The COVID-19 Pandemic have completely changed the ways people are interacting with businesses and even with each other. Although the year 2022 is very promising as countries all around the world are easing down the COVID-19 restriction, even in Dubai and all across UAE the government is gradually revoking restrictions. The COVID-19 pandemic have completely transformed the service base industries where the customers must have to visit the business or its branch in order to get served or to make a transaction. The COVID-19 had not just impacted businesses but common people as well. People are now more aware of their health and safety. People adopted several new things to ensure they remain safe and healthy. We see thermal cameras and body temperature detecting handheld devices everywhere. Because the high temperature is the first sign of COVID. So, the governments enforced all businesses and public places to install temperature detecting devices at the entrances. The temperature detecting and monitoring kiosk is just an innovative way to do so, although it is not mandatory.
As businesses and organizations are resuming to their full capacity the temperature detecting and monitoring kiosk could be a great tool to ensure the health safety of the users. Furthermore the kiosk can also include other features such as facial recognition or interactive self-service tools to further expand the usability of the kiosk. The technology and the vendor have advanced rapidly, as now a days, the temperature detecting and monitoring modules come coupled with a facial recognition system as well. Businesses are leveraging this differently as each business have a different function, however from the technological point of view the technology is same. Usually the temperature detection is done via infrared heat detection sensors. There are endless possibilities and each business can leverage this technology to in different types of kiosks but the prime goal is ensure the safety of the place and to satisfy the customer’s concerns.
Here are some key benefits of a temperature detecting and monitoring kiosk:
Safe and Contactless Screening
The COVID-19 related restrictions are finally easing up here in Dubai and also all around the UAE, however businesses and public places still require to take temperature of the people who are entering the premises. For any handheld device the security or staff must have to be within 5 feet to the person they are screening. Which also put them on the risk of getting the COVID-19. The temperature detecting and monitoring kiosk is a far better and safer alternate to the handheld devices. As the function is fully automatic, the employees don’t have to be closer to screen the customers. So there is no chance or spreading COVID-19. According to the studies the person who is taking temperature with handheld or other devices which requires them to get closer to the visitors or customers, have greater risk to getting the COVID-19 than anyone else. The temperature detecting and monitoring kiosk eliminate that risk and are much safer for both the employees and the visitors/customers too.
Can be used to Restrict Access
Public places such as businesses, government departments, exhibitions and such areas usually issue entry passes with Barcode/QR Code or RFID, the temperature detecting and monitoring kiosks can be used to restrict the access to that areas. The visitors will have to scan their entry pass or card, while doing that the kiosk can automatically detect their body temperature. If their temperature is higher, they system can automatically put them in restricted list, so when they or any of the staff member scanned their access card, the system can notify them that their body temperature is higher, and their access can be denied to prevent any harm to the rest of the visitors and staff. Businesses can also use this feature at their entrances to screen their employees on daily bases, whenever any employee have higher temperature the kiosk can notify the access system to prevent their entry into the building. This is a very useful feature and can be a great help to improve the health and safety of the employees and customers.
Increase Employees’/Customers’ Confidence and Give them a Peace of Mind
The temperature detecting and monitoring kiosks have a greater impact on employees and customers when it comes to the comfort and peace of mind. Due to COVID-19 pandemic situation many people are hesitant in going to public places, if they find a temperature detecting and monitoring kiosk at the entrance they will have a peace of mind and will have more confidence and trust on the business. As the temperature detecting and monitoring kiosk detect people who could be infected with the COVID-19 so it brings a level of health safety and security for everyone. Whether it is your employees or your customers/visitors they would know that the business has capabilities to prevent anyone with COVID-19 symptoms to entering into the building hence the environment would be safer for them. Which will induce a sense of safety and it will increase their level of trust on the business. Hence they would be more confident when they will be visiting the business. It also add value to credibility and brand reputation, as people will know they are proactively taking measures to improve health and safety conditions within their premises.
Automated Alerts and Notifications
Automated alerts and notifications is one of the most useful feature of a temperature detecting and monitoring kiosk. Whenever the kiosk detects a person with higher temperature they can automatically alert the concerned authorities, staff or management and provide them safe time to take preventive measures and actions to ensure the safety and health of the people inside. Especially for the medical facilities such as hospitals, clinics, testing labs, etc. this feature is very effective and useful. The temperature detecting and monitoring kiosk can be placed at all entrances to screen patient and employees entering into the facility and keep the relevant staff and authority up-to-date by providing them real-time data and alerts. Which will help them to immediately detect people with COVID-19 symptoms and separate them or reroute them to dedicated gates without endangering the safety and health of the others.
