The self-service solutions namely the interactive self-service kiosks has become an integral part of customer-facing business functions. Whether it is customer service, payment solutions, customer registrations, visitor or guest check-ins, the interactive self-check-in kiosks are revolutionizing the way businesses used to interact with customers. Businesses can offer a seamless check-in through digital channels, such as self-check-in kiosks. By implementing self-check-in kiosks businesses can greatly improve the operational efficiency, internal processes and customer experience. The self-check-in kiosks offer great flexibility, control and personalized customer experience. These kiosks are also great at enhancing operational efficiency and staff performance which lead to higher productivity and profitability.
Now think of taking the user experience and user-friendliness to the next level by leveraging the true potential and convenience of mobile apps. Integrating self-check-in kiosks with mobile apps can greatly improve customer experience and streamline customer journey. If you are operating in Dubai, Sharjah, Abu Dhabi or anywhere else in UAE, you would know how important and impactful mobile apps are. This is due to the tech-savviness of the consumers, and large-scale use of mobile apps by businesses. Everyone in the country has access to the internet and almost entire population use smartphones. In this blog we will briefly discuss how integrating self-check-in kiosks with mobile apps can help you increase customer satisfaction and gain a great competitive advantage.
See Also: What is a Self Service Kiosk? Here’s All You Need to Know
Integrating Self-Check-in Kiosks with Mobile Apps: A Seamless Experience
What is a Self-Check-in Kiosk?
A self-check-in kiosk is an interactive self-service kiosk offering intuitive touchscreen-based interaction. The biggest advantage of self-service kiosk is the self-service experience, it has great capabilities and features and can be customized as per a specific industry or exclusive business needs. The self-check-in kiosk is also a self-service kiosk but with few customized features to facilitate various check-in tasks via intuitive self-service experience and quicker service delivery. The interactive self-check-in kiosks are great at simplifying check-in processes, such as verifying bookings, inputting user data, and transactional interactions. The self-check-in kiosks can also facilitate payments and allow user to make payment using various inbuilt payment modes.
The self-check-in kiosk doesn’t only facilitate check-ins but also provide a well-structure knowledgebase and information. Businesses can also offer various services through these interactive self-check-in kiosks. These kiosk can greatly reduce the repetitive tasks, automate several internal processes to ensure lightning fast service delivery. There are various hardware and software components such as Emirates ID reader, passport scanner, document scanner/printer, thermal printer, facial recognition cameras, biometrics, IRIS scan, RFID, NFC, etc. Majorly the time consuming tasks in a check-in processes are inputting customer details, verifying appointments or bookings, and making payments, all these can be done seamlessly via interactive self-check-in kiosks.
See Also: 5 Future Trends in Self-Check-in Kiosks: What to Expect
What is a Self-Check-in Kiosk?
The Benefits of Integrating Self-Check-in Kiosk with Mobile Apps
The mobile application has become an integral part of our personal and professional lives. Whether it is paying utility bills, managing personal banking, ordering food, or online shopping, these mobile apps are deeply infused in our every aspect of life. When a self-check-in kiosk is integrated with mobile apps, businesses can leverage the bests of both platforms. This enable businesses drive efficiency, performance and accuracy while ensuring enhanced and elevated customer experience. The integration itself is a technical process, enabling communication and data flow between two platforms. The integration is usually done via secure APIs or web services which act as a bridge enabling the shared data and functionality between two platforms.
The integration not only drive efficiency but it also simplify the processes for both the customers and the staff. For example, in case of a hotel check-in kiosks the customer only need to input the information in the app once, then whenever they make a booking, the only require a few taps and the entire information is relayed to the hotel’s booking management software or core application. Similarly in case of payments or document scanning the mobile app simplifies various workflows, enabling customers to instantly get the service with the most convenient experience of mobile apps.
The integration of interactive self-check-in kiosks and mobile apps comes with a multitude of benefits. Every industry sector can exploit this powerful integration to deal with their exclusive challenges or industry specific needs. However, there are some key advantages of this integration that are universal across all customer service sectors:
- Seamless Customer Journey: The integration of self-check-in kiosks and mobile apps enable customers to start the check-in process from their mobile device, and complete it at a kiosk and vice versa. This facility reduce friction, simplify the process, and make it quicker to streamline the customer journey. This is crucial for customer happiness and satisfaction.
- Quicker Service Delivery at Check-in Kiosk: The pre-check-ins allow the customers to input their data and chose their options beforehand. This results in very less time spent at self-check-in kiosk. Customer either require to scan a QR Code at the self-check-in kiosk or very less and quick steps at the kiosk to complete the check-in, effectively preventing lengthy wait time at the kiosk.
- User-friendly Check-In Process: Offering the convenience of mobile combined with power of interactive self-check-in kiosks, can greatly improve customer experience. Customer can choose mobile app or kiosk, or they can use pre-check-ins at the mobile app even before arriving at the premises and then complete the check-in in the blink of an eye at the kiosk.
- Contactless Check-in: The contactless check-ins are admired at busy places, because an average consumer is very concerned about their health and safety. The mobile apps can generate a QR Code, or scan-able token which let them check-in at the kiosk without requiring them to even touch it, furthermore the mobile device’s NFC can also be utilized for contactless check-ins.
- Reduce Customer Wait Time: By enabling pre-check-ins via mobile apps, you can effectively reduce the congestion or avoid bottlenecks caused by heavy load on the self-check-in kiosks. Most of the check-in process can be done through smartphone, requiring only a few-seconds interaction at the interactive self-check-in kiosk.
