supreme Council United Arab Emirates and the team of Sharjah Library to provide intellectual and learning facilities along with best of class services to citizens. We feel proud to be part of the project at Sharjah Library that is helpful in the betterment and improvements in society. We at RSI geeks feel confident to take over such projects in future”

Visitor Feedback System deployed over Touch Screen Kiosk is a standalone interactive machine that can help any organization to get instant customer or visitor feedback that can be analyzed to for improvements in the customer experience or business process.

This entry was posted in Customer Feedback System and tagged , . Bookmark the permalink.