Facial Recognition Technology
Since the pandemic have started the system designers and manufacturers all around the world have started innovative new products and solutions to help society to prevent the spread of the COVID-19 virus. The temperature detecting and monitoring kiosk is also one of the technology, although the technology was present since a long time, but the COVID-19 scenario compelled the manufacturers and vendors to refine the technology. Now a days, most temperature detecting and monitoring devices comes with a facial recognition technology as a single package. The integration of the device is also very simple and comes with standalone software applications as well. Businesses can use facial recognition technology to maintain and monitor record and history of their employees as well. The modern facial recognition cameras can even detect face with wearing a mask. The system can maintain history coupled with the face, if an employee’s temperature is just at the line for consecutive few days, the system can alert the management or administrative staff. The facial recognition can also be used for attendance and access requirements. The temperature detecting and monitoring kiosk system is highly customizable and can be programmed to perform so many different tasks as per the needs of the business.
Integrated Digital Signage Display
The temperature detecting and monitoring kiosks comes with an integrated display screen which can be used as a digital signage display. The businesses can run multimedia content on it. The content could have safety and health related guidelines, COVID-19 precautions, general news and up-dates or even marketing materials. This will increase customer’s engagement and will also help businesses to communicate their brand message.The digital signage also comes with a CMS or content management system which provides businesses control of each connected temperature detecting and monitoring kiosk through remote access via online connectivity. This enables the businesses to push content to the kiosks in real-time or publish news, alerts and critical messages instantly on any of the temperature detecting and monitoring kiosk or on all of them simultaneously. The system can also be programmed to display instructions in case of higher temperature is detected which increase the usability and effectiveness of the entire system and is very helpful for the businesses and their administration.
In-built Automatic Contactless Hand Sanitizer Dispenser
The temperature detecting and monitoring kiosk also includes an automatic contactless hand sanitizer dispenser. The dispenser is equipped with proximity sensors and it can sense when someone is near, the user just have to align their hand with the dispenser and it will automatically dispense a hand sanitizer liquid or gel. The dispenser can be configured for different quantities as well and it has adequate storage capacity. The function is completely contactless and the user doesn’t have to touch anything, the sensor can detect the user’s hand from distance and it dispense the gel or liquid on user’s hand. So the customers or employees who are entering into your premises can sanitize their hands and prevent the chances of COVID-19 virus spread.
Interactive Self-Service Features
The temperature detecting and monitoring kiosk comes with a 21.5 Inch or 32 Inch screen which can also have a touch panel based interface to provide functionalities for the self-service operations. Businesses can use the touch screen interface to further improve the user experience and provide them easy services. For example for an exhibition the users can register through the kiosk, their temperature is already taken, they have hand sanitizer available, and they are registering without interacting with a human staff. Which means the chances of COVID-19 virus spread are minimal. The exhibition registration is not the only service that can be offered through our temperature detecting and monitoring kiosk, in fact it includes a general purpose computer which can run any web-based or native application that is designed for Android or Windows OS. This is a great feature and it can be utilized even after a long time since the pandemic will be over. This increase the lifecycle of the temperature detecting and monitoring kiosk and ensure business will get better ROIs in the long term.
Conclusion
The temperature detecting and monitoring kiosk is a great companion of businesses to enhance the customer experience and to ensure their health and safety. The kiosk comes with various benefits such as automatic and completely contactless screening, facial recognition and access controls, contactless dispenser and interactive features to offer self-service functionalities. Businesses can use these features to improve the confidence of their visitors, customers and employees by assuring them their health and safety. The temperature detecting and monitoring kiosk also provide customization facility which enables businesses to offer innovative solutions and features that can not only assure the health and safety but also impact the user experience and user journey. The kiosk is built on generic technology platforms, which means there are tons of software applications and hardware accessories that can be integrated in the system to improve the user experience and the usability of the kiosk.
The kiosk comes in multiple sizes and with Android and Windows OS based operating system, which makes it easier to develop custom application and integrate the system with existing applications and software. The automatic alerts and instant detection can be used to alert the concerned authorities or administration when an abnormal reading is detected. Such systems also help improving the confidence of the employees and visitors and give them a peace of mind. RSI Concepts is a leading company in IT solutions and systems in Dubai, UAE. If you need a customized solution of if you want to learn more about the temperature detecting and monitoring kiosk, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.
Check out this blog: 4 Reasons Why Self-Service Enhances Customer Experience