How Payment Kiosks and Secure Transactions are Improving Customer Experience

Businesses are on a continuous quest to improving customer experience and achieving service excellence. For that businesses often rely on technology and innovation. The technology is deeply rooted to our modern day societies. Especially if you are living in Dubai, Sharjah, Abu Dhabi or any other region of UAE you must be aware of the interactive self-service kiosks. These kiosks are popping up everywhere and both businesses and customers are embracing this remarkable technology. The interactive self-service kiosks are known for their ability to streamline processes and increasing customer satisfaction through their integrated solutions and intuitive user interfaces.

A payment kiosk is also a type of interactive self-service kiosk, the only difference is that it has additional features to enable secure transactions and various other features to facilitate transactional interactions via self-service experience. Contact-less payment or unattended payment are the most crucial areas of focus for businesses and organizations. In this blog we will discuss how payment kiosks and secure transactions can greatly enhance customer experience and operational efficiency which are the two essential ingredients of long-term success.

What is a Payment Kiosk?

A payment kiosk is a self-service computer terminal with an interactive user interface (UI) and ability to take payment via cash or credit/debit card. The modern day payment kiosks offer several flexible methods to make payment such as credit/debit cards, cash, digital payments, payment gateways, POS integration, biometrics scanner, Emirates ID scanners, and much more. The interactive self-service payment kiosks can be classified in two classes based on their deployment, the indoor payment kiosk and the outdoor payment kiosk.

As the name suggest the indoor payment kiosks are used in indoor such as offices, shopping malls, mass transit stations, airports, educational institutions, healthcare sector, public offices, government service centers, etc. Whereas the outdoor payment kiosks are widely used for utility payments, in ports, warehouses, parks and entertainment venues, parking lots and such places. A payment kiosk is integrated with central information center and can offer a variety of services and access to information. Ability to offer multi-lingual user interfaces make them more customer friendly and enable businesses to use them in both attended and unattended service centers.

See Also: What is a Bill Payment Kiosk: Everything You Need to Know

What is the meaning of Secure Transactions?

When it comes to secure transactions, it doesn’t mean the mortgage or car loan, but in the context of payment kiosk the secure transactions means a digitally well-protected and secure mode of payment. This means that the customers or users utilizes a digital medium such as interactive self-service payment kiosk and make payment by their credit/debit card and can provide their personal and financial information with full confidence and trust. In interactive self-service payment kiosk machines the secure transactions are done by utilizing  various digital methodologies such as encrypted data communication between the terminal (payment kiosk machine) and the server (where the customer data has to be updated).

Businesses can also use two-factor authentication by sending confirmation OTP via SMS or email as well as by authenticating the customer’s identity via secure login process or simple Emirates ID scan or biometric. There are many ways to make transactions secure, several security layers at software and hardware levels are added to prevent exploitation and data leak. With all these security layers and protective features businesses are able to offer secure transactions.

See Also: What are the Features of a Best Self-Service Payment Kiosk Software?

How Businesses can Enhance Customer Experience with Payment Kiosk Machines?

Businesses can greatly improve customer experience and increase satisfaction by offering them their desired services in the most convenient way possible while utilizing the innovative features of an interactive self-service payment kiosk machine and secure transactions. The customer experience is often used in broader context, and it refers to the perception a customer has of a business. Every interaction counts, and offers an opportunity to increase customer satisfaction, and strengthen the bond between your brand and your customer. Here are some key advantages which help businesses improving customer experience and increasing customer satisfaction:

Payment Kiosk Machine Offers Intuitive User Interface

The user interface of any software application plays vital role in customer experience. Here in Dubai, Sharjah, Abu Dhabi and all around the UAE there is a large population of expats is living and the country is also hosting millions of tourists and visitors throughout the year. Which is why having a multi-lingual user interface (UI) with multiple popular languages to facilitate a diverse range of customers and offering them more convenience and comfort.

Furthermore, aligning the user interface (UI) with the touch screens will enable customers to easily perform their tasks. Adding on-screen instructions and guides will make customer journey seamless. Integrating several hardware devices also enable customers to quickly perform complex and lengthy tasks. Businesses can also include knowledgebase and customer support details to let customers instantly reach out to customer support centers via VoIP or live chats, etc. All these features help enhancing customer experience and raise customer satisfaction.

See Also: How Can Businesses Benefit From Self-Service Payment Kiosks?

Payment Kiosk Machine Offer More Convenience and Control

The interactive self-service payment kiosk machines can operate 24/7 hence businesses can offer access to their services and support 24/7. Unlike traditional customer service centers who have limited timing and require customers to sign-in queues and long waiting lines, a payment kiosk machine offers instant access to the service and there is no time restriction. Business install self-service payment kiosk machines at key strategic locations, such as at shopping malls, in markets, or even on remote locations where there is no customer service center.

