As the UAE is one of the most hot tourist spot, it also happen to be the home of some of the world’s largest airports. The largest airports in UAE and around the globe are seeking ways to enhance passenger experience while optimizing operational efficiency. Airport all around the world are evolving rapidly with the aim to minimize the passenger journey and eliminating the fraction from internal processes. The self-service technologies are helping businesses across a spectrum of industries, the aviation industry is no exception. With the rise of self-service interactive technologies, the aviation industry all across the world have started implementing various self-service solutions. The interactive self-service airport check-in kiosks are embraced for their ability to deliver exceptional experience and driving efficiency.
For busy airports like Dubai International Airport (DXB), Zayed International Airport (AUH), Sharjah International Airport (SHJ), and others in the country dealing with large influx of passengers and multiple international flights could be very challenging. For that these airport management authorities are adopting to various technology-based smart solutions which are not only aiding staff and improving internal workflows but also adding value to passenger experience. The self-service interactive airport check-in kiosk is one of such technology which have huge impact on passenger experience and operational efficiency. It helps passenger move through several check-in processes seamlessly, while lifting up a lot of staff workload, which result in a significant boost in operational efficiency and passenger handling capacity of the entire airport.
Future Trends in Airport Check-in Kiosk Technology
What is an Airport Check-in Kiosk?
The airport check-in kiosk is a standalone computer terminal equipped with passport scanner, boarding pass printing, facial recognition/IRIS scanners, and biometrics and even with payment and cash depositing machine which enable passengers to seamlessly perform all tasks which are normally done at check-in and immigration counters. These kiosks can scan passports, identify passengers with their IDs, documents, and even allow them to manage their travel plans. Passengers can also upgrade their current tickets, such as choosing the seat of their choice, increasing the luggage and even purchasing the tickets, etc. All these features where greatly benefits the passengers also help improving the airports capacity and capability to handle passenger effectively and efficiently.
The interactive self-service airport check-in kiosks comes with a specialized kiosk management software solution. The airports and airlines had to adhere to the strict security and data protection standards to ensure providing uncompromising protection for customer data. Similarly the airport check-in kiosk management software is also designed to provide unparalleled security and a myriad of features. The airports are expected to have a diverse and international customer base. Thus the airport check-in kiosks comes with multilingual support, catering to customers’ personalized needs. The airport check-in kiosk software offers flexible third-party system integration.
This enables them to integrate with airport systems, airline database, and even several other government services which help expediting the service delivery. A quicker service delivery through intuitive self-service interactive interfaces could greatly improve the passenger experience and increase satisfaction. These features also help improving the operational efficiency and passenger handling capacity of the airport too.
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What is an Airport Check-in Kiosk?
What are the Advantages of Airport Check-in Kiosk?
The interactive self-service airport check-in kiosks can greatly improve operational efficiency and passenger experience. The modern airports have one thing in common with is large influx of the passengers, especially when you are located at a central hub like Dubai, Abu Dhabi or Sharjah, these airports are catering to millions upon millions of international passenger. The airport management always seek ways to minimize the passenger wait time. Moreover the airport management is always eager to developing and adopting new ways to improve passenger flow and improve operational capacity of the facility. This is what leads to a wide-scale adaptation of the interactive self-service airport check-in kiosks. Here are some key advantages of an Airport Check-in Kiosk:
Airport Check-in Kiosk Streamline Passenger Flow
At large international airports the biggest concern is the passenger wait time. Furthermore regularly occurring delays in flights could add additional layer of complexity in managing passenger flow. Thus the airport management authorities are always eager to rely on technological solutions to improve their operational performance. The passenger’s biggest frustration is to standing in long waiting lines ahead of their long journey. The interactive self-service airport check-in kiosk not only offer alternate service channel but also offer quicker and frictionless services. This not only elevate passenger experience but also reduce the workload of the check-in staff. Some people prefer to go to a self-service airport check-in kiosk and some would like to get the service in a bit more traditional way, via the check-in counters. When the workload is balanced, the check-in staff tend to perform well and the overall service time get reduced for all passenger, which streamlines the passenger flow and increase satisfaction.
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Airport Check-in Kiosk Streamline Passenger Flow
Airport Check-in Kiosk Elevates Passenger Experience
At international airports passengers from all around the world are flying, the interactive self-service airport check-in kiosk offers multilingual intuitive UIs (user interface). This helps catering to a diverse and multicultural passenger base. Furthermore the airport check-in kiosk comes with integrated passport scanners, biometrics, ID card readers, and IRIS scanners which help expediting the boarding process and enabling passengers to quickly check-in. Furthermore the airport check-in kiosks also have in-built content management system which allows management to provide on-screen instructions which take user through the entire journey further facilitating their interaction with the kiosk. The airport check-in kiosk offers a variety of features which help elevating passenger experience:
- Seamless Check-in: The passengers can seamlessly check-in through the airport check-in kiosks. They can scan their passports, ID cards, tickets, or sign-in to the system with their booking number which enables them to quickly check-in. The document scanning and ID authentication is done in real-time, wasting no time and eliminating any human error from the system.