- Personalizing Customer Experience: Since the mobile apps are installed on the customers’ phone, it has advanced capabilities to collecting analytical data. This help businesses personalize customer experience as per their preference, demographics and other parameters. Personalized customer experience help building trust and nurturing customer loyalty.
- Improved Accuracy and Efficiency: The mobile apps can store important customer data that is required for the check-in, avoiding customers to input it again at the self-check-in kiosk. This help reducing the errors, improve accuracy and make check-in process quicker. Furthermore it also help reducing the service delivery time, which reduce customer wait time at the kiosk.
- Real-Time Data Flow and Updates: Integrating self-check-in kiosks with mobile apps can greatly improve the data flow efficiency. The data can instantly relayed to kiosk management software or check-in management system. The data is instantly shared with all relevant systems, ensuring up-to-date information for both the customers and the staff.
- Streamline Registration Process: Integrating self-check-in kiosk with mobile apps help businesses streamline their registration processes as well for new visitors or first timers. The customers can do the registration through the mobile apps, and for final authentication or verification they can provide required information, document, details, etc. at the self-check-in kiosk.
- Streamline Payment Process: For some check-ins the payments are also required. For example, the hotel check-ins or exhibitions registration. Both the mobile apps, and the interactive self-check-in kiosk can be used to streamline payment process, offering multiple payment options and better accessibility to customers. This can significantly improve customer experience too.
- Multi-Lingual UIs: Both the mobile apps and the interactive self-check-in kiosk can offer multi-lingual UIs (user interfaces). Although the kiosks traditional includes less language options, but the mobile apps can virtually provide any language option. Furthermore the kiosks can offer additional accessibility features which are limited at the mobile apps.
- Increased Customer Satisfaction: The integration between mobile apps and the self-check-in kiosks can greatly improve customer satisfaction by offering highly personalized and intuitive interaction with the system and fast service delivery. Customer can always reach to information and customer service or technical support to instantly solve their problems.
- Centralized and Secure Data Collection: Integrated systems and solutions consolidate user data in a single database, making it much easier for businesses to analyze and protect the data. Furthermore the data flow and communication between the mobile apps and self-check-in kiosk is done through encrypted methods, which greatly improve security and privacy.
- Seamless Integration with Loyalty Programs: Usually the mobile apps are already integrated with loyalty programs, when both the mobile apps and the self-check-in kiosks are integrated, integration of loyalty program become seamless. Customers can access and redeem their loyalty points, rewards, and access other features from both the mobile apps and the check-in kiosks.
- Analytical Data Collection: Both the mobile apps and the interactive self-check-in kiosks can collect valuable business intelligence data. The analytical data scattered across multiple platforms can be combined at a single backend system when these systems are integrated. The integration of mobile apps and self-check-in kiosks offer valuable analytical data and insight collection.
- Improved Staff Performance and Productivity: The integration of mobile apps and the self-check-in kiosks can greatly reduce the workload of the employees, offering alternate check-in channels. This let the employees focus on more productive tasks and help management reallocate resources where they are much needed. These features help boosting performance and productivity.
See Also: The Benefits of Implementing Self Check-in Kiosks in Hotels
The integration of self-check-in kiosks and the mobile apps offer a balanced combination of superior customer experience, elevated service quality, streamlined check-ins and various other internal processes. All these features help businesses greatly improve customer experience and satisfaction. Businesses can also greatly reduce their operational cost and human resource or labor cost, which eventually help them achieving the higher ROI over a long term.
Both the mobile apps and the interactive self-check-in kiosks are built on very flexible platforms and comes with dedicated management software tools. These software tools help management have more visibility and control over the customer flow. Businesses can leverage this integration to collect valuable insights which is vital for data-driven decision making. Furthermore the scalability, customization and upgrade also enable businesses to keep on innovating new features and tools which help them optimize performance, efficiency and operational cost.
See Also: The Role of Check-in Kiosks in Transforming Airport Experiences
Airport Check-in Kiosk Elevate Airport’s Reputation and Image
Conclusion
Businesses operating in Dubai, Sharjah, Abu Dhabi and in other regions of UAE knows how crucial it is to build trust and strengthen relationship with your customers. The market landscape is very competitive, the customer demands are increasing day by day, the market trends shift rapidly and there are other challenges too. This require a businesses to achieve maximum operational efficiency while ensuring optimum cost and profitability. In today’s technological dominant era, customers prioritize digital experience over traditional experience. Integration self-check-in kiosks with mobile apps can not only help you meet this demand but it will also help you introduce innovative features to elevate customer experience and to drive efficiency and performance in various business processes.
This powerful integration enable businesses to offer seamless check-ins, quicker registration and offering multiple payment modes to enhance and elevate customer experience. By leveraging the wider use of mobile apps with robust and intuitive features of self-check-in kiosks, businesses can address to diverse customer needs, complex marketing conditions, and streamline various internal process for higher efficiency and performance. This also offer businesses a great competitive advantages and thanks to the nature of technology, businesses can be more prepared and ready to embrace the future. In this blog we have discussed briefly what this integration is and some key benefits of this integration. If you want to learn more or if you want our help to design and implement bespoke self-check-in kiosk solutions, please feel free to contact us through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.
See Also: Visitor Management Kiosks for Enhanced Guest Experience