Hence customers can conveniently visit any payment kiosk at any time of the day and get access to the services or make payments and acquire information. Furthermore businesses can offer more control to customer over their interaction through payment kiosks. Customers can chose whatever service they want, they can make payments easily, they can look-up for more services and they can spend as much time as they want without having any pressure. All these features lift up customer experience and streamline customer journey.

See Also: Analyzing the Impact of Payment Kiosks on Consumer Behavior

Interactive Payment Kiosk Offer Secure Transactions

The payment kiosk machines allow customers to input their data, information and documents by themselves hence there is no worry of disclosing confidential information to the service agent. These kiosk machines comes with a very sophisticated payment kiosk software which encrypts user data and information. These encrypted information and data are sent to a secure server where algorithms perform all the tasks and complete the transaction.

Furthermore businesses can also add CCTV Cameras, anti-theft features and currency validators to make user experience more protective. Since all the payments are authenticated electronically, the customer details are also updated instantly. The customers instantly receive confirmation email or SMS and the same is reflected simultaneously in customer portals. All these features make transaction secure and protected. Gaining customer trust is crucial for customer experience and offering secure transactions is a great way to do that.

See Also: The Evolution of Payment Kiosk from Cash to Digital

Payment Kiosk Machines Has Multi-Function Capabilities

The interactive payment kiosks are very dynamic and can offer a multitude of functionalities. This not only limit their application to a specific industry but also help businesses adding useful features to enhance customer experience. Instead of just collecting revenue businesses can offer full access to customer portal and dashboard through these kiosks, allowing them to update the information, subscriptions, plans or services at their own.

The advanced payment kiosk machines comes with document scanning and printing ability along with additional features such as Emirates ID scanner, QR Code, Biometrics, secure log-in and access to customer portal, and several other hardware and software features. All these features are designed to protect customer data, payments, and information. These features are very helpful for various service-based industries. These multi-function capabilities of payment kiosk can significantly improve customer experience and streamline customer journey.

See Also: How to Choose a Right Self-Service Payment Kiosk for your Business?

Payment Kiosk Compatibility with Emerging Technologies

The interactive self-service payment kiosks are made up on a very flexible technology framework which enables them to easily integrate with other technology platforms and applications. In the modern business landscape, where digitalization has become absolutely essential, the ability to integrate with other software, tools, databases, central information center and other emerging technologies is vital for the success. The payment kiosk machine comes with a very powerful server software or kiosk management system.

This kiosk software allow payment kiosk to interact with other systems and databases making adaptation very easy. As the AI (artificial intelligence), virtual chatbots, facial recognition, and various other technologies are rapidly emerging and becoming main stream, it is crucial to acknowledge their importance. The payment kiosk machines can easily be integrated with such high-end and other emerging technologies via secure APIs and various unconventional methods which not only improve internal business processes but also help enhancing customer experience.

See Also: Customizing Payment Kiosk Solutions for Different Industries

Payment Kiosks Offers Great Customization and Scalability

The technology is evolving on a rapid pace, it is important to keep up with the industry trends and emerging customer needs. A payment kiosk machine is a future-ready solution which not only help you drive performance and efficiency but also raise your capability to deal with emerging future challenges. For that the payment kiosk machines offer a highly customizable software solution. Businesses doesn’t have to rely on commercial off-the-shelf solutions but they can fully tailor-made their payment kiosk machine and system as per their unique business requirements and needs.

That is not all, the payment kiosk machines can easily be upgraded and updated with nominal cost. This can be very helpful for businesses who are operating in a competitive markets, where the industry trends and customer demands could change rapidly. Furthermore one the payment kiosk system is in place, businesses can easily add more features, services and information to the system. The payment kiosk machines comes with a centralized management dashboard that allow business to remotely manage these kiosks. Thus the payment kiosk not only improve customer experience but also several internal business processes.

See Also: Self-Service Kiosks in Retail: Revolutionizing the Shopping Experience

Conclusion

The adaptation to interactive self-service payment kiosk and secure transactions could be a big transformative leap towards customer service excellence. The payment kiosks not only streamline customer journey but also offer digitalization which drives automation and boost operational performance. Customer satisfaction and operational efficiency are the two most essential ingredients for a long-term sustainable success. The rapid adaptation of interactive self-service payment kiosks and secure transactions is an evidence of its ability to elevate operational performance and customer satisfaction.

The security, protection, personalized experience, freedom and control these payment kiosks can offer are unmatched in any other customer service solution. Furthermore businesses can integrate payment kiosk machine with other internal systems, tools, databases and central information system which unlock a spectrum of advantages and innovation. Interactive self-service payment kiosk machines can be a game changer for businesses operating in highly competitive markets such as in Dubai, Sharjah, Abu Dhabi and other regions of UAE.

In this blog we have discussed how payment kiosks and secure transactions can help businesses improving customer experience and boosting their operational efficiency. If you want to learn more about the subject or if you want our help to design a bespoke self-service payment kiosk solution for your business, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.

See Also: What is a Self-Service Payment Kiosk? Unveiling the Future of Transactions

See Also: The Integration of Mobile Payment Options in Kiosk Systems