- Intuitive UIs: The airport check-in kiosks comes with intuitive UIs (user interfaces) which are optimized for the touchscreen operation. These UIs also support multiple languages and provide a well-organized knowledge base. Furthermore the passengers can also access customer support through the kiosk to instantly get their problems solved.
- Less Wait Time: The wait time is one of the most crucial factor undermining the passenger experience. The interactive self-service check-in kiosks can deliver service more quickly with their semi-automated approach. The data input is easier, the documents processing is done instantly which greatly reduce the service delivery time and result in significant reduction in wait time.
- Personalized Experience: One of the best advantage of an interactive self-service airport check-in kiosk is that it has ability to offer highly personalized passenger experience. It can detect passenger and relate it to the personas and customer groups in the system and then cater them as per their needs and persona resulting is highly personalized passenger experience.
- Cultural Sensitivity and Inclusivity: The airport check-in kiosks are excellent at dealing with diverse passenger base and are proven to be very effective with cultural and social sensitivities. The airport authority or management can configure the kiosk management system to cater to the specific needs of certain customer groups, personas or demographics.
- Freedom and Control: The interactive self-service airport check-in kiosks offer more control and freedom to passengers over their interaction and services as well. The passengers can modify their bookings or opt for additional services from the kiosk. The airport check-in kiosk also provide detailed information about passengers’ rights and up-to-date regulations or rules.
The interactive self-service airport check-in kiosks can greatly elevate passenger experience and offer a myriad of features which empower passengers. The streamlined workflows, automation and digital transformation help expediting the service delivery processes. The airport check-in kiosk can effectively reduce the passenger wait time helping airport authorities to streamline passenger flow.
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Airport Check-in Kiosk Elevates Passenger Experience
Airport Check-in Kiosk Help Boosting Staff Performance
The airport authorizes always have to deal with some of the most chaotic situations, for that they need their staff to be working on their best possible performance. With long queues and endless passenger’s enquiries, the staff could sometime get overloaded and exhausted which could hinder their performance. When the staff couldn’t perform at their optimum performance it will further add to the chaos, slowing down the passenger flow and further causing disruptions and delays. However when airport authorities deploy interactive self-service airport check-in kiosks, the staff workload get divided, which enable them to focus on their primary tasks and results in elevated staff performance. During the busy hours some passengers tend to go to the fast-moving queues at the airport check-in kiosks, which also help reducing staff’s burden and enable them to perform better with higher accuracy and efficiency. The airport check-in kiosks also help management in human resource planning resulting in better performance.
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Airport Check-in Kiosk Help Boosting Staff Performance
Airport Check-in Kiosk Elevate Airport’s Reputation and Image
For any airport their image and reputation are two most crucial aspects of success. As passengers who are landing at any airport have already experienced long journeys and mostly they are already tiered. Hence keeping the optimum level of satisfaction for such customers is pretty difficult. Therefore any small mismanagement could lead to serious harm to airport’s reputation and image. When the passenger flow is optimized and streamlined with the aid of interactive self-service airport check-in kiosks, the passengers get a better, quicker and happier interaction with the airport. Whether it is check-in or check-out, acquiring information or getting immigration and boarding, these kiosks offer exceptionally convenient passenger experience. Along with that the airport check-in kiosks also help boosting staff performance which where elevate passenger experience it also help improving airport’s reputation and image. A well-reputed airport tends to attract more passengers which results in higher profitability.
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Airport Check-in Kiosk Elevate Airport’s Reputation and Image
Conclusion
The remarkable potential of interactive self-service airport check-in kiosk is destined to revolutionize the aviation industry all around the world. The UAE is a home to world’s largest and some of the most busiest airports. The interactive self-service airport check-in kiosks can help airport authorities and management team to boost their performance, efficiency and productivity. The passengers experience and passenger flow is one of the biggest concerns in aviation industry. The airport check-in kiosks not only help elevating the passenger experience but also help optimizing the passenger flow and performance even during the most busiest hours as well. The airport check-in kiosks are computer terminals with passport scanner, boarding pass printer, IRIS Scan, biometrics, Emirates ID card reader, smart card readers and even with payment facilities. These features make them ideal for world-standard international airports.
The airport authorities, airlines, management team and the entire aviation industry can utilize the self-service interactive airport check-in kiosks to boost their performance and productivity. These kiosks provide passengers with an alternate service channel, where the passengers can get a spectrum of services in a very intuitive and quick self-service experience. The airport check-in kiosks also comes with a smart kiosk management software solution which is powered by advance AI (artificial intelligence) and ML (machine learning) providing airports with highly accurate analytical and statistical data that helps them making informed and more effective business decisions.
By implementing only a few interactive self-service airport check-in kiosks the airports can effectively double their capacity to handle passengers. These kiosks operate 24/7 without requiring any break or off-time. Above all the airport check-in kiosks are designed to endure for very long, hence doesn’t require much maintenance and tend to be very cost-effective. These traits make airport check-in kiosks more cost-effective and on top of that it also help airports elevating their image and reputation. In this blog we have discussed the future trends in airport check-in kiosk and their key advantages for both passengers and airport authorities. If you want to learn more about the subject or if you want our help in developing bespoke airport check-in kiosks for your organization, please feel free to contact us anytime through our Contact Us page or leave a comment in the comment box below and we will get in touch with you soon.
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